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Complaint against Airtel

This is a discussion on Complaint against Airtel within the Mobile Services forums, part of the Mobile category; Dear Sir/Mam My name is Anil Kumar and I belongs to Haryana state. My mobile number is 9812810977. I have ...

  1. 01-24-2012, 10:22 AM #1
    ANIL KUMAR Majoka
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    Default Complaint against Airtel

    Dear Sir/Mam

    My name is Anil Kumar and I belongs to Haryana state. My mobile number is 9812810977. I have a complaint regarding to Artl to Artl local call charges with in Haryana circle. I have recharged my prepaid no 9812810977 with tariff plan of 195 or 196 in month of Nov 2011 with six month validity. According to that plan, my local airtel to airtel call charges should be 10p/sec in whole day but from 1st Jan 2012 call charges are 30p/Sec between 5 p.m to 10.p.m instead of 10p/Sec. I have already talked about my problem with Airtel customer care representatives, Senior officers and Nodal officers many times but no one have resolved this issue. My service request number is CBNRA30116951922. I also want back my money that has been drawn off my account due to 30p/s call charges from 1 Jan 2012 onward. Kindly help me to sort out this issue. I shall be thankful to you

    with regard

    Anil Kumar
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  2. 01-29-2012, 06:32 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Anil Kumar ,

    This is to inform you that your concern listed on 24 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 01-29-2012, 03:17 PM #3
    shaam
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    Default poor customer care service

    hi airtel,

    • a couple of weeks ago i wanted ask a doubt of getting dns failed error in prepaid no,
    • i used i get this mesaged daily many times,so i tried to call 121, 9840198401 9840012345, 198
    • if i willing to continue, then after i press 1 it would say to know the balance of recharge DIAL 121 ash 3it gets disconnected, many many many times i tried ,when i want to ask some doubt ,
    • i have to wait in a queue loooooooooooong queue,easily we dont gt 0 or 9 to spk to a customer care executive,
    • if we get and press, it would please wait while we transfer to a customer care officer shortly pl stay on line.....
    • and then line gets disconnected. this is toooooooo mush , see we all are working we cant spent hours of time to clarify a doubt,
    • wont believe from 8pm to 11:30pm, i tried to ask a doubt , the doubt is i wanted to conenct an internet to a laptop
    • via samsung corby mobile, after having installed a tool to get connected, it had asked me used id password,
    • i asked samsung care they asked me to call airtel ,you wont believe , i called up airtel customer cre and putit in loud speaker
    • and called samsung customer care simultaneously with another phon ,i spoke for twice to samsung ,but not a single timeto airtel,
    • check ur caller idendity how many times i called
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  4. 02-03-2012, 11:07 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Anil Kumar ,

    This is to inform that your concern listed on 24 Jan. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 03-01-2012, 05:33 AM #5
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    Dear Anil Kumar ,

    We would like to inform you that your concern listed 24 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  6. 03-03-2012, 11:17 AM #6
    Kamble Ashish A
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    Default Low Balance

    My airtel prepaid card was contain Rs.30
    But when call in receive then all is null only Rs. 0.30 paise
    What i do that's not my fault i want all my old balance urgent
    OK
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  7. 03-03-2012, 11:28 AM #7
    haris gurukkal
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    Default porting rejected

    haris gurukkal
    9895012724
    I am a customer of airtel prepaid from 2008 onwards.Due to lack of coverage,I tried for porting to vodafone and also requested for porting with my unique porting code al326116.Unfortunately I can't port my number due to the rejection form my donor network(airtel).I contacted with nodal officer of kerala network and the appellate authority through email.But I recieved a number of system generated auto reply acknowledgement mails.And not a single person contacted me from airtel.In addition to this,I cant contact to airtel costumer care from my airtel,kindly resolve my problem
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  8. 03-08-2012, 02:32 AM #8
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Haris Gurukkal ,

    This is to inform you that your concern listed on 03 March. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  9. 03-14-2012, 04:26 AM #9
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    Airtel_Presence
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    Dear Haris Gurukkal ,

    We would like to inform you that your concern listed 03 March 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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