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MNP Vodafone to Airtel -->> Airtel extremely poor

This is a discussion on MNP Vodafone to Airtel -->> Airtel extremely poor within the Mobile Services forums, part of the Mobile category; I requested for mobile number portability from Vodafone to Airtel in order to use my new iPhone 4S also purchased ...

  1. #1
    spraydot is offline Junior Member
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    Default MNP Vodafone to Airtel -->> Airtel extremely poor

    I requested for mobile number portability from Vodafone to Airtel in order to use my new iPhone 4S also purchased from airtel. I was extremely please with my Vodafone service but just for my iphone4s i had to try airtel. One person from airtel (ph: 8754549411) came to my office on Dec6 and collected all the documents and the porting code. He assured that it would be ported within 7 working days. I called him regularly and he told some stupid reasons. Then after 20 days he told he needed my Vodafone bill. I gave it to him. Then the same story continued. Then he told my porting code expired, i generated new code and gave. At last after calling him more than 100 times i got my porting date on 17th Jan 2012. On that night i lost connection in my Vodafone sim but failed to get service in my new Airtel sim. Next day i called to the customer care like 10 times and mostly customer care cut the call in the middle and fail to call back. I had to repeat the entire story 10 times. From what i understand is that my porting is done but not to the sim given to me, but to a different sim card. Which means that my id proof and my number is ported to a sim which i dont have. Any one can misuse that sim and i would be held responsible. I was forced to buy a new sim card as temporary use due to this delay caused by Airtel. Am paying the price for choosing Airtel. Kindly resolve this issue and provide compensation for the expense that it has caused to me. I was also misguided by the Airtel rep that it was not possible to port postpaid to prepaid. I think he did this so he can earn more. Please port me to Airtel prepaid.
    My full name : Annamalai Annamalai
    Ph: 9884922822 (Vodafone to Airtel)
    Temp number : 9894562597 (Airtel)

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Annamalai ,

    This is to inform you that your concern listed on 18 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Annamalai ,

    We would like to inform you that your concern listed 18 Jan 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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