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Thread: Airtel postpaid - Simcard registration failed

  1. #1
    richard.ravichandran is offline Junior Member
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    Angry Airtel postpaid - Simcard registration failed

    Hi,

    Airtel should be ashamed to let its customers suffer like this! I submitted for postpaid migration on 2nd of Feb. Twice my request was cancelled even without contacting me for address verification. Last tuesday address verification was done after sending 5 mails to airtel customer care. This noon my connection got cut after receiving a message from airtel asking me to change to postpaid sim card and its 8:20 p.m. and the sim card is still not connected, it keeps showing "sim card registration failed". I really do not understand what is the real problem on earth that you guys have on this. Please revert at the earliest. This is not a fair act by Airtel, the so called well known service provider in India. I would say this is the worst of all connections on earth. For God's sake please do not let your customers suffer like this. I expect an immediate response from you.

    Thanks,
    Richard
    Last edited by richard.ravichandran; 02-21-2012 at 08:43 PM.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Richard,

    This is to inform you that your concern listed on 21 Feb. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel: About bharti airtel: Feedback


    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. #3
    Unregistered Guest

    Default Sim card registration failed

    Airtel sucks big time. Its been 24hrs that my sim card showing "Sim card registration failed". i was using the 9766021270 prepaid number from many years. Every day i get call from airtel saying that please convert it to postpaid. Finally i decided to convert it. Verifcation was done. got message on my prepaid number that ur post paid is activated. HOWEVER ITS NOT WORKING AND SAYS SIM REGISTRATION FAILED. MY COMPANY IS UNABLE TO COMMUNICATE WITH ME , MY FAMILY TOO. I WANT TO SEND AN LEGAL NOTICE TO AIRTEL AND SUE THEM FOR THIS. BIG TIME LOOSER...

  4. #4
    Unregistered Guest

    Default

    Airtel sucks big time. Its been 24hrs that my sim card showing "Sim card registration failed". i was using the idea prepaid no. 9540882141 prepaid number from many years. Every day i get call from airtel saying that please port it to postpaid. Finally i decided to convert it. Verifcation was done. got message on my prepaid number that ur post paid is activated. HOWEVER ITS NOT WORKING AND SAYS SIM REGISTRATION FAILED. MY COMPANY IS UNABLE TO COMMUNICATE WITH ME , MY FAMILY TOO. I WANT TO SEND AN LEGAL NOTICE TO AIRTEL AND SUE THEM FOR THIS. BIG TIME LOOSER...

  5. #5
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Namaste (9540882141 ),

    This is to inform you that your concern listed on 06 May 2013 has been noted .At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises. Kindly share your alternate contact details with us.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  6. #6
    Airtel_Presence's Avatar
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    Namaste (9540882141),

    We would like to inform you that your concern listed 06 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  7. #7
    Awanish Rai Guest

    Default Sim card Registration failed message fir new postpaid connection

    Hi,

    I have bought an Airtel postpaid connection- 9900033948.

    I have submitted all the documents and verification is also done from airtel ,but when I am inserting the simcard into my cell getting "Sim card registration failed message".

    Also there is no way to contact customer care.
    Why don't they activate connections after all the verification process??

    I am not able to update my mobile number anywhere.

  8. #8
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Namaste Ms. Rai,

    This is to inform you that your concern listed on 12 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  9. #9
    Airtel_Presence's Avatar
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    Namaste Mr. Rai,

    We would like to inform you that your concern listed 12 June 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  10. #10
    Unregistered Guest

    Angry Sim Card Registeration failed..tried to convert from prepaid to postpaid..

    Hi,

    My number is 9500012681. i tried to convert my airtel prepaid to airtel postpaid. When i tried to use Postpaid sim card. It's saying as SIM Card Registration failed. When i tried to use prepaid sim card, again it's saying as SIM Card Registration failed. Now i'm not able to use this call.. PLease take action ASAP.. I don't have any other number. PLease solve this ASAP...

  11. #11
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Namaste (9500012681),

    This is with reference to your post dated 05 September 2013

    Please share your alternate contact number with us at airtel.presence@in.airtel.com to enable us to assist you.

    Look forward to hearing from you.
    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our roducts and services

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  12. #12
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Namaste (9500012681),

    This is to inform you that your concern listed 05 September 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtel.presence@in.airtel.com.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtel.presence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  13. #13
    Airtel_Presence's Avatar
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    Namaste (9500012681),

    This is with reference to your post dated 05 September 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
    If you require further information / assistance, please write to us at airtel.presence@in.airtel.com

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtel.presence@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  14. #14
    Unregistered Guest

    Default Sim registration failed

    Hello sir,
    my number is 09866754241 and i changed my airtel number from prepaid to postpaid with a plan of 299.
    My address verification is done and when old sim is blocked and i inserted new postpaid sim and told the confirmed details to customer care..he said it will activate soon but instead it said sim registration failed.

  15. #15
    Airtel_Presence's Avatar
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    Namaste (9866754241),

    This is with reference to your post dated 20 September 2013

    Please share your alternate contact number with us at airtel.presence@in.airtel.com to enable us to assist you.

    Look forward to hearing from you.
    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our roducts and services

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