Hi

I have taken the following no. 9008775511 from airtel brand shop in Indiranagar, Bangalore on 25^th of Jan. The phone was switched on within 20 mins. Post that during verification I was not available at home as was in US. I came back on 11^th of feb and requested for a re-verification. The customer care updated that phone will be switched on in 4 hrs and 2^nd verification will be done in 48hrs and 3 verification will be done in 72 hrs.

Post that my no. was barred on 14^th of feb. I made a call to 121 regarding the same and was told I had not submitted my documents (airtel form). They gave me all explanation as it is problem of the brand outlet and gave me a time till 20^th of Feb. On 17^th of Feb at 6:27PM verification happened and the officer assured me that by 12AM phone connection will be switched on. On 18^th of feb at around 8:16 AM I had called 121 again asking for explanation. To that 121 customer care executive told me complaint will be resolved by 24^th of Feb. When asked that I need to speak to the floor manager; they said they will arrange a call back within 24hrs.

I didn’t ask to raise a new issue. I had called up to get status of my old request which was not solved. Till date I haven’t received a call back from the floor manager or team leader.

Post this on 22^nd of Feb at around 11:00AM I contacted the nodal officer who told me address verification was done but due to some issue phone is not working. So he asked me to wait for 48hrs and complaint will be resolved. Today (i.e. 24^th of Feb) I made a call to check what is the issue. The nodal officer told me escalation was done on 23^rd of Feb instead of 22^nd of Feb.

Then after listening all this I had to call the admin officer on 9972544865. He asked me to wait till 27^th of Feb as 25^th and 26^th they don’t work. After being persistent in asking what if situation doesn’t get resolved; he told me that it usually take 10 days to get resolved. But it has already been 10days since my phone is off.

I had paid airtel for services and not mental harassment and extra call charges. If this is the case I will have to start a blog and update facebook and go to consumer court for the mental harassment I had faced.

Best Regards,

Tarun NANGIA