+ Submit Your Complaint
Results 1 to 8 of 8
Not activated 3G but still charged - airtel mobile
This is a discussion on Not activated 3G but still charged - airtel mobile within the Mobile Services forums, part of the Mobile category; This is regarding my airtel mobile number: 7702393222 which I started using from 14 Feb 2011. Airtel called me saying ...
LinkBack URL
About LinkBacks- 12-10-2011, 10:52 AM #1hi2Nitya Guest
Not activated 3G but still charged - airtel mobile This is regarding my airtel mobile number: 7702393222 which I started using from 14 Feb 2011.
Airtel called me saying that they are launching 3G services and whether I want to use this service. I told them ok, they said I would receive an SMS when the 3G service will get activated. After couple of hours, I received an SMS saying 3G is activated on my mobile, however when I checked my mobile screen (my handset is Iphone4), it was not showing '3G' symbol instead it was still showing 'E' symbol. I called up their customer care number and explained them my problem. They said they will raise a incidence log and will look into the matter and reply me back in 2 days. They again called me up saying they checked their systems and 3G is activated, they asked me to verify the 3G symbol by switching mobile off and on. I did that but I was still seeing 'E' symbol and not 3G. The customer care said they will again check it or send some person to check in my mobile. However the person never came to me and all the communication was still going on over the phone between me and the customer care executives. This kept on going for some 1.1/2 to 2 months. After all the annoying experience, I thought it is better to visit the airtel shop personally and meet the Manager of the branch. On visiting the Manager and explaining him about the whole problem, and made him check the complain log history I had raised over this issue, he said he understands my problem but he cant do anything and asked me to send an email to 121@in.airtel.com. Below is the email communication I sent to 121@in.airtel.com wherein I escalated the matter to the concerned department. However, I never received any reply or response from them. Meanwhile, the customer care executives have been calling me daily and harassing me for the payment. They were saying they will give a discount of 50% on the total billing amount (this final bill amount is around Rs. 11000/- this is total of two months). Now my question is: When 3G was never activated on my mobile in the first place itself, where is the question of paying for that service?
------------------------------------------------------------------------------------------------------
On Wed, Aug 10, 2011 at 11:28 AM, Nityanand Swargam wrote:
Hello,
This is with reference to my complaint number 38887824.
In my latest July month bill, the 'value added services' component is Rs. 5274 against the usage of internet through 3G services. However, 3G could never be activated on my mobile number and I have raised number of complaints re: this. You may check the log/complain history. When 3G could not be activated on my number and when I have never used this service, how could Airtel charge me for it?? This is totally unacceptable.
I have raised number of complains againt this, also visited your service center located at MAdhapur opposite Image hospital, but still this issue is not resolved.
I sincerely request you to please look into this issue as a priority and address my concerns.
Regards,
Nitya
------------------------------------------------------------------------------------------------------
- 12-13-2011, 07:03 PM #2
Senior Member
- Join Date
- Nov 2009
- Posts
- 32,345
Dear Nitya,
This is to inform you that your concern listed on 10 Dec 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
- 12-15-2011, 06:11 PM #3
Senior Member
- Join Date
- Nov 2009
- Posts
- 32,345
Dear Nitya,
This is to inform you that your concern listed 10 Dec. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
- 12-31-2011, 09:13 PM #4
Senior Member
- Join Date
- Nov 2009
- Posts
- 32,345
Dear Nitya,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
Facebook - Airtel Presence | Facebook
- 04-24-2012, 10:18 AM #5
Junior Member
- Join Date
- Dec 2011
- Posts
- 3
I had earlier (in Jan) replied to your post saying that this issue is not resolved and please re-open it. I do not see that post here.
In order for your team to resolve this issue, I have provided u all the information that is required and I can't understand what more information u need from me. I suppose you guys still want to harass me after getting my contact details.
Sincerely request you accept ur mistake and close this item at the earliest otherwise i might have to take legal steps.
Thanks,
Nitya.
- 04-29-2012, 09:22 AM #6
Senior Member
- Join Date
- Nov 2009
- Posts
- 32,345
Dear Nitya,
This is to inform you that your concern listed on 24 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
- 04-29-2012, 09:41 AM #7
Senior Member
- Join Date
- Nov 2009
- Posts
- 32,345
Dear Nitya,
This is to inform you that your concern listed 24 April 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at www.airtel.in/airtelpresence .
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
- 05-12-2012, 01:16 AM #8
Senior Member
- Join Date
- Nov 2009
- Posts
- 32,345
Dear Nitya,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook
Submit Complaint..Similar Threads
-
Mobile No. ported but Sim has not been activated by AIRTEL.
By Unregistered in forum Mobile ServicesReplies: 68Last Post: 05-21-2013, 06:05 PM -
3g Never activated & still charged - airtel mobile
By hi2nitya in forum Mobile ServicesReplies: 4Last Post: 01-11-2012, 02:34 PM -
Mobile DND Not activated by Airtel
By whizavinash in forum Product And ServicesReplies: 0Last Post: 03-17-2011, 10:21 AM -
Airtel has activated Mirchi Mobile on Airtel on their own without my consent
By ckundan in forum Product And ServicesReplies: 0Last Post: 01-23-2011, 01:28 PM -
Airtel Phone not de activated and I am being charged
By shailendram8 in forum MobileReplies: 0Last Post: 12-15-2010, 02:33 PM
Hello On a recent visit to Croma Retail shop, i came across Tata Credit Card rep's. The Rep explained that they have a ongoing offer whereby every new applicant is provided a Rs.1000 Croma...
Tata Card - Unethical - Avoid them