This is a discussion on Airtel DND: DND not respected, put on hold for 5dys on CHARGEABLE complaint line within the Mobile Services forums, part of the Mobile category; I was registered under DND on my pre-paid mobile number after a direct complaint to TRAI, and the flood of ...
Junior Member
Airtel DND: DND not respected, put on hold for 5dys on CHARGEABLE complaint line I was registered under DND on my pre-paid mobile number after a direct complaint to TRAI, and the flood of SMS spam had been stopped to my mobile. However, it was removed from the DND registery when I moved from a pre-paid to a post paid number and the whole flood of numbers started again. I re-registered under DND in the fully blocked category with the number being W1048129258. I had called customer care to request that the calls be stopped and was told to file individual complaints for each SMS I got on a daily basis or register the same on your DND page on the website. Since then, for the last five days, I have been calling your customer care helpline DAILY (both 198 and the CHARGEABLE 121) only to be kept on hold and then disconnected. At the same time, the website page does not permit the registration of complaints to continue (prompting for the date of the complaint to be entered, when it already has been picked from the menu). In the meantime, I am still receiving a whole flood of junk SMS on a daily basis. After five days of trying- the latest list of SMSs received is given below.
1. My complaint is- There needs to be a PERMANENT solution to this flood, beyond addressing individual smses.
2. Your helpline does NOT actually WORK.
3. Your website reporting actually does NOT work.
4. This is the listing of the individual cases that were filed.
List of 5 days' worth of SMS
(number) (subject) (date) (time)
LM-PROPJUNC Ansal Real Estate. 16/9 (15.37)
+917428148148367 Natural Ayurvedic Juice at 15/9 (18.34)
LM-Hot Offr Reliance data card 15/9 (11.26)
LM-BULK SMS Offer to send bulk SMS nimbusitsolutions-dot-com 14/9 (20.02)
LM-909 Real Estate in Noida 14/9 (15.31)
BT-DGS Unitech furnished offices 14/9 (12.37)
DM-ADVTAX- our very own income tax department 14/9 (10.06)
LM-ADVTAX-our income tax department promoting filing advance tax 13/9 (19.38)
DM-Wolga Wolga Properties trying to persuade me to get an ATM machine of all things 13/9 (13.02)
DM-Flats Agni Property dealers (13/9) 11.28
DM-PCrepair PC repair (11/9) 11.38
+9312431243 Renting place for a party 11/9 (09.58)
DM-Hot Offr Reliance Data card 10/9 (20.36)
Copying this list down has taken a good 30 mins and including the several CHARGEABLE calls I have tried to make only to be put on hold, it feels like a means of earning even more money from customers without actually doing anything on the problems concerned.
Junior Member
Additional spam received since morning is as follows. Please add this onto the list! I also still have no luck getting through to your so called "customer care".
(number) (subject) (date) (time)
LM-Wolga Wolga Real Estate 17/9 (12.36)
DM-JP-Aman Real estate Jaypee Aman 17/9 (12.39)
Hopefully some resolution to this would happen some time soon.
Senior Member
Dear Anjela,
This is to inform you that your concern listed on 17 Sep 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Junior Member
I have sent an email on the email id on your signoff. I am sure you understand why no sane person would want to put up their mobile number on an open forum when the complaint is about spam being sent to that number already.
Additional spam received since the last update:
BT-Goldmine 18/9 13.53 Real Estate
BT-Goldmine 18/9 13.53 (twice in succession) Real Estate
+917428119789 19/9 9.36 Sauna Slum belt
Junior Member
Dear Mr Barun Kumar Sharma,
I am not sure if you have read the original complaint filed by me before responding- reading your email, I am very doubtful. The case remains completely unresolved.
Please note, the subject of my complaint was that I had been put on hold on your complaint line for five days- including on CHARGED lines. Therefore, referring me back to the same line and to the same website is an insult to my intelligence and yours. Therefore, let me repeat what the complaint was in the first case:
1. My complaint is- There needs to be a PERMANENT solution to this flood, beyond addressing individual smses.
2. Your helpline does NOT actually WORK.
3. Your website reporting actually does NOT work.
4. This is the listing of the individual cases that were filed.
In the meantime, I am continuing to receive promotional sms- including from addresses about which I have filed complaints in the past. You are requesting me to file via the very same fundamentally messed up mediums- namely your nonfunctional chargeable helpline that only leads to an inflated phone bill for me and broken website. You are also STILL saying one has to reporting individual cases- which has been demonstrated not to work.
The case is therefore NOT resolved- please do not pretend otherwise.
Senior Member
Dear Anjela,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Getting SMS from DM-ADVTAX every 15 minutes I have complaint againt airtel. I have been getting complaints from this "DM-ADVTAX". every 15 minutes making my work miserable i complaint to Airtel customer care they dont seems to do anything and the agent says they have logged complaint but so far no help. I am already registered under DND.
My mobile number is 9845049259
Senior Member
Dear Customer (kaleem78),
This is to inform you that your concern listed on 8 Dec 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Junior Member
I am getting messages every 15 mins from this "DM-ADVTAX" & "LM-ADVTAX" and its disturbing me like any thing. I am already registered under DND. Even i gone to local income tax office and enquired about it. They are saying that,it is not in their hands. All messages are coming from New Delhi office. I request you to look into this issues and stop the messages related to this. My Mobile No : 9490657535.
Regards
Siva Kumar J.
Senior Member
Dear Customer (kaleem78),
We would like to inform you that your concern listed 8 Dec. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Twitter
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