Originally Posted by mr.ajitojha

Dear Sir,

I am a customer of your Reliance GSM Services.my name is mr.ajit kumar ojha,at/po: puruna balasore,dist: balasore my mobile no is 9861277403, dated:21-05-2011 when i checked my balance i had seen my balance was wrongly deducted by your company,when I had tell to ur customercare executive he reply me, you are active a voice sms pack. but it was wrong information, I was not active any voice sms pack, It was truely mistek by ur company, I confirmed from my friends about ur service,because they were facing same problem by your company and they are suggest me for changing ur service. I think it is a good dicision of me,I will change your service.because your service is very poor and very bad 3rd class service.

your kind co-operation in this regard shall be highly appreciated.

Thanking you

Ajit Kumar Ojha

Hi Ajit,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, you may also write to us at Reliance Mobile - Customer Care | Facebook.

Regards,

RCOMcare

I bought a new reliance gsm prepaid connection 10 days ago. i submitted all papers. Now i am unable to recieve any incoming calls.
Wondering what the problem is. ONly reliance numbers are able to call my number. Please let me know what i need to do to get this prob rectified.
Also i am unabe to recieve any text messages from any other network users except reilance users.
Seems to me that reliance is having a field day at keeping their customers on their toes regarding new connections.

Originally Posted by preetik123

I bought a new reliance gsm prepaid connection 10 days ago. i submitted all papers. Now i am unable to recieve any incoming calls.
Wondering what the problem is. ONly reliance numbers are able to call my number. Please let me know what i need to do to get this prob rectified.
Also i am unabe to recieve any text messages from any other network users except reilance users.
Seems to me that reliance is having a field day at keeping their customers on their toes regarding new connections.

Hi Preetik,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide uswith your phone number on which we can reach you.

Regards,

RCOMcare

Dear Sir,

my name is basha and i am a reliance mobile user since 1 years. this complaint of me.
The connection was with the lifetime validity provided to me with daily 500 sms pack.
but every month i vl be getting message to reneval ur sms pack with 39.then diz month i did not received a message from reliance that my sms pack has been completed and they have been deducted my balance.
i tried to complaint in reliance customer care but non of the executives responded to mycall. the above issue. from morning 7 i am trying to call customer care. i again called reliance customer care of these three no's tht is *333,198 and then they was no contact on the number they did not gave any respond. i called up the number but nobody is picking up.
i had recharged with 100RS yestaday i got 91 main balance nd 9.30 promo balance,from 2day morning they r charging 1paise fr sms. i am very disappointed from the above issue.
kindly help me.my mobile no is 8099172048
thank u

sir, i am a customer of reliance GSM prepaid sim . today Rs. 20/- has been deducted from my account for no reason. this type of incidence also happen in past. i am very upset and mentally harassed by these type of activity caused by the service provider. i want my money back as soon as possible. please take appropriate action .
my name is ASHISH JAIN
cell no. 07828199224

Originally Posted by bashaprince2008

Dear Sir,

my name is basha and i am a reliance mobile user since 1 years. this complaint of me.
The connection was with the lifetime validity provided to me with daily 500 sms pack.
but every month i vl be getting message to reneval ur sms pack with 39.then diz month i did not received a message from reliance that my sms pack has been completed and they have been deducted my balance.
i tried to complaint in reliance customer care but non of the executives responded to mycall. the above issue. from morning 7 i am trying to call customer care. i again called reliance customer care of these three no's tht is *333,198 and then they was no contact on the number they did not gave any respond. i called up the number but nobody is picking up.
i had recharged with 100RS yestaday i got 91 main balance nd 9.30 promo balance,from 2day morning they r charging 1paise fr sms. i am very disappointed from the above issue.
kindly help me.my mobile no is 8099172048
thank u

Hi Basha,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Originally Posted by jain.ashish113

sir, i am a customer of reliance GSM prepaid sim . today Rs. 20/- has been deducted from my account for no reason. this type of incidence also happen in past. i am very upset and mentally harassed by these type of activity caused by the service provider. i want my money back as soon as possible. please take appropriate action .
my name is ASHISH JAIN
cell no. 07828199224

Hi Ashish,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Originally Posted by jain.ashish113

sir, i am a customer of reliance GSM prepaid sim . today Rs. 20/- has been deducted from my account for no reason. this type of incidence also happen in past. i am very upset and mentally harassed by these type of activity caused by the service provider. i want my money back as soon as possible. please take appropriate action .
my name is ASHISH JAIN
cell no. 07828199224

Hi Ashish,

We hope we were able to assist you with your complaint to your satisfaction.

In future, you may write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Hello sir my name is M. Chandramouli I have Reliance GSM connection (Cell: +91-8099789309) in Andhra Pradesh, In the month of October I came to know that in my mobile amount is deducting for unnecessary activations with out my Notice. I have approached to customer care and they deactivated activation and refunded the amount, and this process is continuing repeatedly so in the month of October 21st I requested to activate Do Not Disturb (DND) service which is free of cost. After this activation also iam facing the same problem so for permanent solution I asked customer care persons to give proper information for this problem but they are not giving any satisfactory answers (solution). I request you to please see my out going calls to customer care for two dates ( Dated: 8-11-2011 and 9-11-2011), I have called around 11 times to customer care in those two days. I have asked the customer care persons to give a permanent solution for the above problem, instead of that they are asking me to call customer care for every time when I face such problems. I request you to please take this issue seriously and give me a solution for this problem. Please guide me what actions I need to take if the same problem repeats.

11-10-2011, 09:46 PM
MOULI AP

Complaint
Hello sir my name is M. Chandramouli I have Reliance GSM connection (Cell: +91-8099789309) in Andhra Pradesh, In the month of October I came to know that in my mobile amount is deducting for unnecessary activations with out my Notice. I have approached to customer care and they deactivated activation and refunded the amount, and this process is continuing repeatedly so in the month of October 21st I requested to activate Do Not Disturb (DND) service which is free of cost. After this activation also iam facing the same problem so for permanent solution I asked customer care persons to give proper information for this problem but they are not giving any satisfactory answers (solution). I request you to please see my out going calls to customer care for two dates ( Dated: 8-11-2011 and 9-11-2011), I have called around 11 times to customer care in those two days. I have asked the customer care persons to give a permanent solution for the above problem, instead of that they are asking me to call customer care for every time when I face such problems. I request you to please take this issue seriously and give me a solution for this problem. Please guide me what actions I need to take if the same problem repeats

Hi Chandramouli,

We apologize for the inconvenience caused to you. Your problem has been escalated and a quick resolution team is working on this. We shall come back to you shortly.

In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

#85 MOULI AP
Guest Complaint
Hello sir my name is M. Chandramouli I have Reliance GSM connection (Cell: +91-8099789309) in Andhra Pradesh, In the month of October I came to know that in my mobile amount is deducting for unnecessary activations with out my Notice. I have approached to customer care and they deactivated activation and refunded the amount, and this process is continuing repeatedly so in the month of October 21st I requested to activate Do Not Disturb (DND) service which is free of cost. After this activation also iam facing the same problem so for permanent solution I asked customer care persons to give proper information for this problem but they are not giving any satisfactory answers (solution). I request you to please see my out going calls to customer care for two dates ( Dated: 8-11-2011 and 9-11-2011), I have called around 11 times to customer care in those two days. I have asked the customer care persons to give a permanent solution for the above problem, instead of that they are asking me to call customer care for every time when I face such problems. I request you to please take this issue seriously and give me a solution for this problem. Please guide me what actions I need to take if the same problem repeats.
Like

Hi Chandramouli,

We hope we were able to assist you with your complaint to your satisfaction.

In future, you may write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Hello sir, this is chandramouli from andhrapradesh. My number is 8099789309, 11th of this month i have submitted complaint regarding amount deduction problem, with in two days i got a call from Mumbai telling that sorry for the inconvenience and problem wont be repeated again. But still iam facing problem. Yesterday to today with in span of 12hours two times ( each time RS.3/-) is deducted from my account and customer care person is saying that the two activations are done through R-World, but yet now i have never used R-World then how can the activations could be done. I am very irritated with the reliance gsm services and customer care persons response. Please give me a solution from this harassment... Please try to understand my problem...

11-15-2011, 05:19 PM #88
MOULI AP Guest
Angry Again complaint

Hello sir, this is chandramouli from andhrapradesh. My number is 8099789309, 11th of this month i have submitted complaint regarding amount deduction problem, with in two days i got a call from Mumbai telling that sorry for the inconvenience and problem wont be repeated again. But still iam facing problem. Yesterday to today with in span of 12hours two times ( each time RS.3/-) is deducted from my account and customer care person is saying that the two activations are done through R-World, but yet now i have never used R-World then how can the activations could be done. I am very irritated with the reliance gsm services and customer care persons response. Please give me a solution from this harassment... Please try to understand my problem...

Hi,

We tried to call you on your phone number but could not reach you as there was no response.

Regards,

RCOMcare

05-12-2011,
MOULI AP Guest
complaint

Hello sir, this is Pankaj Deka From Guwahati. My number is 9864039870, 12th of this month i have submitted complaint regarding my sim card does not work, and see the mobile insert sim, problem, with in two days i got a call from Guwahati Relince customer care but did not sloved the problem telling that sorry for the inconvenience and problem wont be repeated again. But still iam facing problem. Yesterday to today . I am very irritated with the reliance gsm services and customer care persons response. Please give me a solution from this harassment... Please try to understand my problem...
my mobile no - 9864039870
Sim No- 8991094250000988212