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Misconduct and misguidance from airtel

This is a discussion on Misconduct and misguidance from airtel within the Mobile Services forums, part of the Mobile category; hello my mobile number is 9876002525 On 23rd april,2012,time 9:07am I send a message of port to company.I am currently ...

  1. 04-25-2012, 11:10 AM #1
    Sushil Goyal
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    Default Misconduct and misguidance from airtel



    hello my mobile number is 9876002525
    On 23rd april,2012,time 9:07am I send a message of port to company.I am currently an airtel user and on the same day airtel representatives called me from 9779905840 on 11:42 am,they told me that why I want to port out my number and I said that your call rate is too high for me and then they gave me following offers.
    You got airtel to airtel 20paise/Min for 2 months free
    airtel to others 40paise/Min for 2 months free
    and for another one month you got this benefit by daily deduction of rs 1 from your mobile balance.
    I said it was okay with me and they told me that you get your benefits within 24 hours
    and after 26 hours I.E. On 24th april 2012 on 14:18pm.I called on 198 and said that I still DID not receive any benefits from your side and they said that DID you send any message to cancel the port and I said no.Then they said me you just send cancel po to 51619 and when you send this message you will get your benefits and they disconnect the phone.
    And in reply from 51619 I received a message that your mobile number series is not received is not registered in the system for this service.
    And I called them again on 26th april 2012 on 9:38am and I said that I still didn't get any benefit from your side and they said that DID you send the message for cancel port.
    I said yes,then they said what message DID you send and I told to them I send cancel po to 51691 and they said that this is wrong.And I told to them this message is told by your employees on previous day and they said that you have to send another message which is cancel po 612122(my port ID) to 51619 and still I receive the same message your mobile number series is not received is not registered in the system for this service. And I told to them that I received the same message.
    And then they said to me that I will transfer your call to my seniors and they transferred to to collector department to senior supervisor ms. Rasleen and rasleen initially said to me that according to us you got your benefits within 6pm to 8pm of 24th april 2012, and I said that I DID not get nay benefit and she said you got the benefits.And I asked her to hold the number and I will call the number and when I called the number of airtel they charged me 10paise for 8 seconds that means I didnot get nay benefits.And I said to them I charged 10 paise/Minute.
    She said call me after 4 hours because the number which you dialled is shown after 4hours in our system.
    And I said to them I didnot get any benefits.And she talked very rudely to me call me after 4 hours I am unable to help you.
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  2. 05-06-2012, 05:29 AM #2
    Airtel_Presence
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    Dear Sushil Goyal,

    This is to inform you that your concern listed on 25 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 05-06-2012, 05:57 AM #3
    Airtel_Presence
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    Dear Sushil Goyal,

    This is to inform that your concern listed on 25 April 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 05-08-2012, 05:50 AM #4
    Airtel_Presence
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    Dear Sushil Goyal,

    We would like to inform you that your concern listed 25 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  5. 07-06-2012, 09:21 PM #5
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    Thumbs down Wrong promise & deduction of money from prepaid - airtel

    My mobile # 9810422515 tariff got changed without telling me & without any intimation. Then when i opted to leave out of airtel to other subscriber they told me to send message as cancelpo to 51619 & promised me to revise my tariff. But even after sending the message the tariff was not revised & after that something happened which is write against airtel . My balance got deducted automatically which i got to know after 1 day & no intimation on why the balance got deducted. When i tried to contact the customer care at 198 they first disconnected my call in between & then diverted the call so that whenever i press 9 to reach them the phone automatically disconnects. Please help me with this.
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  6. 07-08-2012, 02:25 PM #6
    Airtel_Presence
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    Namaste (9810422515 ),

    This is to inform you that your concern listed 06 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  7. 07-11-2012, 01:33 PM #7
    Airtel_Presence
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    Namaste (9810422515 ),

    This is to inform that your concern listed on 06 July 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn
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  8. 07-27-2012, 12:03 AM #8
    Airtel_Presence
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    Namaste (9810422515 ),

    We would like to inform you that your concern listed 06 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Linked- Airtel Presence (Bharti Airtel LTD) - India | LinkedIn
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