rom corporatecentre.customercare@relianceada.com corporatecentre.customercare@relianceada.com
to "chintan8@gmail.com" <chintan8@gmail.com>
date Fri, Feb 3, 2012 at 5:03 PM
subject 'Reliance=009-810-457' Reference your DOT complaint Registration Number : DOTEL/E/2012/01147
Dear Mr. Thakkar,

This is with reference to your complaint and subsequent telephonic conversation had with you regarding payment reminders against your Reliance Mobile number 9322217949.

Kindly note that we have investigated the details, our franchisee has denied sending any message to the above mentioned number and the mentioned number does not belong to the franchisee to whom the your account is mapped.

You have been spoken to and seems to know the franchisee and does not want to have any interaction with you.

Also note that our team is monitoring the franchisee to ensure that the franchisee is not making such kind of follow up without checking on the payment status of the above number (9322217949).

Further to your complaint regarding Reliance Mobile Store and Customer Care staff, we have made a note of the same and be assured, appropriate action will be taken from our end.


We are committed to improve the quality of our services and we are confident that we will be in a position to meet the customer expectations in the immediate future.

The company is actively working to improve service levels and your feedback has proved to be invaluable.


We extremely regret for the inconvenience caused and look forward to your cooperation.

Thank you for being associated with us.

Regards,

Satyanaryan Mahapatra
Corporate Centre
Reliance Communications Ltd.

Dear Mr. Mahapatra,
Thank you for your email.


Your Nodal Officer Mr. Tilak Chatterjee and Your RM Mr Arundeep singh have both verbally confirmed that the number belongs to Sai Infotech who is registered as a franchisee with you.


Now you are saying that the franchisee denies it. This itself says what credibility your company has and also speaks a lot about the integrity of the people you outsource / employ or partner with. If your franchisee denies this then, I want to know who was the owner of those numbers from which the call / sms came so that I can start a legal action against the concerned person.


Please let me know the details as urgently as possible and till then do not consider this case closed.


Also, I think it is my right to know what action you are taking against the person/s involved because if tomorrow anyone can send such threatening sms using your service and you deny knowledge about the same then your company's name will also get tarnished.


Hope we are together in this - as much as i want to find out who the culprits are and bring them to book, i am sure you want the same too.


Also, If i had already verbally (by speaking to your Customer care and nodal office persons) and in writing by sending them email intimated and given all payment details why did they not act on it in time to stop the collection call coming after 4 hours of submitting the same? I have mentioned in my previous mails the names of the people I have spoken to also.

And to top it if your franchisee was not at fault why did he come to meet me when your RM came to see me and why were they both apologising if there was no fault from their side?


I need proper details do not think you can shrug responsibility.


I will not rest until i bring all responsible people / company / dept. to book.


Highly disgusted at the way you are handling this issue!


Note - if you are not capable to doing the needful then please let the chairman;s office take over this case and let them handle it.


Chintan Thakkar.

rom RCOMNodalOfficer Mumbai RCOMNodalOfficer.Mumbai@relianceada.com
to Chintan Thakkar <chintan8@gmail.com>
date Sat, Jan 28, 2012 at 6:23 PM
subject Reminder 2 - Complaint for Mental harassment for cellular number - 9322217949
mailed-by relianceada.com
Important mainly because of the words in the message.
hide details Jan 28 (7 days ago)



Dear Mr. Mathur,

Post this incident Mr. Arundeep Singh (RM - CS) had come to visit me and had checked proof about this incident with me.

However, till date there has been no resolution provided on the same.

Sir, I urge you to take the MOST Strict action possible to resolve this issue and let me know on the same.

Also, I think it is high time that the company stop making such blunders and therefore I think the company must be penalized for such blunders.

I await your revert urgently with a proper resolution and have placed faith in you as a pioneer customer with you.

Regards,

Chintan Thakkar.

---------- Forwarded message ----------
From: Chintan Thakkar < chintan8@gmail.com >
Date: Fri, Jan 20, 2012 at 4:52 PM
Subject: Reminder - Complaint for Mental harassment for cellular number - 9322217949
To: rcomappellateauthority.mumbai@relianceada.com , rcomnodalofficer.mumbai@relianceada.com , customercare@relianceada.com


Mr. Chatterjee / Mr. Sootha,

I fail to understand what you guys are doing sitting in the offices of your company.

It has been more than 240 minutes since this complaint and the talk with your customer service executive b ut there has been no response from your side.

In fact you people have crossed all limits now I have just got a call from number - 02232471711 asking me to make my payment as the due date is tomorrow.

IS this how you work? After me giving you the details of payment on phone and email?

This is the height of irresponsibility and mental Torture.

Please stop these calls and sms's immediately else I will be constrained to take legal action against your company!

Left with No alternative,

Chintan Thakkar