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Cheating by airtel officials and customer care

This is a discussion on Cheating by airtel officials and customer care within the Mobile Services forums, part of the Mobile category; i m a charetered accountant and have been using using airtel prepaid from the last 7 years and i used ...

  1. #1
    praveen.sing is offline Junior Member
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    Dec 2011
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    Default Cheating by airtel officials and customer care

    i m a charetered accountant and have been using using airtel prepaid from the last 7 years and i used to think that they are not cheats like other companies but i was wrong from the past six months they themselves activate various services and start charging Rs 5 per day for some video parlor service and same is the case on my other airtel number on which they activate a service called celeb gossip. i have called customer care several times every times each time they tell me that the service has been deactivated from our side but after 2-3 days again the same story starts. i have recorded all the conversations and have all the messages saved and when i told this to the customer care representative that i will make a complaint to TRAI regarding this then to my surprise he said you can do whatever you want and disconnected the phone.

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    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Praveen,

    This is to inform you that your concern listed on 04 Dec. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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