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How Java game download happens

This is a discussion on How Java game download happens within the Mobile Services forums, part of the Mobile category; For each call ending(receive/call), after you come out of reading your sms the following message pops up even though you ...

  1. 12-16-2011, 05:58 PM #1
    Himagiri
    Himagiri is offline Junior Member
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    Default How Java game download happens

    For each call ending(receive/call), after you come out of reading your sms the following message pops up even though you activated DND option.
    Try highly rated mobile apps and games for free?
    Yes/No.
    Irrespective of your answer, it just opens browser for a second and prompts a sms as per below form AD-54321.
    Thanks for downloading Java Game from Airtel. You have been charged Rs 99.
    I have been informed by customer care that they deactivated Airtel Live, even though amount is getting deducted.
    　
    When I tried to contact customer care, my call was not getting connected to customer care instead it requests to continue if you wish to continue and charge 0.50 Paisa and disconnect without any response.
    I haven't activated any Java games and not downloaded any games, first of all I am not interested to play games in my computer or mobiles.
    It is happening for many people.
    It is happening for me Since August 20,2011. I am hereby giving details of 4days information.
    Date Amount deducted from my balance in Rupees
    9/12/2011 95
    10/12/2011 95
    10/12/2011 2
    12/12/2011 99
    13/12/2011 99
    13/12/2011 99
    14/12/2011 85
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  2. 12-21-2011, 12:24 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (Himagiri),

    This is to inform you that your concern listed on 16 Dec. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 12-28-2011, 03:07 PM #3
    Himagiri
    Himagiri is offline Junior Member
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    Hi Ranga,
    My number is 9980018464.

    I do not like to listen anything from Sonia/Kavya/Kavay Menon – 9972534865 or Sharat – 9972544865.
    I went to outlet many times, but in-vain. I called many times not yet refunded the amount which was deducted by Airtel.
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  4. 12-30-2011, 09:28 PM #4
    Himagiri
    Himagiri is offline Junior Member
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    Any updates or auto response for email?

    -----Original Message-----
    From: airtelpresence@in.airtel.com [mailto:airtelpresence@in.airtel.com]
    Sent: Thursday, December 29, 2011 5:52 AM
    To: Reddy, Hima Giri
    Subject: How Java game download happens - Airtel
    Importance: High
    Return Receipt
    Your How Java game download happens - Airtel
    document:
    was 'airtelpresence@in.airtel.com'
    received
    by:
    at: 12/29/2011 16:22:34
    From: airtelpresence@in.airtel.com [mailto:airtelpresence@in.airtel.com]
    Sent: Thursday, December 29, 2011 6:08 AM
    To: Reddy, Hima Giri
    Subject: How Java game download happens - Airtel


    Dear Customer,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards,
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com
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  5. 01-09-2012, 04:17 PM #5
    Himagiri
    Himagiri is offline Junior Member
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    7 Working days over, no resolution so far.
    ---------------------------------------------
    Any updates or auto response for email?

    -----Original Message-----
    From: airtelpresence@in.airtel.com [mailto:airtelpresence@in.airtel.com]
    Sent: Thursday, December 29, 2011 5:52 AM
    To: Reddy, Hima Giri
    Subject: How Java game download happens - Airtel
    Importance: High
    Return Receipt
    Your How Java game download happens - Airtel
    document:
    was 'airtelpresence@in.airtel.com'
    received
    by:
    at: 12/29/2011 16:22:34
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  6. 02-09-2012, 08:14 PM #6
    Himagiri
    Himagiri is offline Junior Member
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    Default Java game download - not yet resolved

    So many working days over. Still no response.
    I launched a complaint on 12-21-2011. Still with the same message.
    For each call ending(receive/call), after you come out of reading your sms the following message pops up even though you activated DND option.
    Try highly rated mobile apps and games for free?
    Yes/No.
    Irrespective of your answer, it just opens browser for a second......

    When are you going to resolve this issue. how much money you received from people doing the same.

    I am using one more airtle number, which i took in the name of my friend. Everyday there is deduction of money for sms without my intension.

    I have been using airtel DTH. Some executives came to my home and took amount(200 per visit) to upgrade thrice within a month.

    when will be the end for this?
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  7. 02-10-2012, 01:09 PM #7
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Himgiri,

    This is to inform you that your concern listed on 28 Dec 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter

    Facebook - Airtel Presence | Facebook
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  8. 02-16-2012, 01:04 AM #8
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Himgiri,

    This is to inform that your concern listed on 28 Dec. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter
    Facebook - Airtel Presence | Facebook
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  9. 03-18-2012, 02:48 PM #9
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Himgiri,

    We would like to inform you that your concern listed 28 Dec. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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