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Submit Complaint..Still i am waiting for Airtel 3G internet data pack to be activated. Somebody help or suggest how to find solution for this problem
This is a discussion on 3G data services not working on Airtel 3G !! within the Mobile Services forums, part of the Mobile category; I have paid 650 for a 3G pack of 1GB at a claimed speed of 7.2MB/sec, I recharged my number ...
Junior Member
3G data services not working on Airtel 3G !! I have paid 650 for a 3G pack of 1GB at a claimed speed of 7.2MB/sec, I recharged my number with this plan on 25/1/2012 and accordingly activated the 3G services by sending SMS to 121. But since then i have not been able to use the service. And during this whole time till now my internet speed on my HTC Legend handset has been pathetic than my 2G internet speed.
I called the customer care and complained them about my concerns. But instead i was transferred to technical team, who instead helping me out they said that 3G service was not activated from my end. And they also told me that i had just recharged for 650rs 3G plan.
I called them 4 times till now, but they have no solution for my problem and keep mentioning that there is technical issue from airtel side and it will take only 4hrs for my cell phone to have 3G service. It is really hurting for spending my hard earned money for a service which i have not availed till now. I get only 30 days validity to use the offer, in which i have already lost 4 nights. And no way i am able to use the 7.2MB/sec speed to help prepare for my Official presentations and work.
As per my experience so far, airtel people are so stupid that they make me get angry with their crappy customer service. At least they should have some dignity to help customers with proper answers. Rather than mentioning "There is technical difficulty and within 4hrs everything will be sorted out".
And thank you airtel for me trusting in a "Great.. but good for nothing brand like you", because of whom i got screwed with late presentations. I was really counting on your 7.2 MB/sec speed to gear up for my presentations. I need compensation for the amount of energy and my time wasted in talking to these useless people.
Rahul
Contact no: 9880479468
Email: raahool4u@gmail.com
Last edited by raahool4u; 01-30-2012 at 09:00 AM.
Junior Member
Still i am waiting for Airtel 3G internet data pack to be activated. Somebody help or suggest how to find solution for this problem
Senior Member
Dear Rahul,
This is to inform you that your concern listed on 28 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
Senior Member
Dear Rahul,
This is to inform you that your concern listed 28 Jan. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
Senior Member
Dear Rahul,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
Airtel 3G not working I have recharged my 3G sim with 750 rs which is not working yet. It always shows me a normal GPRS connection symbol E rather than showing 3G & provides pathetic speed in using Internet services. I have been trying to customer care but every time they come up with an excuse. I am really feeling pissed off. Please help me out in getting resolve this problem. Hitendra Katiyar 9892471335
Airtel 3G not working I have recharged my 3G sim with 750 rs which is not working yet. It always shows me a normal GPRS connection symbol E rather than showing 3G & provides pathetic speed in using Internet services. I have been trying to customer care but every time they come up with an excuse. I am really feeling pissed off. Please help me out in getting resolve this problem also you have the worst customer care service everytime when i call thwy govee alternative no & comes up with random excuses instead of sorting out the issue. Hitendra Katiyar 9892471335
Junior Member
i hve 3g problem plz sove this problem customer care did nit solve my problem plz solve....i have nokia n8.. 3g phone.
Senior Member
Dear 7 Hitendra ,
This is to inform you that your concern listed 14 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence
Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
Senior Member
Dear Sayum,
This is to inform you that your concern listed 20 May 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction
Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
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