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Been charged withour Notice

This is a discussion on Been charged withour Notice within the Mobile Services forums, part of the Mobile category; I have has a gprs 99 plan since years now and now I got charges rs 528 for gprs usage. ...

  1. 12-09-2011, 10:35 AM #1
    sunildmello
    sunildmello is offline Junior Member
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    Default Been charged withour Notice

    I have has a gprs 99 plan since years now and now I got charges rs 528 for gprs usage. I spoke to your representative Barath who said that I have been billed for gprs and that my gprs Rs99 plan is not available since a long time. So i have been paying Rs 99 for God knows how many months and you guys were fine taking that money from me for a service that is not even available any more. I either want the Rs 528 reverted or you pay me back the Rs 99 for all the months this service has not be active. your rep barath was not at all helpful and was not ready to listen to what I had to say. I have been with airtel for a long time and after this I am now thinking to move to another provider. I want some one to call me at 9900158215 to resolve this issue before I take a decision and what to do next as you charging me Rs 99 for so months is unethical . Awaiting your quick response. I am really frustrated with airtel now.

    Name: Sunil Dmello
    airtel no : 9900158215
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  2. 12-13-2011, 11:45 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Sunil Dmello,

    This is to inform you that your concern listed on 09 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 12-15-2011, 01:21 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Sunil Dmello,

    This is to inform that your concern listed on 9 Dec. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 12-21-2011, 01:21 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Sunil Dmello,

    We would like to inform you that your concern listed 9 Dec. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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