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Airtel changed my pre-paid plan without notice

This is a discussion on Airtel changed my pre-paid plan without notice within the Mobile Services forums, part of the Mobile category; Hi, I am using airtel pre-paid connection 9500000624 and pay per minute plan was in place. I was getting messgaes ...

  1. 01-17-2012, 07:06 PM #1
    abhishek.mnit
    abhishek.mnit is offline Junior Member
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    Default Airtel changed my pre-paid plan without notice

    Hi, I am using airtel pre-paid connection 9500000624 and pay per minute plan was in place. I was getting messgaes that my call rates have reduced further to 30p/min for local calls and 50p/min for std calls. I got such sms from 03rd Jan to 11th Jan. And then, from 13th Jan, my plan was changed to pay per second plan charging 1.2p/sec for local calls and 1.5p/sec for std calls. I didn't get any messgae from Airtel regarding any such change. I called customer care yesterday and today and they are telling me that I have recharged on 13th for such plan while I haven't done any recharge in January. My call was put on hold and was supposed to be replied by some senior guy but was never answered. Can I expect any solution from Airtel or shall I change the service provider and approach consumer court against Airtel.
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  2. 02-01-2012, 01:05 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Abhishek,

    This is to inform you that your concern listed on 17 Jan 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 02-09-2012, 06:44 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Abhishek,

    We would like to inform you that your concern listed 17 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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