This is a discussion on Migrating from Tata Docomo prepaid to postpaid within the Mobile Services forums, part of the Mobile category; On 20th of December I had applied for migration from prepaid to postpaid and was given a new sim for ...
Junior Member
Migrating from Tata Docomo prepaid to postpaid On 20th of December I had applied for migration from prepaid to postpaid and was given a new sim for postpaid. I was assured that my number would be activated within 72 hours. Right now it is 360 hours and in-spite of over 30 sessions of conversation with the customer care it has not yet been activated. This is very annoying. Two times the customer care executive assured me a callback from a higher officer for resolving of issue but i never got any call, they kept on delaying it by saying it would be done within 24 hours every time.
Senior Member
Hi Ritwik,
Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID on social@tatadocomomarketing.com so that we can get in touch with you. You can also go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.
Thanks and Regards
Customer Care
Tata DOCOMO.
Junior Member
Have talked to the representatives at customer chat more than 15 times by now.
My docomo number is 7204813149 and i had applied for migration at the tata docomo relationship centre at yelahanka new town bangalore on 20th of december, 2011. you can contact me at ritwiksauntra@gmail.com
Senior Member
Hi Ritwik,
We have received your complaint and we will ensure it is resolved soon.
Thanks and Regards
Customer Care
Tata DOCOMO.
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