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Big Thumbs down to AIRTEL Postpaid Services

This is a discussion on Big Thumbs down to AIRTEL Postpaid Services within the Mobile Services forums, part of the Mobile category; Dear Consumer Court, I am a Airtel Postpaid customer from the past 10 days. I am lodging this complaint as ...

  1. 01-05-2012, 11:25 AM #1
    SarathDesu
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    Thumbs down Big Thumbs down to AIRTEL Postpaid Services

    Dear Consumer Court,

    I am a Airtel Postpaid customer from the past 10 days. I am lodging this complaint as a result of severe inconvenience caused from the past two days. Airtel representatives have called me twice a day for one week to change to Postpaid service. And when the change is done, I was surprised to see the huge amount of unbilled amounts that gets increased every day. I understood that the unbilled amount doesn't consider the 1 GB GPRS free usage and the free calls available under the taken plan. So the unbilled amount what is shown should be treated as DUMMY figure.

    Now the most embarrassing part is since the unbilled amount has crossed the Maximum limit (which is set to Rs 1300 for me), My Airtel number is debarred from making any outgoing calls! This is never explained by the AIRTEL representatives who have requested me to convert to Postpaid. My unbilled amount as of today is seen around Rs 4000 (for a ten days period) where as actual bill will not be more than Rs 300 for sure. I have made in-numerous calls to Nodal officers and then applet officers only to get the same info that "The unbilled amount has crossed the Maximum limit and I have to clear the balance amount to get activated".

    What I don't understand is when it is very clear that the unbilled amount can go upto approximately Rs 15000 by using the free 1 GB GPRS, why not the maximum limit be set to that amount initially. And how can AIRTEL take this action against my number based on a DUMMY figure (Unbilled amount). Now the applet officers say a change in this maximum limit would take 4 days. It seems I need to wait for these four days or I should pay around Rs 3000 for continuing the Postpaid service. How ridiculous and disgusting!

    I request Consumer Court to take severe action on this and hammer the illogical rules that have been set which are troublesome to the Airtel postpaid customers.

    Yours Sincerely,
    Sarath Desu
    My mob : 9900707669
    Last edited by SarathDesu; 01-05-2012 at 11:38 AM.
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  2. 01-09-2012, 11:40 AM #2
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    Airtel_Presence
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    Dear Sarath ,

    This is to inform you that your concern listed on 05 Jan 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 01-10-2012, 10:00 PM #3
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    Airtel_Presence
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    Dear Sarath,

    This is to inform you that your concern listed 05 Jan. 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 01-14-2012, 11:39 PM #4
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    Airtel_Presence
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    Dear Sarath ,

    We would like to inform you that your concern listed 5 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 04-20-2012, 07:58 PM #5
    mrigans
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    I have a 3G service from Airtel. I took the 12.5 GB free for Rs. 1250 plan. I was also totally shocked when after 2GB of usage after just 10 days I was asked to pay Rs. 10,000 as my unbilled had gone to Rs 12500. To add to it my phone was barred. The only reply I received for all my querries to Customer service was this is post paid policy and u have to pay. I made the payment and services resumed. But after another 10 days I have the same problem again. My phone is barred and they are again asking for 10, 00 more. My unbilled is Rs. 28000 when my data usage is just 9 GB. I even get regular sms saying ur data usage is 9 gb which is 70% of the total FREE usage. How ridiculous is this. I completely dont understand the calculation logic.
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