This is in regards with the automatic activation of unwanted services on my Reliance GSM mobile number 9883769212.

On saturday, November 26th, Sai Baba pack was activated, and Rs. 10 was charged from my account. On calling up the customer care on 198 they informed me that I had activated the Sai baba pack when the whole day I was in my office and my mobile's keypad was locked with a lock code. I informed them that I was not responsible for the activation of these packs and demanded deactivation and an immediate refund of the money to which the complied and credited back Rs. 10 in my account.

The very next day again, on November 27th Rs. 3 got deducted from my account, this time the customer care executive informed me that I had clicked on the ok button on receiving a push sms. He suggested I disable service messages in my mobile which I did, yet I am receiving push messages everyday and every time I have to make sure I do not click on the ok button by mistake.

Again yesterday, on November 29th suddenly during the evening Rs. 5 got deducted from my account, I came back from office and called the customer care again and yet again the person informed me that I had activated some music or audio pack. I was furious and demanded an immediate refund of the money and to deactivate this pack. He said that he will do the same and requested me to stay on hold for sometime. He kept me on hold for 10 mins and then disconnected the line.
Ever since I am unable to talk to any customer care executive on 198, when I dial the extension 2 for complaining only a pre recorded voice plays informing about how to check my balance, activate caller tunes or check the reliance website for other services, after that the voice says "Thank you for calling reliance" and then hangs up.

My sms is free so I do not get charged for my sms, all these days I had not made a single call from my mobile and by messaging "BILL to 55333" and receiving my call details for the past 24 hours I have verified that not a single paise was spent on calls or sms in the past 24 hours.

First of all I demand a refund of these Rs. 5 in my mobile and second of all I want a permanent solution to this problem so that I do not have to suffer in the near future.

My questions are that:-

1. Since I cannot call 198 customer care, how do I deactivate this unwanted pack because tomorrow again they would be charging Rs. 5 from my balance.

2. How much more will I have to pay for packs which I don't even know exist forget about activating them.

3. How do I solve this problem permanently so that no other pack gets activated automatically in my mobile.

If I do not get any response from reliance then not only will I switch over to a better service provider, I will make sure that all my friends on reliance switch over with me as well.