reliance conversion from postpaid to prepaid

Unregistered · 02-07-2009, 08:58 AM

I was going thru my old emails, and found this which I thought might interest the group and also provide some tips to people in similar trouble.
It was such a pain, I tell you. Post receiving an SMS from the reliance people, I called up their customer care division to verify the authenticity and validity of their offer. Yes – past experience with them has taught me to verify their Sms's.
The offer was about migrating from post-paid phones to pre-paid phones, and I was anyways wanting to surrender my reliance phone.
On Sunday, I visited the Vashi webworld, only to find that I was not eligible. Spent 2 hours there, trying to figure out WHY I was not eligible. Later, concluding that I am wasting my time, and also concluding that I will not accept defeat so easily, I wrote a letter to them and also forwarded the same to the
their e-mail address
The letter follows:

To
The "Concerned" Person
Reliance India Mobile

Sub: Migration from POST-PAID to PRE-PAID
Ref: Mobile Number XXXXXXXXXX

Dear Sir,
I got an SMS from YOUR side about migration from post-paid to pre-paid. I spoke to YOUR *333 officials asking for more info on the same, and they confirmed that I could do so. (Spoke to Chaitali on 25th July 2008 at 1600 hours.)
I went to YOUR web-world at Vashi on 25th July 2008 at 1800 hours, and I was told by YOUR people that I cannot migrate because;
(a) I am a genuine customer
(b) I pay my bills on time always
(c) My name is not on defaulters list on some portal
This is causing so much discommode. I have wasted MY time and money, and energy based on what was told to me by YOUR people. Such a futile exercise.
Kindly do not encourage defaulting and migrate me to pre-paid asap.
The people here say they are not the "concerned" people. Wonder what they are doing in Web-world??
This is a request. Please convert my post-paid to pre-paid. If not, I will have no option but to default and then automatically become eligible for the migration. FYI - this was suggested by one of YOUR people at the Vashi webworld at 1835 hours on 25th July 2008.

Thanks & regards,

P.V.M.SARMA · 07-30-2010, 07:02 PM

I HAVE GIVEN A REQUEST FOR CONVERSION OF MY NUMBER i.e 9349347081 POSTPAID TO PREPAID ON 14-07-10 WITH REQUEST NUMBER 131853906 .BUT THERE IS NO ANY ACTION TAKEN FROM YOUR END.IF I CALL CUSTOMER CARE THEY ARE ASKING ME TO VISIT RELIANCE OUT LET,IF I VISIT RELIANCE OUT LET THEY ARE TELLING ME TO CALL CUSTOMER CARE.PLEASE CONFORM WHETHER THIS CONVERSION IS POSSIBLE OR NOT .IF U CANT ABLE TO DO THIS CONVERSION PLEASE CANCEL MY NUMBER AS MENTIONED ABOVE

THANKING U
P.V.M.SARMA(9349347081)

rohitmishra84 · 11-08-2011, 10:09 AM

I have my reliance broadband netconnect data card with post paid number 93690005054(relationship number 500001115539).Already request several times to convert my post paid number in customer cares and through logging complaints through Myservice portal ( Service request number:164649667 Fri, Oct 28, '11 )of Reliance.I have paid my all payment on time as last bill also.Every time either they respond me to complaint in different channal but they don't respond to my request.I cant waste my time to go everyday and lodge complaints for my request.

Reliance Broadband Shame on your service!! after giving connection they forgot all services just make fool to everyone.

Now if post paid to prepaid will not be converted i will not have any other option to close my number or better i will throw it at your any of your customer care centre.

As i have paid all my dues and requested for prepaid conversion i am not liable to pay any monthly rental .

Please do it urgently or i will have option only to go with legal ways.

I am really fed up of reliance braodband service

Rohit Mishra(9690009928)

**RCOMcare** · 11-09-2011, 12:26 PM

[QUOrohitmishra84
Guest Migration from post paid to pre paid 9369005054
I have my reliance broadband netconnect data card with post paid number 93690005054(relationship number 500001115539).Already request several times to convert my post paid number in customer cares and through logging complaints through Myservice portal ( Service request number:164649667 Fri, Oct 28, '11 )of Reliance.I have paid my all payment on time as last bill also.Every time either they respond me to complaint in different channal but they don't respond to my request.I cant waste my time to go everyday and lodge complaints for my request.

Reliance Broadband Shame on your service!! after giving connection they forgot all services just make fool to everyone.

Now if post paid to prepaid will not be converted i will not have any other option to close my number or better i will throw it at your any of your customer care centre.

As i have paid all my dues and requested for prepaid conversion i am not liable to pay any monthly rental .

Please do it urgently or i will have option only to go with legal ways.

I am really fed up of reliance braodband service

Rohit Mishra(9690009928) TE][/QUOTE]

Hi Rohit,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

**RCOMcare** · 11-16-2011, 11:01 AM

Hi Rohit,

We hope we were able to assist you with your complaint to your satisfaction.

In future, you may write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

**jitendra singh ranawat** · 03-06-2012, 02:24 PM

I HAVE GIVEN A REQUEST FOR CONVERSION OF MY NUMBER i.e 9351478099 POSTPAID TO PREPAID.

jitendra singh ranawat
m.no- 9351478099

**Pankajsaini** · 03-07-2012, 11:57 AM

Hello,

My name is Pankaj and my number is 9313658463, I hv been using my number for last 6 years as pre paid and for last one year I was using it as post paid...but for last 2 months I m wandering from customer care to Web World back and forth but no body is taking responsibility to migrate my connection to pre-paid even though I hv raised so many request, they close the request without my notice nd I m getting frustrated....Reliance does not hv any usefull customer support at all, it is bullshit...my last request number is 173865260...I have made an extra payment as well so that it can be converted to prepaid easily but nothing happened, is there any who belongs to Reliance Telecomm and bother to resolve the customer's issue? I will nvr recommend anybody to use any reliance product. Seriously a fraud company which only know to take customer's money, thats it.

Plz never think of using Reliance Post Paid connection, becoz in future if u want ur number to migrate to prepaid, u have to face lots of difficulties and frustration and nobody will be there to help you out. Reliance never think of Customer satisfaction, if customers start voting against reliance, Reliance will be the worst company ever in the Customer Satisfaction.

Govt. should take action against this company and blacklist this company...

**R_COMcare5** · 03-13-2012, 07:28 PM

Hi Pankaj,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Unregistered · 04-17-2012, 10:06 AM

Hi friends

I want to know the details about how to convert postpaid to prepaid broadband

sameersahgal · 09-11-2012, 08:20 PM

sir,
i need to switch from reliance postpaid to reliance prepaid.I am using postpaid plan 899 whic i was told at the time of taking the connection that it is a unlimited plan with no hidden conditions.But after i took this plan,i was told that i can use only 360000 seconds.and after that it will be chargable.I tried calling customer care several times but every time after putting my call on waiting,the call was disconnected.

I am not that much capable to pay such high amount.So i would like to switch from postpaid plan to prepaid plan.Please do the needful and convert me from postpaid to prepaid.
Regards,
sameer sahgal
Mob:-9616536769

KISHAN WATNI · 09-29-2012, 10:04 PM

I am using your internet service and the card no is 9373675498 .Though my usage is very little the bill is very high.

Unregistered · 12-16-2012, 04:40 PM

my complaint no. is 192089499. i had paid my bill. but reliance do not migrate my number. my number is 9569695896. after paying i request reliance to migrate my number but reliance did not migrate my number & charge me next month bill. plz migrate my number & my alternate number is 9915262620.do asap.

Unregistered · 01-22-2013, 05:06 PM

to the cunsumer court forum
respected sir i have applied for conversion of postpaid sim to prepaid sim on dated 12/01/13 and since then i have been continuously inquiring about for my prepaid sim but i have no answer from the near r com office.

so i here by request you to please consider my application and take necessary action .

arun kumar sahu
mob num for conversion 9337465045

contact num-9658757299

**R_COMcare8** · 02-01-2013, 10:44 AM

Originally Posted by Unregistered

to the cunsumer court forum
respected sir i have applied for conversion of postpaid sim to prepaid sim on dated 12/01/13 and since then i have been continuously inquiring about for my prepaid sim but i have no answer from the near r com office.

so i here by request you to please consider my application and take necessary action .

arun kumar sahu
mob num for conversion 9337465045

contact num-9658757299

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOM Care

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