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Deduction of balance despite of many complaints

This is a discussion on Deduction of balance despite of many complaints within the Mobile Services forums, part of the Mobile category; I have Airtel prepaid connection(No:9500912536). Daily some amount is being deducted from my main balance.No action taken despite complaining to ...

  1. #1
    Pravinkumar Sembu is offline Junior Member
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    Dec 2011
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    Angry Deduction of balance despite of many complaints

    I have Airtel prepaid connection(No:9500912536). Daily some amount is being deducted from my main balance.No action taken despite complaining to customer care executive 10 to12 times in last 25 days.The customer care executive says your issue will be resolved in few hours but no such actions taken.In last 25 days 3 services such as Facebook fonetwish, Twitter and Airtel Gyan were activated by Airtel themselves. The day i complaint the service gets deactivated but on the next day again they activate. This has been repeatedly done and intentionally they send the un subscription messages 50 to 60 times. They give mental torture by doing such things often. If i call them to complaint again, the customer care executives abort my call. More than Rs.70 has been deducted in last 25 days. I have got vexed by the way they treat me. I kindly request you to take necessary steps and make me get rid off this problem. Also severe action needs to be taken on airtel executives.Airtel service is the worst ever i have seen.I hear lot of complaints regarding the Airtel Service in last 6 months. They mentally torture the customers and treat them rudely.

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Pravinkumar Sembu,

    This is to inform you that your concern listed on 16 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Pravinkumar Sembu,

    We would like to inform you that your concern listed 16 Dec. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter
    Facebook - Airtel Presence | Facebook

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