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Airtel tariff changed without information

This is a discussion on Airtel tariff changed without information within the Mobile Services forums, part of the Mobile category; Sir, iam an airtel user, using the number 9567122362. 6 months back i decided to port to other provider because ...

  1. 11-16-2011, 09:04 PM #1
    ameenhp
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    Default Airtel tariff changed without information

    Sir,
    iam an airtel user, using the number 9567122362. 6 months back i decided to port to other provider because they have much better offers and cheaper call rates than Airtel. But i got a call from customer care and they offered me a plan of 1 paise for 6 seconds to airtel numbers and 1paise for 2 second to other numbers and they didnt mentioned that it has validity limit of 6 months. Nor i got any sms about this hidden condition. Now few days back i noticed that my plan has expired and when i called customer care they are saying it had a validity limit of 6 months. So they cant provide it anymore. This is not fair. If their was any validity limt they have to mentioned it when they introduce this plan to me.But they didnt Say about that condition. and when i called customer care the reply was not satisfactory. The guy was talking like "we cant provide that offer, if you want you can leave airtel " Is this the way you behave to customers ??. I contacted nodal officer and appelate authority but iam not getting any logical reply. they are sending sum short non logical replies. i feel like it is an autogenerated message. And they didnt try to contact me also. I want my offer back or atleast provide an equivalent offer. if i had migrated to other provider that time, i would have got much better offers.
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  2. 11-18-2011, 04:50 PM #2
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    Airtel_Presence
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    Dear Customer (ameenhp),

    This is to inform you that your concern listed on 16 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 11-19-2011, 11:14 PM #3
    Unregistered Guest

    Default sms limit still 100 in punjab

    dear sir
    The TRAI has increased the limit of sms from 100 to 200(daily) but airtel has not implemented it. is airtel is such a theft prone company which plays with customers money. The beggar is a reputed person in comparison to such a company as BHARTI AIRTEL.
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  4. 11-20-2011, 08:09 PM #4
    Samrat.Paul
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    Angry

    My Airtel number is 9880376572.

    My prepaid Tariff has got changed wef. 20th Nov'11 without any prior intimation or information..!! How come Airtel be so irresponsible..??
    Please revert my number to old tariff ASAP.

    Thanks,
    Samrat
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  5. 11-21-2011, 03:33 PM #5
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    Airtel_Presence
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    Dear Customer,


    (sms limit still 100 in punjab)

    This is to inform you that your concern on 20 Nov 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  6. 11-21-2011, 03:34 PM #6
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    Dear Samrat,

    This is to inform you that your concern listed on 20 Nov 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  7. 11-21-2011, 09:10 PM #7
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    Dear Customer (ameenhp),

    This is to inform you that your concern listed 16 Nov. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  8. 11-25-2011, 09:14 PM #8
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    Dear Samrat,

    This is to inform that your concern listed on 20 Nov. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  9. 11-29-2011, 11:59 AM #9
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    Dear Customer (ameenhp),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  10. 12-06-2011, 06:05 PM #10
    Samrat.Paul
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    Thumbs down

    It is more than 10days now and I am yet to get any update...!!!
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  11. 12-09-2011, 11:25 AM #11
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    Dear Samrat,

    We would like to inform you that your concern listed 20 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  12. 04-07-2012, 01:59 PM #12
    Mehak Jain
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    Respected sir,

    Today a certain amount was deducted from my account balance and when i called customer care and discussed about it then they provide me no answer and gave no response. It was a fake reduction and after that they disconnect my each and every call.
    i request you to seek into my problem and give a fruitfull feedback

    your sincearlly
    MEHAK JAIN
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  13. 04-07-2012, 02:17 PM #13
    Mehak Jain
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    Default compaint about reduction in account balance

    Respected sir,

    Today a certain amount was deducted from my account balance of number 9816859699 and when i called customer care and discussed about it then they provide me no answer and gave no response. It was a fake reduction and after that they disconnect my each and every call.
    i request you to seek into my problem and give a fruitfull feedback

    your sincearlly
    MEHAK JAIN
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  14. 04-10-2012, 08:08 AM #14
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    Dear Mehak Jain,

    This is to inform you that your concern listed on 07 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  15. 04-12-2012, 10:39 PM #15
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    Dear Mehak Jain,

    We would like to inform you that your concern listed 07 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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