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Airtel wrong comiitment while giving me the plan.

This is a discussion on Airtel wrong comiitment while giving me the plan. within the Mobile Services forums, part of the Mobile category; Hi Team, Airtel has offered a tariff plan to me when i requested for MNP to migrate in Vodafone, the ...

  1. 01-20-2012, 05:36 PM #1
    maswood.ansari
    maswood.ansari is offline Junior Member
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    Default Airtel wrong comiitment while giving me the plan.

    Hi Team,

    Airtel has offered a tariff plan to me when i requested for MNP to migrate in Vodafone, the plan offered was similar to that of Vodafone ecluded CUG services as I have corporate account. As I am a Airtel subscriber for last 7 years so I thought to continue with it,

    They activated the plan on 15 Jan 2012 but when I checked the net services on my phone then I came to know they had given me a wrong plan which is useless for me and I am not able to use my office application on my phone.
    I called customer care and they said to send a mail to 121@in.airtel.com. So I sent a mail on 16 Jan 2012 to 121@in.airtel.com along with nodal officer nodalofficer.del@in.airtel.com and appellate.del@in.airtel.com. I have been following up with airtel customer care and also via email but still they do not resolve my issues.

    I have not been using my phone for last 5 days after talking so many people in airtel customer care as well as nodal officer but everyone give a same reply "Please wait for 24 hours or 72 Hours.

    Please suggest what to do now to handle this sitaution.

    My mobile number is 9958600676

    Thanks & Regards.
    Maswood Ahmad Ansari
    CSC India Pvt Ltd. C-24 Sector-58 Noida
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  2. 01-25-2012, 11:32 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Maswood Ahmad Ansari,

    This is to inform you that your concern listed on 20 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 01-26-2012, 05:48 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Maswood Ahmad Ansari,

    We would like to inform you that your concern listed 20 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 01-26-2012, 06:22 AM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Maswood Ahmad Ansari,

    We would like to inform you that your concern listed 20 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter
    Facebook - Airtel Presence | Facebook
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