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Submit Complaint..Still no response from Airtel. Can anyone help me how to escalate this?
This is a discussion on Airtel Blackberry deducting balance within the Mobile Services forums, part of the Mobile category; Hi, I am using airtel prepaid and have activated Blackberry weekly internet plan. Despite that Airtel deducted 35 rs from ...
Junior Member
Airtel Blackberry deducting balance Hi,
I am using airtel prepaid and have activated Blackberry weekly internet plan. Despite that Airtel deducted 35 rs from my balance for using Internet on 4th feb 2012. i called 198 and they told it was BB's fault and told me to call on 7070. i called them and they told it was Airtel's fault. i called once again 198 but now they are not picking the call and issue remains unresolved. They sent me a reference number - CBDMO20205586692.
Now they are not responding. Customer care executives were talking very rudely and not ready to understand the problem and keep on stressing its not their fault.Please try to resolve this.
Thanks,
Rohit
9665985709
Junior Member
Still no response from Airtel. Can anyone help me how to escalate this?
Senior Member
Dear Rohit,
This is to inform you that your concern listed on 06 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
Senior Member
Dear Rohit,
We would like to inform you that your concern listed 06 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
Junior Member
Thank You Sir!! Issue is resolved now. Your help is really appreciated.
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