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Refund check fraud - Airtel

This is a discussion on Refund check fraud - Airtel within the Mobile Services forums, part of the Mobile category; Service Request number 41655631 --I have not received my refund since November. I was charged double for 735.85 approx on ...

  1. 02-04-2012, 01:25 AM #1
    mohdsaleem
    mohdsaleem is offline Junior Member
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    Unhappy Refund check fraud - Airtel

    Service Request number 41655631
    --I have not received my refund since November. I was charged double for 735.85
    approx on 11/3/2011. i have been following up since november and never got my
    check.. I have talked on phone and sent several emails. But did not get any
    good response. My all escalations are closed by saying that check has been
    delivered to me.. Or gave me a new request no. with a month time. I have
    raised my concern so many times but did not get any resolution. I am told to
    wait for months on call. and I get the response over email saying issues has
    been raised please follow the below issue nothing else. If my check has been
    delivered. Please give me the tracking no. and courier name so that I can
    contact them.
    I have got two massage in the last 2 months that Airtel was trying to contact
    me but my no. was not reachable and they would call me back. I never got a call
    back but the concern/issue is closed saying i m not picking yours calls.
    Please help or give me an option that I should not be paying my bill untill i
    get my refund check.
    Please if you want to call me call me between 4.00PM onwards as I work in night
    shifts.
    Mohd Saleem
    9910012147
    Also the feeback link provided on every mail does not work hence even I can not
    provide the feedback to your respnoses. It says I am not authrized..
    --I also talked to Nodal Office today and she was telling me the same information as an executive was telling me that I need to wait by 2/29.
    Where my concern is if you system says that check has been delivered than where is the check.. whom has it been delivered...
    what is the tracker no. who is courier. Please answer these question. Thanks
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  2. 02-15-2012, 06:05 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Mohd Saleem ,

    This is to inform you that your concern listed on 04 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 02-15-2012, 10:29 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Mohd Saleem ,

    This is to inform that your concern listed on 04 Feb. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 02-21-2012, 07:54 AM #4
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Mohd Saleem ,

    We would like to inform you that your concern listed 04 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  5. 02-21-2012, 05:02 PM #5
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Mohd Saleem ,

    We would like to inform you that your concern listed 04 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
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