vodafone customer services suckssssssssssss............!!!!!!!!!!!!!!
they always charge me for those services which are not availed by me
and the query of mine are always tackled in very yugly manner
even the executives are moreover block my access to vodafone customer service care executive centre access..
what sholud i do , plz help.....

Vodafon Complaint

hello i m atul agnihotri from amritsar. my vodafone mobile no is 8054142232..on 30 nov 2009 without giving me any notification they deducted my rs 30 from my balance and send me a sms that ur stock alerts are activated ..and my balance goes to balance ..i was out of my home ..i had to make some emergency calls..and i couldnt do that because balance was in negetive..i had face very much problems that day..vodafone customers cares are not listening my problems ..they had cutt off my line of customer care..i want to lodge complaint agains them to court..and also want my balance with all ecemptions which they had made to me..pls lodge complaint and return my balance..thanking u..

(1.) From strat when i got this nomber your excutive/ customer care people/mobile alert/ customer manual/ welcome kit, no one and nowhere was mentioned about black days, i have got 100 calls from customer care no one had tole me about this , so why i should pay this amount
i have been charged on 16th and 17th Oct for all SMS and calls
Vodafone custome care says these are black days so diwali on 17th why i been charged on 16th
kindly reverse these charges and send me the proper list of black days

(2.) every mid of month i start getting calls and even my calls being intrupted that mine calls charged has reached my limit. If as per my plan i have 1000 locals calls ,1000 SMS and 700 minute STD voda to voda free
in mid of month when i used almost 800 - 900 minute why im being harraed by customer care people and automated message during the calls, hence my limit still remain as per plan, due to this i have been forced to do advanced payemnt from last 2 months to continue my nomber ,
solve this problem or increase my credit limi

I had made complain about this and got the reference no
1. SR-5116336
2. SR-2127446610

Behaviour to customer is very bad at VODAFONE SERVICE CENTRE

Address:

VODAFONE Service Centre,
Janpath, Near Sirya Talkies
Bhubaneswar

Kindly solve this problem

Yours faithfully

Kumar Satish Mohapatra

my mobile no is 9888414975 and i want to use vodafone internet on my laptop but the coustmer care of vodafone are very rude and missbehaving to me and not even doing anything from last 3 weeks i have personally visited to the costmer care office near v mart jalandhar city they do not doing anything. Thats why i want to complate about this.

Kindly read the mails i've sent.......you might understand my Plight..... also remember i'm a journalist.... if this all happenes to me...... what'll happen to those who can't voice thier complaints


________________________________________
From: Davinder Pal Singh [mailto:davinderps@ptcnetwork.tv]
Sent: Friday, December 18, 2009 7:30 PM
To: 'nidhi.nodal@vodafone.com'
Cc: 'sanjays.delhi@vodafone.com'
Subject: Are you guys joking

After MY last mail someone from your nodal office spoke to me, got all details of payment I made at your Barnala (Punjab) collection centre without any help from you people
Payment was made on 12th December, till date your team of Uneducated jokers is calling n asking for money, fucking up my day, harassing and insulting me, AND NOW YOU GUYS HAVE THE BLOODY GUTS TO PUT A REMINDER ON MY PHONE THAT I SHOULD MAKE MY PAYMENT ON TIME TAAKI SEWA MEIN RUKAWAT NA AYE……….. WHAT DUMB SEWA ARE YOU OFFERING ANYWAYS
ARE YOU GUYS DEAF OR DUMB OR WHAT……………………………………..Payment ALREADY MADE on 12th DEC, receipt no BV2-3676 already given like 6 times to your telecallers

Payment collectors saying mail is coming as pending status Your team even asking me to go n visit the damn payment centre 400 kilometers away. Employ some educated people

OR GET BETTER COMPUTERS/servers/mail connections, HELL…………USE SOME OTHER COMPANY’S NET IF YOURS IS FUCKED BUT STOP HARASSING ME

GET YOUR STUPID DEPARTMENTS IN ORDER

THANKS BUT NO BLOODY THANKS
DAVINDER

________________________________________
From: Davinder Pal Singh [mailto:davinderps@ptcnetwork.tv]
Sent: Friday, December 11, 2009 2:50 PM
To: 'nidhi.nodal@vodafone.com'
Cc: 'sanjays.delhi@vodafone.com'
Subject: Tired & Irritated

Hi,
This’s Davinder Pal Singh, Phone No.-9999379079

Now Coming straight to point, I’ve been a user since last 3 years, rarely do I need to ask your care people for help but this one time when I ask for it…….. all the legends bout call centre people harassing customers come true.

I’m a Journalist with a news channel & too busy on news desk, People from some of your department called last month & Offered to get the bill payment collected through their executive. Now this month I’ve been mostly out of city & coming back On 9th I called you guys for bill collection because I’m going out for 4 days again, I was given assurance of acting within 48 hours, I was promised someone would come to get payment on Thudsday

Now two funny things happen on Thursday,
1. Noone comes but I get a call from some lady that executive can visit only on Friday, I agree & give them time fot 12:00 pm Friday
2. Same evening I get call from another lady asking WHY am not paying the bill, which means your two executives are not working on a shared information in the SAME company. I have to inform her of the change asked for by her own people


4. Now on given time there’s no-one to collect payment, after waiting for three hours……..
5. ………. I’ve been giving reminders to your people but no commitments
6. At this time when I’m writing the mail, I’ve been put on hold unnecessarily twice with no response
7. Or being told that they can come by tomorrow evening only

Now Kindly see the info in RED BOLD ITALICS UNDERLINED letters, I already gave them this info on 9th along with info that I’m too stuck to go to a Collection centre this month, Any delay in collecting & someone will ask for a late fine

I’M NOT GONNA PAY ANY FINE, I’LL RATHER CHANGE SERVICE

Kindly Revert on phone & mail as well, as I’d be rarely accessing the mail for 4 days

Thanks & Regards
Davinder
Producer & Anchor
PTC News

Originally Posted by Unregistered

sir/mam,
i m umesh(no. 9999902888) who has bought your postpaid connection on 1/12/09 from your vodafone outlet at ansal Plaza. Firstly the no. for which i registered had been alloted to some one else because of which i had lot of inconvenience. Now when i have taken another no. on 2/12/09, as they said it should have got activated within 4 hours but till now it hasn't got activated. i m sick and tired of this poor service provided by you. I had opted for your connection with a hope that i will have better services but you are proving me wrong. kindly look into yhe matter and do the needful.

regards
umesh

Hi Umesh,

We believe that you have been contacted by our Customer care team and hope that your concern regarding SIM activation has been addressed. Do e-mail us at vodafonecare.del@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

my mobile no is 9888414975 and i want to use vodafone internet on my laptop but the coustmer care of vodafone are very rude and missbehaving to me and not even doing anything from last 3 weeks i have personally visited to the costmer care office near v mart jalandhar city they do not doing anything. Thats why i want to complate about this.

Hi Sumit,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Vodafone mobile connect service has been clarified. Do e-mail us at vodafonecare.pun@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

Hello!!

This is Nancy,

I really want to discuss the matter with you guys.

My Number is 9899511401,Nancy Khandelwal..

I am using vodafone from previous 7 years.I want to tell you, your's vodafone excecutive working very badly and spoiling the name of vodafone.

My regarding is I had gave a request on 12 nov(starting) and till 19 nov is not get Processed.
My request is to stop my hard copy on my Billing address But I didnt get a kind Response from your executives.I want to use the name of your's executive.

I had spoken with, first person is Amit Goyal on 12 nov,and he given me this information that he already give the request for stop bill.As I know my bill generate date is 10 nov But it is also possible to stop my bill on 12 nov.Because I got this information also that the bill will get dispatch after 4 days.

But One by one your executive have given me wrong information.The name of the executives is First Amit goyal second om prakash..and you can check till 19 nov except Sameer.

Some matter informtion I get with Sameer.But Again I get a misguide from Rachna and Manoj.

and atlast I had a word with vikas (the team leader).

And I thing this type of misguide will not receive again from vodafone.

Thanks & Regards
Nancy

Hi Nancy,

We believe that you have been contacted by our Customer care team and hope that your concern regarding hard copy has been addressed. Do e-mail us at vodafonecare.del@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

Vodafon Complaint

hello i m atul agnihotri from amritsar. my vodafone mobile no is 8054142232..on 30 nov 2009 without giving me any notification they deducted my rs 30 from my balance and send me a sms that ur stock alerts are activated ..and my balance goes to balance ..i was out of my home ..i had to make some emergency calls..and i couldnt do that because balance was in negetive..i had face very much problems that day..vodafone customers cares are not listening my problems ..they had cutt off my line of customer care..i want to lodge complaint agains them to court..and also want my balance with all ecemptions which they had made to me..pls lodge complaint and return my balance..thanking u..

Hi Agnihotri,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Stock alert service has been addressed. Do e-mail us at vodafonecare.pun@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Unregistered

iam a student i bought a new sim card in 26/11/2009 but i cant make a call from it .my mobile number is 9645551992 . i call the custmr care on all days they told me the problem will solve tomarow itself this answer is continuing. but now my call to custmr care is not connected i want to complaint against their disinterest



by

saikiran k r
hemanivas

Hi Saikiran,

We believe that you have been contacted by our Customer care team and hope you are able to use our services now. Do e-mail us at vodafonecare.kol@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

I have been traumatized after applying for vadaphone postpaid.
Every time I go to the customer care for cancelling the request,
they activate it for one day and againg deactivate it.

Could you please help me to cancle the and return my refund.

connection number 9923056626.

hi
My Name is Priyamsh Madireddy,I am using a vodafone prepaid connection bearing no 9885903242.In Nov 2009 I have recharged my mobile with a topup of Rs 62 for the plan 50 paise per minute plan to be activated for 6 months.The call rates were again charged Rs 1 from 26th or 27th Dec 2009.I had placed a request by calling the customer care on 1st Jan 2010.I received an sms saying that my problem would be resolved by 6pm 4th Jan.but when the problem was not resolved i again called up the customer care and again received an sms saying it would be resolved by 6pm 5th Jan.but nothing has been done so far.I even gave them a call before posting this and asked them to connect the call to their superior.My call was put on hold and i had to wait till the call had to cut automatically due to their half an hour continuous call limit and i just ended up waiting.

My Details

M.Priyamsh Reddy,
Qrtr NO - I.S - 71,
Erramanzil Colony,
Hyderabad,
Andhra Pradesh - 500082.

Originally Posted by Unregistered

hi
My Name is Priyamsh Madireddy,I am using a vodafone prepaid connection bearing no 9885903242.In Nov 2009 I have recharged my mobile with a topup of Rs 62 for the plan 50 paise per minute plan to be activated for 6 months.The call rates were again charged Rs 1 from 26th or 27th Dec 2009.I had placed a request by calling the customer care on 1st Jan 2010.I received an sms saying that my problem would be resolved by 6pm 4th Jan.but when the problem was not resolved i again called up the customer care and again received an sms saying it would be resolved by 6pm 5th Jan.but nothing has been done so far.I even gave them a call before posting this and asked them to connect the call to their superior.My call was put on hold and i had to wait till the call had to cut automatically due to their half an hour continuous call limit and i just ended up waiting.

My Details

M.Priyamsh Reddy,
Qrtr NO - I.S - 71,
Erramanzil Colony,
Hyderabad,
Andhra Pradesh - 500082.

Hello,

If the customer care people are not able to solve the issue that you are facing then send a complaint at the below mentioned address, mention all the details in it like complaint nos. registered with the customer care, this will help you if you need to knock the consumer forum for any relief/ damages.

Manager Customer Service
Vodafone Essar South Limited,
6th Floor, Varun Towers II,Begumpet,
Hyderabad 500 016
Email: vodafonecare.ap@vodafone.com

Sir,
I have mailed the complaint to the Manager, Customer care on the e-mail address provided by you.Looking forward for a positive reply or action.
thanking you.
Regards
M.Priyamsh Reddy