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Airtel not responding to Complain given for activation of Blackberry services

This is a discussion on Airtel not responding to Complain given for activation of Blackberry services within the Mobile Services forums, part of the Mobile category; I have tried calling again and again to Airtel BB department to get my blackberry activated everytime it is said ...

  1. 10-03-2011, 12:39 PM #1
    taharaj
    taharaj is offline Junior Member
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    Unhappy Airtel not responding to Complain given for activation of Blackberry services

    I have tried calling again and again to Airtel BB department to get my blackberry activated everytime it is said it will take 4hours to get activate.
    My balance has been deducted and still services not active. 4days have passed and i am still trying.

    Moreover my calling to the BB service department has been barred and the reasons are unknown.

    Please help me regarding whom to complaint and contact.
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  2. 11-02-2011, 01:22 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (taharaj),

    This is to inform you that your concern listed on 3 Oct. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 11-21-2011, 03:38 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (taharaj),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
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