Hello,

If the customer care people are not solving you problem then the next step is to send a written notice to the Airtel Chairman via registered post. But before that we need some basic information from your side.
1) Your full billing address

Thanks

My full billing address is as followed.

Shende House,
5 benham Hall X lane,
Girgaon,
Mumbai 400004

Hello,

Send a Notice to the below mentioned address:

Airtel Telecom Nodal Officer

Bharti Airtel Ltd.
7th Floor Building No 7
Interface Mind Space
Link Road
Malad West
Mumbai 400064
Maharashtra



Thanks


Note: Send the notice through registered post only



For Notice reference : videocon fridge


Thanks

I had sent an email to Nodalofficer.Mumbai@airtel.in 3 days back comlaining the same but I haven't received any feedback. I am sending this notice to Airtel Telecom Nodal Officer via registered post now.

Hello Friends
I am using Airtel postpaid Connection from 2001 I am a regular customer of Airtel I have a total of 6 connection I love the the service but now I am getting problem from it.
From last few years Aitel has online paying option so I am paying my bill online from past 4 year without any quries because as I know airtel never cheats I use to pay my bill before the dud date as we know we will get out bill after the due date and when I saw my bill few days back I was really chocked by seeing
International outgoing calls package
Unlimeted internet usage both were activate which I never do when I went to the local office here they said me to go in head office in Hyderabad and I hav a personal tak to there manager and when I saw the details it shows that International calls is activated from past 7 months and and Intetnet is been activated from last 3 years which I never know we trust airtel so our company workers use to pay is regularly the amount directly and when the airtel office manager saw the details it shows from last 3 years I never use even a single kb of internet as its my business phone I will be on calls only and the amount was of Rs 18000/- and other was of international calls which was around Rs 750/- they booked the complain and later I got a call and they just refunded me 750 as if I am fool and said we will not give you that money as it is too old and suddenly they change saying that in unlimited plan we cant trace how much data is been traced.. and just made me fool
So is there any one who can help me I am ready to go anywhere also I am ready to book a case again airtel please help.
Thanks.

Dear Customer (Airtel postpaid ),

This is to inform you that your concern listed on 14 April 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (Airtel postpaid ),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hello Friends - I am a new customer to Airtel postpaid. I received call from Airtel sales team to convert my prepaid service to postpaid by promising lot of offers but I haven't got single commitments yet. I reported this issue to customer care but I am not getting any solutions yet. Also they have been charged 3000 for GPRS unnecessarily. Since one month I have been asking to resolve this matter as It a was mistake at Airtel end or I was deliberately forced for higher bills. Worst part is that I have been asked to pay without considering/resolving all my issues raised and they are threatening me to face legal issue if I am not paying. Can you please help me to resolve this matters.

Thanks
Parthy.

Namaste Parthy,

This is to inform you that your concern listed 06 Aug 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

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Mobile#9632904499

I would like to provide all the details once again for your reference.

A few months ago I had denied to pay complete amount of my mobile bill of number 9980788119 as it was charged excessively. When I had discussed about this with Subhash from collection team, I asked to settle the bill of 5399 INR and collection team finally agreed to pay 3731 INR and also promised to send me no due mail in 2 Hrs, and the rest 1668 INR charge for internet would be waived off.

Based on that I made the payment of 3732 Rs, but of late services to my another number 9632904499 were stopped and I was asked to pay the rest as well.

Kindly look in to this issue is happing from last one month nobody solved this, and also customer service desk not responding properly to connect manger level we want to wait 30mints for speak.

As I already mentioned that bill was charged excessively, I will not pay 1668 INR. Please look in to the matter and provide services to my current number as soon as possible.

I believe airtel no longer have basic human sensitivity and they are least bothered about CUSTOMER SERVICE “

Namaste (9632904499),

This is to inform you that your concern listed on 20 Feb. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

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Namaste(9632904499),

We would like to inform you that your concern listed 20 Feb. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtelpresence@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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