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Airtel charging thousands for my internet usage which was under FREE usage duration

This is a discussion on Airtel charging thousands for my internet usage which was under FREE usage duration within the Mobile Services forums, part of the Mobile category; Since i activated 2 months of FREE internet usage for new NOKIA N8 3G from Airtel Mobile, i used internet ...

  1. 10-16-2011, 11:24 PM #1
    sks.share
    sks.share is offline Junior Member
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    Default Airtel charging thousands for my internet usage which was under FREE usage duration

    Since i activated 2 months of FREE internet usage for new NOKIA N8 3G from Airtel Mobile, i used internet until i received SMS notification from Airtel that my offer expired. As per the SMS notification, the expiry was on 14th Sep 2011 5:18 PM. However, in the bill, only until 12th Sep 2011 is being considered FREE and the rest of the usages are being billed. Due to this the bill amount is being offset by THOUSANDS.

    I've already presented the SMS messages proof in screenshot, video, Text attachment and PDF attachments to Nodal Officers and Appellate team members. I've contacted customer care several times and physically presented myself with SMS proof at Airtel Santhome office, Chennai. Still, the case is being shifted from one support executive to another and the billing section keeps calling me for payment, which was supposed to be FREE. As per the support, the actual expiry was on 12th Sep 2011 while i received SMS mentioning that it's on 14th Sep 2011.

    Below are the detaisl of the SMS messages that i received:
    SMS Received on 12-09-2011 at 6:25PM
    From: AD-Service
    Message: Your airtel Free Data offer will be deactivated in 3 days. To enjoy upto 2GB internet surfing at Rs.98 for 30 days, SMS "INTERNET" TO 121. Post 2GB, surf@10ps/10kb.




    SMS Received on 14-09-2011 at 5:18PM
    From: AD-Service
    Message: airtel Free Data Offer has been deactivated. Data usage will be charged @30paise/20kb. To activate 2GB plan, SMS "INTERNET" to 121.

    As a customer, i don't wish to be held responsible for false/wrong SMS notifications from Airtel. Please resolve my billing problem, by treating the internet usage until 14th Sep 2011 5:18 PM as FREE.
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  2. 10-19-2011, 02:16 PM #2
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (sks.share),

    This is to inform you that your concern listed on 16 Oct 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 10-20-2011, 02:41 PM #3
    sks.share
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    Thank you for the response.

    As of now, I've been contacted by an Airtel customer service executive (on 18th Oct)and was told to wait until Monday, next week (24th Oct). This is being done so that the issue can be checked with the back-end/tech team. I will come back with an update as soon as i receive it.
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  4. 11-02-2011, 01:35 PM #4
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    Airtel_Presence
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    Dear Customer (sks.share),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  5. 11-02-2011, 01:35 PM #5
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    Airtel_Presence
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    Dear Customer (sks.share),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  6. 12-09-2011, 01:29 PM #6
    sks.share
    sks.share is offline Junior Member
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    Default Resolved!

    Yes, the problem has been resolved!

    Even though i discussed with multiple appellate members, one of them was willing enough to understand the real problem and took appropriate action, that put an end to a month of misery.

    Thank you being for there to solve this problem. Appreciate it!

    [Sorry for delay in responding due to some health issues]
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