This is a discussion on Complainst against airtel -VAS, plan changed. within the Mobile Services forums, part of the Mobile category; HELLO I have been using my airtel card with number 9766039660 since 4 years. When I bought it, it was ...
Junior Member
Complainst against airtel -VAS, plan changed. HELLO I have been using my airtel card with number 9766039660 since 4 years. When I bought it, it was a friend's plan card, and i used it for three and half years. Six months back, i wanted to switch to Vodafone, but airtel gave me a better offer, and I decided to remain with airtel. Now, all of sudden on December 1, 2011, my call rates were hiked. When I called the customer care, they told me my offer had expired, though while giving me the offer i wasn't told that it was a limited term offer. I told them to switch me back to friend's plan, but they did not listen. Then yesterday, I was low on balance, when i realised that my balance was getting deducted for no reason. When i contacted the customer care, they told an offer 'model of the Day' was activated on my mobile since 11 november, 2011. I told them i did not apply for any such service, but they did not listen, then i told them if such a service was activated, then am not getting any messages or services related to such an offer, and asked them to return my balance. But they are not listening to me. They did not even give me a complaint ID , when i asked for it. Please help me.
Last edited by maansi_bhasin; 12-09-2011 at 09:31 AM.
Senior Member
Hello Maansi,
We'd love to have you join our family! Please check MNP - Mobile Number Portability | Switch to Vodafone India for more information and email us at vodafonecare.mah@vodafone.com for any assistance, we'd be happy to help!
Kind Regards,
Vodafone Customer Care, Maharashtra and Goa
Junior Member
hi maansi
don,t try to go with vodafone. they also make fool to consumers. vodafone is bad experience for me. now a days they also just doing time pass with consumers. there customer care executive having no knowledge about there service. from last one week i'm calling to there customer care and every executive give to me different reply and cut the phone instead of any solution.
so please careful from vodafone.
Best Regards
Tarun
8930995800
Senior Member
Hi Tarun,
Thanks for the time on our call, trust we were able to address the issue. The number will be ported within 7 days. Email us at vodafonecare.har@vodafone.com for any further assistance, we'll do our best to help.
Regards,
Vodafone Customer Care, Haryana
Junior Member
hi tarun,
thank you for alerting me!
but airtel doesn't seem to care for customers at all.
Senior Member
Hi Maansi,
Thanks for the time on our call. Please email us at vodafonecare.mah@vodafone.com for any assistance in future, we'd be happy to help!
Regards,
Vodafone Customer Care, Maharashtra and Goa
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