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Airtel Money SIM and VIVEK home appliances fraud

This is a discussion on Airtel Money SIM and VIVEK home appliances fraud within the Mobile Services forums, part of the Mobile category; I am S.Pugazhenthi. I'm living in Chennai. I planned to buy a new whirlpool refrigerator and whirlpool washing machine in ...

  1. 12-07-2011, 10:48 AM #1
    Pugazhenthi
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    Default Airtel Money SIM and VIVEK home appliances fraud

    I am S.Pugazhenthi. I'm living in Chennai. I planned to buy a new whirlpool refrigerator and whirlpool washing machine in Vivek's Home appliances in Annanagar East, before 2011 Diwali. Vivek's salesperson told me that Vivek along with Airtel Money SIM had launched a new 10% cash back offer. Because of this offer only I bought the refrigerator and washing machine in there. I bought two airtel money SIMs (9940696208, 9940696178) from Mr.K.Sirajul Malik (Contact No:9791922399) in Vivek's Showroom. I submitted all the required documents to him. I made the payment through airtel money SIM for that appliances. Needless to tell the refrigerator was delivered in worst condition, replaced twice that also not satisfactory. They told me the moneyback offer money will be credited within 10 days. After 10 days the money was not credited. Since I had a plan of buy another appliance with that offer, I called Vivek's person and inquired about the money not credited problem. They informed me that it is not their problem and I have to contact Mr.Sirajul Malik or some other airtel person. When I contacted Mr.Sirajul Malik he told me that the documents I submitted were not clear. So I submitted the documents once again. Within 3 days my Airtel money account was credited to Rs.2000 and Rs.1890 in two SIMs. After a week I went for the purchase to Vivek's showroom. During payment Airtel money could not be used as it gave me error messages only. When I contacted Mr. Sirajul Malik again he said he will correct the problem within 2 days. Bythen the SIMs was deactivated. After 2 days when I contacted, he once again asked for documents submission. So I again submitted the document and waited for the airtel money. Nearly after one month he told me everything was clear, but I have to submit the documents again to a nearby Airtel office. When I went to submit the document the person in Airtel office told me that our SIM has been deactivated and sent to recycle for non-submission of documents. There is no way of recurring the credit in Airtel Money SIM. The deactivation and recyclying has been done within 2 months of purchase of the SIM. If not for the cashback offer of Vivek's I would have bought it some other shop with 5% less price that Vivek's price. I'm now experiencing lot of stress by the combined cheating of Vivek's showroom and Airtel Money SIM card.
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  2. 12-12-2011, 01:19 PM #2
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    Airtel_Presence
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    Dear Customer (Pugazhenthi),

    This is to inform you that your concern listed on 07 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 12-12-2011, 05:59 PM #3
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    Dear Customer (Pugazhenthi),

    This is to inform you that your concern listed on 07 Dec. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 12-18-2011, 12:11 PM #4
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    Dear Customer (Pugazhenthi)

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 12-20-2011, 07:29 PM #5
    Pugazhenthi
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    Sir,

    My contact number is 9962554426 / 08270106975.

    Even today I contacted the sales person, and there is no positive reply. The Customer service in Anna nagar East is not even ready to consider or register my complaint.

    Regards,
    S.Pugazhenthi.
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  6. 12-22-2011, 07:01 PM #6
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    Dear S.Pugazhenthi,

    This is to inform you that your concern listed on 20 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  7. 12-23-2011, 09:50 PM #7
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    Dear Customer (Pugazhenthi),

    This is to inform that your concern listed on 20 Dec. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  8. 01-07-2012, 06:09 PM #8
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    Dear S.Pugazhenthi,

    We would like to inform you that your concern listed 20 Dec. 2011, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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