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Airtel Customer Care poor service

This is a discussion on Airtel Customer Care poor service within the Mobile Services forums, part of the Mobile category; Hi, I use a airtel prepaid sim on my Blackberry Curve 9300. I had activated the only Blackberry Messenger plan ...

  1. 04-24-2012, 03:09 PM #1
    bennetrio
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    Angry Airtel Customer Care poor service



    Hi, I use a airtel prepaid sim on my Blackberry Curve 9300. I had activated the only Blackberry Messenger plan on 10th April.
    According to the plan I shoud be getting to use BBM as well as get 300 sms as a benefit. But in my case I didn't get it.
    I've been calling the customer care (7070) right from 11th April. They lodge a complain & say we will get back to you after 24 hrs.
    Its been 15 days now still i'm facing the same problem. All my balance is gone coz i've been charged Rs1/- for each sms I send.


    Regards,
    Bennet Rio (9967100754)
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  2. 05-12-2012, 04:12 AM #2
    Airtel_Presence
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    Dear Bennet Rio ,

    This is to inform you that your concern listed 24 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 05-12-2012, 04:13 AM #3
    Airtel_Presence
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    Dear Bennet Rio ,

    This is to inform you that your concern listed 24 April 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  4. 05-15-2012, 10:36 PM #4
    Airtel_Presence
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    Dear Bennet Rio,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
 

 
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