+ Submit Your Complaint
Results 1 to 5 of 5

Airtel Service Request : 43460945

This is a discussion on Airtel Service Request : 43460945 within the Mobile Services forums, part of the Mobile category; Dear Sir, I am an Airtel Postpaid subscriber bearing the account number: 1021111637 I submitted a request for the migration ...

  1. 05-25-2012, 02:24 PM #1
    behera_priyabrat
    behera_priyabrat is offline Junior Member
    Join Date
    May 2012
    Posts
    2

    Default Airtel Service Request : 43460945

    Dear Sir,

    I am an Airtel Postpaid subscriber bearing the account number: 1021111637

    I submitted a request for the migration of my number from postpaid to prepaid on 24-Apr-2012. I submitted two copies of my id and address proof and two photographs at Vikrampuri ARC Hyderabad and made a payment of Rs1080/- (980 towards outstanding and 100 towards airtel money). The executive at the store assured me about the migration will be done in 24 hours, but this did not happen.

    I followed by with airtel customer care and was suggested to visit the nearest airtel ARC to get the request addressed who in turn directed me to write a mail to customer care.
    I have been chasing with Airtel on this since over a month and was finally suggested that the migration would happen on 20-May-2012 (at the completion of my billing cycle).

    Now my billing cycle is completed however, there is still no update on my request. On following up with airtel customer care, I just get a generic reply stating below:

    "    Thank you for your email to airtel and the feedback provided. We regret the inconvenience caused to you and we have already forwarded your concern to the concerned department."

    This has been a wild goose chase for me since two months and I still do not have any resolution for the request.

    As this is a public forum, I haven't specified my mobile number. If needed I can share further details including my mobile number and the email communication with Airtel.

    Sincerely,
    Priyabrat Behera
    Submit Complaint.. Submit Complaint..
  2. 05-27-2012, 10:45 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is online now Senior Member
    Join Date
    Nov 2009
    Posts
    32,237

    Default

    Dear Priyabrat ,

    This is to inform you that your concern listed 25 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Submit Complaint.. Submit Complaint..
  3. 05-30-2012, 11:22 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is online now Senior Member
    Join Date
    Nov 2009
    Posts
    32,237

    Default

    Dear Priyabrat ,

    This is to inform that your concern listed on 25 May 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  4. 06-07-2012, 11:44 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is online now Senior Member
    Join Date
    Nov 2009
    Posts
    32,237

    Default

    Dear Priyabrat ,

    We would like to inform you that your concern listed 25 May 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  5. 06-17-2012, 07:58 PM #5
    behera_priyabrat
    behera_priyabrat is offline Junior Member
    Join Date
    May 2012
    Posts
    2

    Default

    Ranga,

    This is incorrect. Please refrain from providing misleading information on the forum.

    The problem was never resolved. In fact it has worsened now.
    I am unable to make or receive any calls on my number since 05-Jun-2012.

    If your team is unable to address the request, then atleast don't worsen it.

    I didn't see your post until today, else I would have updated it sooner.

    Priyabrat
    Submit Complaint.. Submit Complaint..
« Worst customer care service at Nokia Customer Care | Complaint against Airtel Service »

Similar Threads

  1. Airtel - Service Activation without request.
    By SWAMY C K in forum Mobile Services
    Replies: 35
    Last Post: 05-07-2013, 07:55 PM
  2. airtel Service request number 28728071
    By Unregistered in forum Mobile Services
    Replies: 14
    Last Post: 02-22-2013, 01:38 PM
  3. Charge for service without request (Airtel prepaid)
    By Manoj Mishra in forum Mobile Billing Problem
    Replies: 2
    Last Post: 11-10-2010, 11:03 PM
  4. Airtel service activation without request...
    By chiragkini in forum Mobile Services
    Replies: 4
    Last Post: 07-23-2010, 01:50 PM
  5. Airtel - Service Activation without request.
    By SWAMY C K in forum Mobile Services
    Replies: 0
    Last Post: 06-30-2010, 08:55 PM

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules