Namaste (raja rajesh31 ),

This is to inform you that your concern listed 27 July 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

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Namaste Mr. Saini,

This is to inform you that your concern listed 27 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Dear Mr Rakesh,

I am Airtel Prepaid user ( +918146799157), I recharge through airtel money with a transaction ID 15346587 at 15:32 on date 25 july 2012 of rupees 100 and recharge was successful. but I still not received money on my prepaid account (+918146799157 airtel punjab ), I called many times to Customer care executive but they have no Solution.

Regards
Manurag Dogra
+918146799157

Namaste Mr. Purohit,

We would like to inform you that your concern listed 23 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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My airtel number is 9963901279. I got a message from airtel sayin thanks for downloading value pack from airtel. You have been charged Rs.50 but i didnt download any value pack. When i tried callin customer care to stop that service they said i have no services on my number.

Im using AIRTEL prepaid, MAHARATSTRA circle. mob no 9860629849.They deducted Rs.100/-in my phone around 4:00 pm today. Some airtel representative called me and requested to dial 51010 for some reason (i didnt get it) but they said its a toll free.So I called to that number and I got a sms that 100 Rs deducted for some service.Now Im trying to contact airtel customer care from 1 hr and Im not getting their assistance.Once the cal is connected but they diverted to 1 executive to other and at last they said its MP circle call 121 back. Im really frustrated with the kind of service.I need immediate explanation regarding this and I don't want to use this service any more. I want to convert to Vodafone service. Please send me the process required for portability

Namaste Mr. Jain,

This is to inform you that your concern listed 26 July 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Namaste Sumesh,

We would like to inform you that your concern listed 26 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I am "pradeep mittal" -the user of airtel number 8146928298.I am having serious problems with airtel this recent year.I have almost got a balance deduction of about Rs.400 in this year.And when i try to call customer care they say that u have downloaded games.Why the hell will i buy games??I activated mobile internat and I could see the data left at *123*10# but Rs.90 got deducted from my main account and the data left was as it was in my account.Then I tried to do MNP about 3 times but they called me everytime and said that sir we are giving you this service and Rs.40 in your main account and so please dont leave airtel.But all the 3 times I never got any service or benefits.I am going to do MNP this time even if bharti airtel himself comes and say take my car keys.I dont want any refund or benefits regarding this complaint.I just want to let my fellow indians know that bharti airtel is not the same as it was before and please never buy their connection even if they give it to you for free.I am going to jump to vodafone now.BYE BYE Airtel.Will try to forget the 3 pissing years I spent with you.

I took the sim with no 7893085750 from the airtel outlet at RTC 'X' Roads, Hyderabad on 29 June 2012. After 1 week I received a message form the airtel that the enrollment forms submitted by me are incomplete and to submit the forms again. When I contacted the same airtel outlet they said that there won't be any problem and issue will be corrected. But the sim got blocked on July 18.

On contacting them again, the airtel outlet personnels ill-treated me and took no steps to correct the issue.

After that I lost the faith the airtel outlet and I went to their Head office at Begumpet, Hyderabad where I Submitted the enrollment forms again on July25 .They said that my sim will be activated within 3 days.


It's 6th day today and till now SIM is not activated.
When I contacted the customer care they said that my newly submitted enrollment forms have not reached their office and I should submit the forms again (for the 3rd time!)

So guys, please don't prefer airtel if are going to take a new SIM, they have the worst customer service I have ever experienced.

Dear Mr Rakesh,
Thank you for your response. A airtel correspondent (Amit Kumar) contacted me. However instead of making note that it is an airtel issue that i am being auto recharged for a 7 day SMS pack every 6 days, he went ahead to tell me the following :
1. I do not know counting
2. It is airtel's policy and it is written in their T&C given on the airtel website, that they will charge me for a single day 2 times
3. I can go to consumer court if i want to
4. I should change the plan because Airtel does not care
5. I can leave airtel and go to any other service provider since Airtel cannot do anything about the issue.

I am very shocked at the response i got from airtel. He refused to listen to me and agree that it is a fault on airtel's part. He also would not give me anything in writing or allow me to talk to his senior where i can escalate the issue.

Thanks,
Janita Shah

Sir,
my name is yash mehrotra and my airtel no. Is 8894502125.
My balance is deducted for many of the airtel services without my consent and even after unsubscribing the services they are activated automatically.
And also to state that my mobile internet is not working properly even the plan is activated and related recharge is done.the customer care executives are not listening for any complaint and many time the phone is not connected to the executives or disconnected by them.

I wish you would listen and look forward to my request and provide better services.i owe an apology from airtel.
Thanking you
yash mehrotra
8894502125

Dear Airtel,
I am a prepaid user.20 rs has been deducted from my balance today..for some "Ask an expert" service which lasts for 20 days.No such service has been activated from my side.I already have low balance and these things are just not acceptable.Please look into the issue.
I am seriously considering switching to other operator.

Thanks
Aanchal
9892274816

Namaste (9963901279),

This is to inform you that your concern listed 29 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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