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airtel harasses consumers

This is a discussion on airtel harasses consumers within the Mobile Services forums, part of the Mobile category; i purchased a airtel number some three months back. i am a blackberry user so i activated my BIS399 plan, ...

  1. 11-09-2011, 01:24 PM #1
    gupta.sanchit
    gupta.sanchit is offline Junior Member
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    Angry airtel harasses consumers

    i purchased a airtel number some three months back. i am a blackberry user so i activated my BIS399 plan, had my free msg plan activated, there was talktime of around 100 in my number. i used the number last night. when i woke up this morning, my phone showed, SIM registration failed. i called them up at 121 and the person i spoke to said that your number has been closed down due to unknown reasons and i cant see the details so you have to go to the airtel showroom.i went there and after making me wait for more then 1 hour they tell me that this number hasnt been used for a long time and has been permanently shut down. i told them that i used it yesterday night only. then they tell me that the number has been registered on the name of some lady i havent even heard of in my entire life. i provided copy of my driver licence, my photograph. when i got the verification call, i gave him all my details. how the hell did the number got registered on some lady's name, only god knows. they refused to refund my BIS and talktime. told me that it would take atleast a week to restart the number. i wanna file a case in the consumer court against airtel for consumer harassment.
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  2. 11-11-2011, 03:41 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Sanchit Gupta,

    This is to inform you that your concern listed on 09 Nov. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 11-21-2011, 04:56 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Sanchit Gupta,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
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