Dear Arpit Jain,

This is to inform you that your concern listed 6 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Arpit Jain,

This is to inform you that your concern listed 6 Sep. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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ive been activated with the plan of Unlimited Combo Plan with a rental of 999 on July 31st... Plan was described unlimited download capacity but ive been charged rs. 5722.. on Sept 2nd i get a bill of rs.7256 for Internet usage.. With Complain No. 3495530 complaint was lodged on 4th Sept and this was supposed to be resolved on 12 Sept before 12:38 pm ... On calling the customer care again by 1 pm asking about the resolution.. all wat i can hear them say is problem solved n i m informed fault is mine.... i ve recorded all the calls and conversations ive had with Airtel customer which clearly says i shouldnt have been charged for Internet when im in an so called "Unlimited Plan".. i will not be making the Payment for billings errors of Airtel until waveoff is done for the extra bill amount thats shows on my bill...... why do u have to cheat a commonman... y der is no assistance... y u guys are behind making money cheating ppl wid ur so called sales tactics... need solution....

Dear Madhuri,

This is to inform you that your concern listed 12 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Madhuri,

This is to inform that your concern listed on 12 Sep. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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HI,
I am raising this complain of behalf of Richa Sharma. She is using ur services from a long time. Now there is many times her balance dedected and internet is not working in her mobile. He is trying to connect with ur customer care number but they are not responding and disconnect her call. Please take a proper action so that he can use ur services.
Mob No- 9997671403

Dear Madhuri,

This is to inform you that your concern listed 12 Sep. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Madhuri,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Arpit Jain,

We would like to inform you that your concern listed 6 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear all Broadband Users,

All of you to inform you that if you want to get the broadband service then never ever try to get Airtel Broadband becoz I am using or was using a no.0120-4253863, I logged a complain on 7th Sep 2011 becoz my Internet connection is not working but they can't resolve the problem even it 16 days crossed today.The only thing they can do they can revise your complain no from 3676314 to 3873788 to 4356664 and if you dare to try to call their customer care no 121 or 198 then you are simply wasting your expensive time becoz they will communicate to you like you are wasting their time they can't resolve the problem but they can repeat your conversation what you have communicated earlier or that will be aggressively.Becoz I am facing this since 8th Sep11.

And this is not the end they will also charge you for this as your rental will continue even connection is working or not or customer has whatever problem due to this they even don't care.If the airtel have raised the bill then you have to pay.

The other solution is email to Nodal: that is also a very blunder mistake if you want to do this.
the overall mail from Manisha Tyagi from Nodal which I received on 19th Sep11, I am attaching below which is not resolved yet;

Dear Mr. Kumar,

Thank you for writing to airtel telemedia services and giving us an opportunity to assist you.

This is with reference to your email on 12/09/2011 to our nodal office regarding connection not working for your airtel landline number 01204253863.

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode. We value the relationship built with you and assure you that unfortunate incident will not come in the way of this association.

As per our telephonic conversation, we had already raised a complaint regarding reactivation with us with the reference number 3873788 and the same will be resolve at the earliest.

Our team is putting their best effort to resolve the issue and would be updating you on the status of your complaint within the stipulated time provided to you.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a very warm and fruitful association with you.
Assuring you the best of services.
Warm Regards
Manisha Tyagi


This information is only for the users who want to live in this internet era then never ever try to get AIRTEL BROADBAND becoz this will kick you to Harappa Era.

Even after all this Airtel least bothered about it

Regards,
Rakesh Kumar
8800616546

Do you have any answer regarding this problem becoz the problem is same as on date and still i ma getting monthly rental bills.

I am a very old customer of Airtel Mobile , using from last 7 years. I found the airtel customer care service of Mumbai is the worst service compare to other operator of Mumbai region.
Issue: - I want to change my post paid plan to pre paid plan, so I approach the nearest airtel gallery submitted the request with necessary documents and the applicable amount. They said that your prepaid service will be activated in 24 hrs max, Now it is 72 hrs and my service is not got started, even now days if you take new connection it will start in 4 hours max. Now when I tried to enquire this on 121/123 I was not able to reach them on entire Sunday OCT 23-2011 as there phone get disconnected when I select to talk customer care representatives(CCR).
I Got them in the next morning but all the CCR are unable to solve the query (they are not capable at to solve any problem ...is they are? ), they have no idea why my number is not get started. They suggest to call post paid department when I call to the post paid department they were also helpless and said call to pre paid or go to the gallery from where u have requested the change. Now I get flustered and I want to escalate the call to manager. CCR was not ready to transfer my call to the manage after several request when the call get transfer to the Manager, Manager gives the same replay that we are hopeless, Please contact to post paid department when I want escalation from here also he has given me a nodal manager number (9987234865).
God this No 9987234865 is charging 2/Min for waiting. I have lost till 80 INR RS but still unable to talk to the nodal Manager ( Now AIRTEL has found new idea to increase their balance sheet , and cheat the customer ).
Is this no 9987234865 giving Service? The ans is no, So why they are charging? God Knows or mr Bharti Mittal?
I am again going to call 9987234865 no may be this time I am lucky , and can speak to the great manager with 2/ MIN .
Hope my Problem get solved……………………..

Airtel :- Account No 109-100575418

I am satendra agrawal customer of airtel last 13 years, i have enquired about telephone connection four-five months back, and also i have activated/purchase a airtel lanline connection on that time, No. is 01204566767 through airtel authorised parter, but after that too airtel customer care/authorised co. representative continously calling me till date and till time at 1.52 P M on 27.10.2011, and among them one person name abhishek repeatedly calling me from no. 9990319996 regarding telephone brodband connection at my mobile 9810034369 atleast 30-35 times, already conveyed a massage that i have already purchased the connection.
they have a list who want a connection, but they do not updated the list and repeatedly calling to the person

this is redicules, i am very muche tired for this stiputed calls

s agarwal
9810034369

Dear Santosh,

This is to inform you that your concern listed on 24 Oct. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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my name is rakesh tiwari on 29/oct/2011 i called the airtel coustmer care for 5 times for solving my problem my problem that im facing with your services given to me on my blackberry smart phone.but there was no one to help me properly no 1 has responded me properly and when i said them to transfer the call to their call to their seniors they jst winded up my call. is this the way your company behaves with their coustmers.
i hope thet u people will reach me as soon as possiable.





Rakesh Tiwari,
9987326317,
mumbai,