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Submit Complaint..Hi Nilesh,
Sorry for the inconvenience caused. Please share your number with us here Vodafone India - Complaints - Requests - Enquires We're keen to resolve the matter at the earliest.
Regards,
Vodafone Customer Care
This is a discussion on Cheating by Vodafone Mobile Internet Services within the Mobile Services forums, part of the Mobile category; Hi, I am Nilesh Chauhan. I want to complaint against Vodafone mobile Internet Services. My details are as under: 1. ...
Junior Member
Cheating by Vodafone Mobile Internet Services Hi, I am Nilesh Chauhan. I want to complaint against Vodafone mobile Internet Services. My details are as under: 1. I recharged Vodafone Internet pack on Nov 27,2011 [ 2 GB, Rs. 147, validity for 30 days, Transaction id: GJ111065935324 ] 2. I received activation message showing that my internet data pack is activated & validity is only 10 days. i.e. it will expire on Dec. 7, 2011 3. I immediately called Vodafone customer care & they answered me that I do not need to worry, they will extend my validity & will give me 30 days for internet use. 4. But on Dec. 7, 2011 the internet pack expired. I used about 65% & rest 35% was wasted (about 600 MB). 5. On Dec 8, I called Vodafone customer care 7-8 times for complain, but they are not answering me. During first 4 calls they didn’t attend the call & in remaining 3-4 times they did some trick in their system that I was not even able to reach their customer care operator menu. 6. I have preserved all the messages about this transaction & now want to complain in consumer court. Clearly, this is an intentional harassment; I want do as much as I can against this. Let me tell you this is the first bitter experience from Vodafone’s Internet Services. But if established telecom giants never miss a chance to earn money (by any means, sometimes by providing good service & sometimes by cheating persons like me) why shouldn’t I use my rights as a consumer? Thanks & Regards, Nilesh Chauhan
Senior Member
Hi Nilesh,
Sorry for the inconvenience caused. Please share your number with us here Vodafone India - Complaints - Requests - Enquires We're keen to resolve the matter at the earliest.
Regards,
Vodafone Customer Care
Senior Member
Hello Nilesh,
We tried calling you, but were unable to get through. Kindly share an alternate number with us here Vodafone India - Complaints - Requests - Enquires and a convenient time for us to address your concern at the earliest.
Regards,
Vodafone Customer Care
Senior Member
Hi Nilesh,
We would like to inform you that we're looking into the matter and will get back to you as soon as we can. Email us at vodafonecare.guj@vodafone.com for any further assistance or you can also register complaints on our toll free number 198.
Regards,
Vodafone Customer Care, Gujarat
Junior Member
Ali Shaik My Name is Ali Shaik and am based out of Hyderabas, AP. I am a 4 year old Vodafone customer, i call my self as a FAN of Hutch/Vodafone.... I recently bought a Blackberry Bold and activated with Vodafone BB Internet service, But I am really upset with the kind of service they are providing. I am spending Rs. 399/Month and but the BBI services is absolutely waste. Internet fluctuates for every 1 hour and i dont get emails for hours and i have to switch it of and then start to receive the internet services. BROWSING!!!!!!!!! woooooo.... That's too horrible, take a lot of time to open a page and finally error msg pops up "I feel like am in 7th sky if the page loads properly:.
Finally, I logged a complaint on 16th of January and they said i will get the call from our technical BBI technical service, which i never got. I called again, same answer, i called up again, again again and again, same answer.
My close friend using AIRTEL BBI services and he said its awesome. I tried it once using my dad's ATIREL Number for a week with Rs. 100/7 days plan. you don't believe it was an awesome experience works like anything.
The most difficult thing I found with VODAFONE Customer support is 'IVR" it takes too long to connect to a human being and that person takes all my information and then forwards to another person and then another person to another person.... this time they are BBI technical people. when i asked them to give me a direct number they gave 55666 which is absolutely useless... "Try if you want".
I am not at all happy to switch to another service provider but these guys are forcing me to do that. Somebody please help me to get my problem solved.
I want to be with VODAFONE, but with this kind of BBI services that is not at all possible.
AIRTEL provides super fast internet for Rs. 399/Month.
what should do?
Please help.
Thanks,
Ali Shaik
Senior Member
Hi Ali,
Kindly share your number with us here Vodafone India - Complaints - Requests - Enquires so that we may be able to address your concern as soon as possible.
Regards,
Vodafone Customer Care
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