Originally Posted by Unregistered

Respected Sir/Madam,

One of the vodafone executive named Mr Shashikant made a false commitment for a new connection that i took on 29th Sept. 2009.
He had told me that i can make usage of 500rs/month and for that i won't receive any bill but on 12th October i received my bill and now my services are barred.

i tried to call the concerned person but he is not atending my call.
i tried to call from other no. as well but then he disconnects.

Kindly look forward to this complain.

I took a new connection from :
Mr Shashikant
Live Wire call centre Services Pvt. Ltd.
H-1, C-Block,Community Centre,Naraina Vihar
new delhi-110028
ph. :45036800

S. No. LW/ 58675
Sim no. : 60008750346
caf. no 81050861

My contact:
Insha Javed
N-70/203
BAtla House
(okhla)
new delhi-25

Hi Insha,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by him

vodafone customer services suckssssssssssss............!!!!!!!!!!!!!!
they always charge me for those services which are not availed by me
and the query of mine are always tackled in very yugly manner
even the executives are moreover block my access to vodafone customer service care executive centre access..
what sholud i do , plz help.....

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

Behaviour to customer is very bad at VODAFONE SERVICE CENTRE

Address:

VODAFONE Service Centre,
Janpath, Near Sirya Talkies
Bhubaneswar

Kindly solve this problem

Yours faithfully

Kumar Satish Mohapatra

Hi Kumar Satish,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

(1.) From strat when i got this nomber your excutive/ customer care people/mobile alert/ customer manual/ welcome kit, no one and nowhere was mentioned about black days, i have got 100 calls from customer care no one had tole me about this , so why i should pay this amount
i have been charged on 16th and 17th Oct for all SMS and calls
Vodafone custome care says these are black days so diwali on 17th why i been charged on 16th
kindly reverse these charges and send me the proper list of black days

(2.) every mid of month i start getting calls and even my calls being intrupted that mine calls charged has reached my limit. If as per my plan i have 1000 locals calls ,1000 SMS and 700 minute STD voda to voda free
in mid of month when i used almost 800 - 900 minute why im being harraed by customer care people and automated message during the calls, hence my limit still remain as per plan, due to this i have been forced to do advanced payemnt from last 2 months to continue my nomber ,
solve this problem or increase my credit limi

I had made complain about this and got the reference no
1. SR-5116336
2. SR-2127446610

Hi,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hello Sir / Madam

This seems to be a Big story but take this as a serious matter, after reading you might understand my Plight if this all happens to educated (common) people what'll happen to those who can't voice their complaints. My name is Kallappa Vijapurkar, my no. is +91-9923852566, & I am using vodafone for nearly 3 years and have activated the FF & Buddy Plan on my Number since that time. After the arriving of new scheme of 1 paise/sec. I had called 111 Customer Care Executive (CCE) may be in the month of Nov or Dec. & inquired about the new scheme, that if I activate 1paise/sec plan on my number, will the FF plan get deactivated(or not) & the CCE given information that no your FF plan will not not deactivated, you can use both the plans on the same number. I confirmed again with another CCE he given me the same information, I also asked my retailer Mr. Naveen, who called up their customer care & the information was same that we can use both plans. So, I recharged my number with Rs. 29/- (which activates 1paise/sec.) on 12th jan 2010 at around 1.00am & in the morning when I called my FF Plan numbers it is charging me as per the new scheme i.e. 1paise/sec. However the rental of my FF plan is deducting till date ie 19th jan, but I am not getting the benefit of my FF Plan.
In the morning when I called up CCE at 7.00am regarding this, a girl talked to me said this is because you have recharged with Rs. 29/- and FF Plan has been closed by vodafone 4 months back and when I replied that this information is given by your CCE, she pretends that “NO” this type of information is not given by us, again when I asked she kept me on hold sometime and told that both the schemes are running on your mobile wait it will take some time.
Again I called up CCE at 11.00am & registered a complaint (no. 975650534) about this he told me that you will get a resolution by 15th jan, & on 13th jan I got call from this no. 02041049900 Mr. Arun, he told me the same thing that this is because you have recharged with Rs. 29/- & the scheme has been closed. blah blah.... I told him that this information is given by you people, he told me to recharge with Rs. 26/- you will get your FF plan back, however Rs 26/- recharge is for SMS pack, on the same day I had called CCE for 4 times and again & again I am repeating the same story (Mr. Niranjan, Mr. Mukesh, Mr. Yogesh, Ms Pranali) someone argued with me you go to Vodafone Store and find out, we cant do anything, it is a system error etc. i fed up & requested to transfer my call to senior, he did it to Mr. Hemant Supervisor but after some conversation the call disconnected & too, I had called that from my friends mobile because my no. has been blocked by CC for 15 days to 111 on the same day. I called up again the call transferred to senior Mr. Ganesh, I repeated the same story he agreed & committed to solve my problem by 15th jan, on same complaint no. ie 975650534 (no need to register another complaint) and you will receive a call from our team.
I called up CCE on 15th jan at 4.00 pm and inquired about my status of complaint he replied the mostly these types of calls are coming at around 7.00 to 8.00 pm, but no call from CC till 8.00 pm I called up again CCE after 8.00pm & requested to transfer my call to senior after repeating the same story to new fellow he kept me on hold for 21 minutes and call has been disconnected, I called up again repeated the same story 2nd fellow is asking me the name of the 1st fellow & talked very rudely to me, he kept holding line for 10 to 15 min.& disconnected, I tried again & finally the call has been transferred to Senior Mr Rohit supervisor, he also committed to solve the problem, he told me to recharge with Bonus card of Rs. 59/- (V2V 30paise, other mobile 50paise and STD 1rupee) to get your FF Plan Back & also agreed that co. will refund your money if you didnt get your FF plan back, so I recharged with Rs. 59/- on 16th jan at 11.30. am but but it is also of no use & the new scheme got activated on my mobile by deactivating the 1paise/sec. scheme.( No name of FF Plan)
On 17th jan I talked to Mr Anand Deshmukh senior supervisor and complained about my previous experiences he said sorry you will not face these type of problem again, he also committed that I will go through all your earlier conversations and try to find out who are the culprits. He also promised me he will solve my problem within 24 hrs and given a new complain no 967379250. I called up CCE on 18th jan after completion of 24 hrs Ms. Ashwini (CCE) that your complaint has been registered & time period for that is 20th jan 2010.
I dont know why CCE are misguiding the customers & also not ready to agree their mistake, making fool of us by increasing time by 24hrs , 48hrs etc. & telling us to recharge this voucher and that. Seniors are also making commitments to solve the problem but taking no initiative.
I am facing these problem for nearly 7 days but everyday a new CCE and new senior is on line making commitments to solve the problem but no response from them. So, request you to look into this matter to get me back my FF & Buddy Plan on my no., refund the money which I have spend on recharging the vouchers on the wrong information given by the CCE & seniors, & also the extra charges charged for calling & messaging my FF & Buddy nos from 12th jan 2010.

Thanks & Regards

Vijapurkar
Bandirwada, vithalapur
sanquelim - Goa
403505
Email: vjmahant@gmail.com

Originally Posted by Unregistered

Hello Sir / Madam

This seems to be a Big story but take this as a serious matter, after reading you might understand my Plight if this all happens to educated (common) people what'll happen to those who can't voice their complaints. My name is Kallappa Vijapurkar, my no. is +91-9923852566, & I am using vodafone for nearly 3 years and have activated the FF & Buddy Plan on my Number since that time. After the arriving of new scheme of 1 paise/sec. I had called 111 Customer Care Executive (CCE) may be in the month of Nov or Dec. & inquired about the new scheme, that if I activate 1paise/sec plan on my number, will the FF plan get deactivated(or not) & the CCE given information that no your FF plan will not not deactivated, you can use both the plans on the same number. I confirmed again with another CCE he given me the same information, I also asked my retailer Mr. Naveen, who called up their customer care & the information was same that we can use both plans. So, I recharged my number with Rs. 29/- (which activates 1paise/sec.) on 12th jan 2010 at around 1.00am & in the morning when I called my FF Plan numbers it is charging me as per the new scheme i.e. 1paise/sec. However the rental of my FF plan is deducting till date ie 19th jan, but I am not getting the benefit of my FF Plan.
In the morning when I called up CCE at 7.00am regarding this, a girl talked to me said this is because you have recharged with Rs. 29/- and FF Plan has been closed by vodafone 4 months back and when I replied that this information is given by your CCE, she pretends that “NO” this type of information is not given by us, again when I asked she kept me on hold sometime and told that both the schemes are running on your mobile wait it will take some time.
Again I called up CCE at 11.00am & registered a complaint (no. 975650534) about this he told me that you will get a resolution by 15th jan, & on 13th jan I got call from this no. 02041049900 Mr. Arun, he told me the same thing that this is because you have recharged with Rs. 29/- & the scheme has been closed. blah blah.... I told him that this information is given by you people, he told me to recharge with Rs. 26/- you will get your FF plan back, however Rs 26/- recharge is for SMS pack, on the same day I had called CCE for 4 times and again & again I am repeating the same story (Mr. Niranjan, Mr. Mukesh, Mr. Yogesh, Ms Pranali) someone argued with me you go to Vodafone Store and find out, we cant do anything, it is a system error etc. i fed up & requested to transfer my call to senior, he did it to Mr. Hemant Supervisor but after some conversation the call disconnected & too, I had called that from my friends mobile because my no. has been blocked by CC for 15 days to 111 on the same day. I called up again the call transferred to senior Mr. Ganesh, I repeated the same story he agreed & committed to solve my problem by 15th jan, on same complaint no. ie 975650534 (no need to register another complaint) and you will receive a call from our team.
I called up CCE on 15th jan at 4.00 pm and inquired about my status of complaint he replied the mostly these types of calls are coming at around 7.00 to 8.00 pm, but no call from CC till 8.00 pm I called up again CCE after 8.00pm & requested to transfer my call to senior after repeating the same story to new fellow he kept me on hold for 21 minutes and call has been disconnected, I called up again repeated the same story 2nd fellow is asking me the name of the 1st fellow & talked very rudely to me, he kept holding line for 10 to 15 min.& disconnected, I tried again & finally the call has been transferred to Senior Mr Rohit supervisor, he also committed to solve the problem, he told me to recharge with Bonus card of Rs. 59/- (V2V 30paise, other mobile 50paise and STD 1rupee) to get your FF Plan Back & also agreed that co. will refund your money if you didnt get your FF plan back, so I recharged with Rs. 59/- on 16th jan at 11.30. am but but it is also of no use & the new scheme got activated on my mobile by deactivating the 1paise/sec. scheme.( No name of FF Plan)
On 17th jan I talked to Mr Anand Deshmukh senior supervisor and complained about my previous experiences he said sorry you will not face these type of problem again, he also committed that I will go through all your earlier conversations and try to find out who are the culprits. He also promised me he will solve my problem within 24 hrs and given a new complain no 967379250. I called up CCE on 18th jan after completion of 24 hrs Ms. Ashwini (CCE) that your complaint has been registered & time period for that is 20th jan 2010.
I dont know why CCE are misguiding the customers & also not ready to agree their mistake, making fool of us by increasing time by 24hrs , 48hrs etc. & telling us to recharge this voucher and that. Seniors are also making commitments to solve the problem but taking no initiative.
I am facing these problem for nearly 7 days but everyday a new CCE and new senior is on line making commitments to solve the problem but no response from them. So, request you to look into this matter to get me back my FF & Buddy Plan on my no., refund the money which I have spend on recharging the vouchers on the wrong information given by the CCE & seniors, & also the extra charges charged for calling & messaging my FF & Buddy nos from 12th jan 2010.

Thanks & Regards

Vijapurkar
Bandirwada, vithalapur
sanquelim - Goa
403505
Email: vjmahant@gmail.com

Your complaint is too big, please make it short. :@

Sir
Myself Vijapurkar, my no. is +91-9923852566, & I am using vodafone for nearly 3 years & have activated the FF & Buddy Plan on my No. since that time. After the arriving of new scheme of 1 paise/sec. I had called 111 Customer Care Executive (CCE) may be in the month of Nov or Dec. & inquired about the new scheme, that if I activate 1paise/sec plan on my number, will the FF plan get deactivated(or not) & the CCE given information that no your FF plan will not not deactivated, you can use both the plans on the same number. I confirmed again with another CCE he given me the same information, I also asked my retailer Mr. Naveen, who called up their customer care & the information was same that we can use both plans. So, I recharged my number with Rs. 29/- (which activates 1paise/sec.) on 12th jan 2010 at around 1.00am & in the morning when I called my FF Plan numbers it is charging me as per the new scheme i.e. 1paise/sec. However the rental of my FF plan is deducting till date ie 19th jan, but I am not getting the benefit of my FF Plan.
I have spoken to more than 8 executives and 3 seniors from 12th jan, but my problem is not solved & everytime the CCE & seniors misguiding me to recharge with different amount of vouchers (Rs. 12/-, Rs. 26/- & Rs. 59/- i have recharged Rs.59/- & activated new scheme again but that is also of no use to me) to get my FF plan back. on 17th jan, I talked to Mr Anand Deshmukh senior supervisor, complained about my previous experiences from 12th jan, he committed that he will go through all my earlier conversations & he also promised me that he will solve my problem within 24 hrs & given a new complain no 967379250. I called up CCE on 18th jan after completion of 24 hrs Ms. Ashwini (CCE) that your complaint has been registered & time period for that is 20th jan 2010. I dont know why CCE are misguiding the customers & also not ready to agree their mistake, making fool of us by increasing time by 24hrs, 48hrs etc. & telling us to recharge this voucher and that. Seniors are also making commitments to solve the problem but taking no initiative.
I am facing these problem for nearly 7 days but everyday a new CCE and new senior is on line making commitments to solve the problem but no response from them. So, request you to go through my conversations from 12th jan, look into this matter to get me back my FF & Buddy Plan on my no., refund the money which I have spend on recharging the vouchers on the wrong information given by the CCE & seniors, (Rs29/- & Rs59/-) & also the extra charges charged for calling & messaging my FF & Buddy nos from 12th jan 2010.

Thanks & Regards

Vijapurkar
Sanquelim - Goa

Hello All Consumer Court Members,

Always post your complaint with your full contact details.

Sir
Myself Vijapurkar, my no. is +91-9923852566, & I am using vodafone for nearly 3 years & have activated the FF & Buddy Plan on my No. since that time. After the arriving of new scheme of 1 paise/sec. I had called 111 Customer Care Executive (CCE) may be in the month of Nov or Dec. & inquired about the new scheme, that if I activate 1paise/sec plan on my number, will the FF plan get deactivated(or not) & the CCE given information that no your FF plan will not not deactivated, you can use both the plans on the same number. I confirmed again with another CCE he given me the same information, I also asked my retailer Mr. Naveen, who called up their customer care & the information was same that we can use both plans. So, I recharged my number with Rs. 29/- (which activates 1paise/sec.) on 12th jan 2010 at around 1.00am & in the morning when I called my FF Plan numbers it is charging me as per the new scheme i.e. 1paise/sec. However the rental of my FF plan is deducting till date ie 19th jan, but I am not getting the benefit of my FF Plan.
I have spoken to more than 8 executives and 3 seniors from 12th jan, but my problem is not solved & everytime the CCE & seniors misguiding me to recharge with different amount of vouchers (Rs. 12/-, Rs. 26/- & Rs. 59/- i have recharged Rs.59/- & activated new scheme again but that is also of no use to me) to get my FF plan back. on 17th jan, I talked to Mr Anand Deshmukh senior supervisor, complained about my previous experiences from 12th jan, he committed that he will go through all my earlier conversations & he also promised me that he will solve my problem within 24 hrs & given a new complain no 967379250. I called up CCE on 18th jan after completion of 24 hrs Ms. Ashwini (CCE) that your complaint has been registered & time period for that is 20th jan 2010. I dont know why CCE are misguiding the customers & also not ready to agree their mistake, making fool of us by increasing time by 24hrs, 48hrs etc. & telling us to recharge this voucher and that. Seniors are also making commitments to solve the problem but taking no initiative.
I am facing these problem for nearly 7 days but everyday a new CCE and new senior is on line making commitments to solve the problem but no response from them. So, request you to go through my conversations from 12th jan, look into this matter to get me back my FF & Buddy Plan on my no., refund the money which I have spend on recharging the vouchers on the wrong information given by the CCE & seniors, (Rs29/- & Rs59/-) & also the extra charges charged for calling & messaging my FF & Buddy nos from 12th jan 2010.

Thanks & Regards

Kallappa Vijapurkar
bandirwada, vithalapur
Sanquelim - Goa- 403505
email: vjmahant@gmail.com
mob. no. +91-9923852566

I have contacted thrice to vodafone customer care service about a month ago to get the details to deactivate my current scheme and wanna switch to new plan...the replied that i have to get my balance -20 then only this service could be deactivated. but today my balance has to be -21 but they didn't .so i have callled them why didn't they get m balance reduced to -21 as i have to deactivate my scheme but they disconnect my call saing that the didn't getting what i m saying...finally they replied that current plan would be deactivated automatically when i switch to new plan.
.
I was unable to make any call during that month just because i have to change my plan and and now they have said that it would automatically deactivated when i switch to new plan. This was the totall fault of customer care executive. moreover they didn't even repling satisfactorily when i was complaining about the inconvenience

contact details is provided to you what should i do

Originally Posted by Sadhana Kale

Dear Sir/ Madam,

I want disconnect my vodafone no. 9920116129 as such there is no plan
in Postpaid for roaming and i dont want go for prepaid plan.due to this
reason i want disconnect the vodafone no. before starting the next
bill.(before 11/11/2009).

Kindly check & confirm.
Pls do reply as soon as possible.


Regards,
Sadhana Kale.
9920116129

Hi Sadhana,

With respect to number 9920116129, the vodafone connection has been disconnected as per your request. Do e-mail us at vodafonecare.mum@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Dear
sir/Madam

I hereby explaining the difficulty while using the Vodafone (9946441774) .Please consider the complaint and do the needful.


1 .While using Vodafone voice chat IC and chat with different person but I came to realized that their your own person appointed by you ,it vodafone I can through neccessary.

2.I repayed the full amount with full interest only on condition that the same number will be reactivate.After receiving the amount I got the information that the number has been deactivated ,and it is impossible to activate the same number.

3.When I intimated the above issues to your nodal officer Ms Jency ,she replied that issues could not be sorted due the de activation of sim card.After that I submitted the complaint through e mail I got the reply from Ms Jency that it will be activated at the earlist and requested me to contact the nearest Vodafone Store.

4. I didnot get any satisfactory reply from your Nodal officer Ms Jency for my query about Voice chat (I was cheated and have realised that your own female staff had been chatting me by waisting my time and money .The above all you have exploitted the customers innocence and trust with you and I came to know that you have appointed staffs for this pity game for voice chatting.While calling your vodafone number 111 ,tells that you are not engaged such a game.


Please consider the above and and query regarding this please get in touch in my e mail

Ratheesh
rathsowm@gmail.com

Dear
sir/Madam

I hereby explaining the difficulty while using the Vodafone .Please consider the complaint and do the needful.
my number is 9946441774

1 .While using Vodafone voice chat IC and chat with different person but I came to realized that their your own person appointed by you ,it vodafone I can through neccessary.

2.I repayed the full amount with full interest only on condition that the same number will be reactivate.After receiving the amount I got the information that the number has been deactivated ,and it is impossible to activate the same number.

3.When I intimated the above issues to your nodal officer Ms Jency ,she replied that issues could not be sorted due the de activation of sim card.After that I submitted the complaint through e mail I got the reply from Ms Jency that it will be activated at the earlist and requested me to contact the nearest Vodafone Store.

4. I didnot get any satisfactory reply from your Nodal officer Ms Jency for my query about Voice chat (I was cheated and have realised that your own female staff had been chatting me by waisting my time and money .The above all you have exploitted the customers innocence and trust with you and I came to know that you have appointed staffs for this pity game for voice chatting.While calling your vodafone number 111 ,tells that you are not engaged such a game.

my complaint number is 09946441774
this number is used in kerala circle



Please consider the above and and query regarding this please get in touch in my e mail

Ratheesh
rathsowm@gmail.com

I have submitted a request for changing name of my vodafone no. 9888470708 on 22.01.2010.But till date my phone is not activated.On contacting vodafone store on mall road,ludhiana(pb) they have refused to give any reply.

Kindly help.