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Airtel Playing Cheap Tactics to Retain Customer

This is a discussion on Airtel Playing Cheap Tactics to Retain Customer within the Mobile Services forums, part of the Mobile category; I am trying to port a Airtel Number from past one month and airtel has been playing cheap tactics to ...

  1. 11-10-2011, 02:08 PM #1
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    Default Airtel Playing Cheap Tactics to Retain Customer



    I am trying to port a Airtel Number from past one month and airtel has been playing cheap tactics to retain the number.I never excepted such things from such a big company.

    When I applied for porting,airtel rejected it saying Contractual Obligation and then they changed my validity of prepaid card to 2037 from 2012 forcefully without my permission to retain me.

    How can a telecom company change the plan of its customer without the permission of the customer?

    Afterwards I went to the Airtel gallery and after wasting my time,the guy over there sent a email to this senior asking to allow my number to be ported.The guy himself said at the gallery that Airtel does such cheap things to retain customer.

    I ll be resubmitting my porting request.I hope Airtel(Failtel) does not play foul tricks again.

    Number to be ported:9892267104

    Regards.
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  2. 11-11-2011, 04:32 PM #2
    Airtel_Presence
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    Dear Customer,

    This is to inform you that your concern listed on 6 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 11-11-2011, 04:43 PM #3
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    Dear Customer (9892267104),

    Kindly read the above date as 10th Nov. 2011 in place of 6th Nov. 2011. This was due to the human error. We regret for the inconvenience. However, the concern highlighted by you has been duly addressed and resolved.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 11-15-2011, 06:30 PM #4
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    Dear Customer (9892267104),

    This is to inform that your concern listed on 10 Nov. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 11-29-2011, 11:34 AM #5
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    Dear Customer (9892267104),

    We would like to inform you that your concern listed 10 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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