This is with regard to the GPRS billing discrepancy of mobile no 8754464917.

I have raised a concern regarding the problem in the month of July now this is end of October till now there is no solution for my concern.

I have even taken my concern to the Nodal Officer, who does not have any knowledge in understanding the customer concerns and he is not even able to understand what the customer care executives have understood, I don’t know why these type of people are appointed at such higher positions.

Coming to the problem, I have few questions.

If a user requests some service to AIRTEL and if he is not getting any sort of response from the concerned department , what it means? And what should the customer has to understand? Will the customer be aware of what happened actually?

I have requested for GPRS activation(Rs. 98/- pack) in my mobile during the month of June and it is activated successfully and I even had paid the bill for the month of JUNE .

in the month of JULY (18th July 2011) I have sent a message 3G to 121(which I came to know only during my billing has been done for month of JULY) and I have not received any response from your side regarding my message(which is confirmed by customer care executive recently that no message has been sent because of some technical problem) , but the end of the month when bill is generated I have asked to pay more than Rs.18,000/- for using 3G services .
but 3G had never been activated in my mobile according to my knowledge and I have never received any message that 3G has been activated. I am not aware of the Billing done.

So I have raised the same concern, to my surprise I got a response from the customer care stating that on 168h of July 3G has been automatically activated without informing me and they also said that they have sent an SMS on 16th of July that my 3G usage has crossed the free limit, which is very funny that the bill shows I have used the GPRS(98/-) service till 18th of July and I have been told 3G has been activated in my mobile on 18th July.

When I have raised the question how is it possible? Everyone is telling we will get back to you …..but no one with solution.

The funniest part of the whole 3 month interactions is the Nodal officer who is keep on enchanting “your charges are valid” , all charges are valid I understand but if there is a mistake in system how come charges are valid?

Even my outgoing is disconnected , which is not fair in treating the customer with the problem is from your side and it is completely your system problem.


Please understand my problem and provide me a solution. I’m not expecting any waiver, only I expect is charge according to my 98/- pack without 3G or pro database and I’m ready to pay the bill for month of July I already paid for the month of August, since the charges are valid, after this my outgoing is disconnected.