Additional spam received since morning is as follows. Please add this onto the list! I also still have no luck getting through to your so called "customer care".

(number) (subject) (date) (time)
LM-Wolga Wolga Real Estate 17/9 (12.36)
DM-JP-Aman Real estate Jaypee Aman 17/9 (12.39)

Hopefully some resolution to this would happen some time soon.

Dear Anjela,

This is to inform you that your concern listed on 17 Sep 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I have sent an email on the email id on your signoff. I am sure you understand why no sane person would want to put up their mobile number on an open forum when the complaint is about spam being sent to that number already.

Additional spam received since the last update:

BT-Goldmine 18/9 13.53 Real Estate
BT-Goldmine 18/9 13.53 (twice in succession) Real Estate
+917428119789 19/9 9.36 Sauna Slum belt

Dear Mr Barun Kumar Sharma,

I am not sure if you have read the original complaint filed by me before responding- reading your email, I am very doubtful. The case remains completely unresolved.

Please note, the subject of my complaint was that I had been put on hold on your complaint line for five days- including on CHARGED lines. Therefore, referring me back to the same line and to the same website is an insult to my intelligence and yours. Therefore, let me repeat what the complaint was in the first case:

1. My complaint is- There needs to be a PERMANENT solution to this flood, beyond addressing individual smses.
2. Your helpline does NOT actually WORK.
3. Your website reporting actually does NOT work.
4. This is the listing of the individual cases that were filed.

In the meantime, I am continuing to receive promotional sms- including from addresses about which I have filed complaints in the past. You are requesting me to file via the very same fundamentally messed up mediums- namely your nonfunctional chargeable helpline that only leads to an inflated phone bill for me and broken website. You are also STILL saying one has to reporting individual cases- which has been demonstrated not to work.

The case is therefore NOT resolved- please do not pretend otherwise.

Dear Anjela,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I have complaint againt airtel. I have been getting complaints from this "DM-ADVTAX". every 15 minutes making my work miserable i complaint to Airtel customer care they dont seems to do anything and the agent says they have logged complaint but so far no help. I am already registered under DND.

My mobile number is 9845049259

Dear Customer (kaleem78),

This is to inform you that your concern listed on 8 Dec 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I am getting messages every 15 mins from this "DM-ADVTAX" & "LM-ADVTAX" and its disturbing me like any thing. I am already registered under DND. Even i gone to local income tax office and enquired about it. They are saying that,it is not in their hands. All messages are coming from New Delhi office. I request you to look into this issues and stop the messages related to this. My Mobile No : 9490657535.

Regards
Siva Kumar J.

Dear Customer (kaleem78),

We would like to inform you that your concern listed 8 Dec. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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My mobile number 8527073708 is registered in DND for more than an year. But i keep getting advertising messages in my phone.

On 06th may i registered a complaint through sms to 121 and got acknowledgement that service request number will be send in 2 hours but no communication there after.

Today again i got a spam message from the following number. +91 9094655830

Airtel, please respond.

Vishnu

Namaste Vishnu,

This is to inform you that your concern listed on 11 May 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

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Namaste Vishnu,

This is to inform you that your concern listed 11 May 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Namaste Vishnu,

We would like to inform you that your concern listed 11 May 2013 has been resolved. Should you have any queries please contact Airtel customer service at airtelpresence@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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