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Complain Against Airtel Serive. Unwanted VAS (Value Added Service) Activated

This is a discussion on Complain Against Airtel Serive. Unwanted VAS (Value Added Service) Activated within the Mobile Services forums, part of the Mobile category; I Self Rajesh, Living in surat city. I own airtel mobile for near about 5 Years. Now for past 5 ...

  1. 09-28-2011, 02:39 PM #1
    jharaj2000
    jharaj2000 is offline Junior Member
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    Post Complain Against Airtel Serive. Unwanted VAS (Value Added Service) Activated

    I Self Rajesh, Living in surat city. I own airtel mobile for near about 5 Years. Now for past 5 months airtel is trying to force some value added service(VAS) at my mobile no. I again and again complain in customer care and stopped that respective VAS. But again after 1 month (or even some times "days") another service (with another name) started to be apear in VAS(With out my authorization!). I Had lost near about 200 Rs during this process. I want to ask airtel persons, "Are you people so cheap to earn money like this ?...Why? "
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  2. 10-01-2011, 02:01 AM #2
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (jharaj2000),

    This is to inform you that your concern listed on 28 Sep. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 10-05-2011, 02:31 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (jharaj2000),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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