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Submit Complaint..This is absolutely not good for their business, if thinking for their good. Everybody understands what day robbing is done on the people. Airtel will pay for this.
This is a discussion on Airtel deducting prepaid balance unlawfully within the Mobile Services forums, part of the Mobile category; Hi, I am a customer of Airtel prepaid mobile for a long time. For 1 year, airtel has been forcing ...
Junior Member
Airtel deducting prepaid balance unlawfully Hi,
I am a customer of Airtel prepaid mobile for a long time. For 1 year, airtel has been forcing unwanted services on my mobile and deducting my balance. I have complained to their customer care several times, but this practice is repeated even nowadays. I am visiting foreign countries for the time being with international roaming activated and with enough balance to account for any emergency calls. But due to their mischievous activity I lost a huge balance. This is day robbing. I had posted about this incident in the same forum and got reply from somebody claiming as AIRTEL customer executive. But no action taken so far. This is fooling the customers.
Some timeline of AIRTEL's planned robbery on me
1) Previously, AIRTEL customer care/automated number used to call to my number and ask me to press xxx number for their yyy service. Then I had the option to not to opt for the service.
2) Later, they used to call to my mobile from some random number and if I accidentally pick the call, they used to activate some service. When I talked to their customer care executive, she was telling me that I had opted for the service. Poor me, what to do?I didn't have any idea.
3) Again later, when I went abroad, they used to call me. Even if I didn't attend the call, they used to activate some service. I came to know that by dialling *121# I will be able to see and cancel the service. I cancelled many such services which they had activated in my mobile to loot me.
4) They began activating unwanted serviced very frequently in my mobile in a competitive spirit. Don't know their customer executive gets some award for this. I used to view and cancel it whenever I notice it.
5) Again they changed the strategy. They activated some services. When I tried to view the service using *121#, they will show a status as something like "Kindly note that there are no services active on your mobile". But there will be some messages coming to my mobile in the name of some particular service and my money would have gone. I would be able to cancel this service only after quite a long time only, if I tried continuously.
At this point I sent an SMS to their customer care number 121, which is believed to be a toll free number. I did it from UK. I lost Rs.50 for the sms, which I sent to complain about their looting.
I would like to ask just one question. Do AIRTEL see me as an enemy instead of a customer?. Is it a war between team AIRTEL v/s people of the nation?
Best Regards
Sudeep R K
this_is_appu@yahoo.com
Junior Member
This is absolutely not good for their business, if thinking for their good. Everybody understands what day robbing is done on the people. Airtel will pay for this.
Junior Member
Since I am out on a foreign trip, contact number is +447435307577
Senior Member
Dear Sudeep R K,
This is to inform you that your concern listed on 24 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Senior Member
Dear Sudeep R K,
This is to inform you that your concern listed 24 Jan. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
Senior Member
Dear Sudeep R K,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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Junior Member
Dear Rakesh,
I still haven't got my complaint resolved. This is not the first time I am writing about the issue and this is not the first time you are offering me this soothing reply.
I had provided the details with the AIRTEL feedback forum, but of no use. Also I am presently abroad and I cant answer any call to my AIRTEL mobile. Alternate
contact method is my mail id I had provided and my UK mobile no : +447435307577 . If you are genuine on your reply, request you to solve this issue as soon as possible
Best Regards
Sudeep
mobile no : +447435307577(UK) as I am abroad now.
Junior Member
airtel gprs network problumAirtel prepaid mobile I am a customer of Airtel prepaid mobile mb.9878347083 for a long time. For 1 year, airtel has been forcing unwanted airtel gprs netwok services on my mobile and deducting my balance. I have complained to their customer care several times, but this practice is repeated even nowadays. I had posted about this incident in the same forum and got reply from somebody claiming as AIRTEL customer executive. But no action taken so far. This is fooling the customers. Some timeline of AIRTEL's planned robbery on me 1) Previously, AIRTEL customer care/automated number used to call to my number and ask me to press xxx number for their yyy service. Then I had the option to not to opt for the service. 2) Later, they used to call to my mobile from some random number and if I accidentally pick the call, they used to activate some service. When I talked to their customer care executive, she was telling me that I had opted for the service. Poor me, what to do?I didn't have any idea. 3) Again later, when I went abroad, they used to call me. Even if I didn't attend the call, they used to activate some service. I came to know that by dialling *121# I will be able to see and cancel the service. I cancelled many such services which they had activated in my mobile to loot me. 4) They began activating unwanted serviced very frequently in my mobile in a competitive spirit. Don't know their customer executive gets some award for this. I used to view and cancel it whenever I notice it. 5) Again they changed the strategy. They activated some services. When I tried to view the service using *121#, they will show a status as something like "Kindly note that there are no services active on your mobile". But there will be some messages coming to my mobile in the name of some particular service and my money would have gone. I would be able to cancel this service only after quite a long time only, if I tried continuously. At this point I sent an SMS to their customer care number 121, which is believed to be a toll free number. I did it from UK. I lost Rs.50 for the sms, which I sent to complain about their looting. I would like to ask just one question. Do AIRTEL see me as an enemy instead of a customer?. Is it a war between team AIRTEL v/s people of the nation? Best Regards dharminder kumar vill. mamdot distt ferozepur punjab other mb.9417187983
Junior Member
Hi Dharminder,
Why can't you start a separate thread? I think that would be better to get noticed also. Don't know how my original complaint came as part of your complaint also. Please avoid putting same sentences in the same thread of somebody else. Otherwise, AIRTEL customer care may think both are the same and probably would reply to only one of them.
----------------------------------------------------------------------------------
@AIRTEL :: Please note that these are two separate complaints and not the same
----------------------------------------------------------------------------------
Best regards
Sudeep
Junior Member
Hi Rakesh,
I have furnished all the details in the link you had provided("airtel: About bharti airtel: Feedback") and eagerly waiting for the issue to be solved. The reference number for the complaint is PR020400009.
Best Regards
Sudeep
Senior Member
Dear Dharminder,
This is to inform you that your concern listed on 04 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
Senior Member
Dear Dharminder,
We would like to inform you that your concern listed 04 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
Senior Member
Dear Sudeep R K,
This is to inform you that your concern listed on 04 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
Junior Member
Hi Rakesh,
Are you really reading the complaint or just auto replying? Kindly note that your reply is only a repeatation. I have furnished all the details in the link you had provided("airtel: About bharti airtel: Feedback") and eagerly waiting for the issue to be solved. The reference number for the complaint is PR020400009.
Best Regards
Sudeep
Junior Member
A gentle remainder about my complaint being unresolved.
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