Hello Sir,

This is Ashish Rai, My mobile number is 9730592222. I am using Airtel corporate
connection, I have two major issues.

1) I am using this connection from last 11 months. And from last 11 month I am
continuously complaining about network issue facing at my residential address which
is given below. Number of times I talk with Customer care department, Network
department, Appellate officer and nodal officer. from last 11 months they are
always telling me same answer your complaint will be resolve in 1 week. But I am not
getting any solution fro any authority.Also I am seeing irresponsible attitude from
Airtel employees for providing service. I am losing 400 - 500 per month because of
network issue or connectivity problem. I tried call Nodal officer on 9987234865, but
on this number nobody is picking up my phone. Really this is very worst experience I
am facing form Airtel service.

2) I closed my second Airtel connection on 3rd March 2009, the number is
9096332221. Your customer care department told me they will refund amount within 40
days. But now it's 6 month completed. I am still haven't receive any refund amount
from Airtel. For this also I am continuously complaining to both customer care
department ,nodal officer and Appelate Authority. But there is no effect on your
customer care department , nodal officer or respective department. I am always
paying my bills on time you can check the record, than why this delay from Airtel
side for paying my refund amount. Why there is no due amount for paying late refund
to custome?.

Please now Suggest me What I needs to do ? please reply soon and let me know how
can I proceed to the consumer court for this issue.

My Residential Address where I am facing network issue

Ashish Kumar Rai

C o G P Rai (Dy E E)

Qtr 2 Type 1 MSEB Colony

Power House Lonikand Pune

PIN 412216