Originally Posted by abhinav_033

My phone (9212392992) has now been disconnected. I marked a mail to the concerned authority, and in response they disconnect my phone completely.

Can someone please read this and do the needful.

Harassed customer
Abhinav Bhushan

Dear Mr. Abhinav Bhushan,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records your connection is in active status.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

Originally Posted by renjithpkr

Respected sir

I am Renjith, working with Thomson Reuters, Bangalore. I had taken a personal postpaid tataphoton connection (9243088154)
Since I got a wireless card from office, I requested to disconnect my personal one on 23rd of Sept 2011 after paying my 22nd Sept bill.
I was promised that the phone will be disconnected in 7 days and there will be no charge on my connection.
After one or two weeks i received a call from tataphoton customer care asking whether i really need to disconnect or do i want to keep it in safe custody.
They said again that there will be no charge during the time i keep it in safe custody. I kept asking whether there will be any charge on my connection. They promised there will be no charge. Then I asked them to keep it in safe custody. Then they cancelled my disconnection request and made that to a safecustody requeest.

But it was so irritating when i received a new bill after one month. And now the customer care people are calling me again and again to make the payment. They are saying they received the request on 6th of oct (where i gave the request on 23rd of sept) some amount had been discounted from the actual rental. But I dont understand why should i be charged when I have given the disconnection request on the day after the bill was generated.

Kindly look into this issue and provide me a solution. Just to let you know, I have anyway made the payment what they were asking. But i think Tataphoton people should know that it was unfair to ask money for nonusage. It would be better if they can refund that amount.

Thanks
Renjith

Dear Mr. Renjith,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that as per our records there is no error in bill, your connection is disconnected and no outstanding amount in your account.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

I have been using TATA Indicom for the past several years and I have been categorized as a 'Premium User'. I have been always prompt in making my payments. I have both Landline and Mobile (CDMA) connection (9282412744) of Tata Indicom.

Since the handset which was originally supplied by Tata Indicom when I got my Mobile connection, became too old and could not be used effectively, I wanted to buy a new CDMA handset. I went through Tata Indicom website to procure a suitable handset suiting my needs and interest. However, there were no handsets available for selection. Then, I visited some Tata Indicom outlets in around my locality and still I could not come across any worthy handsets, as they had stored only out fashioned basic models.

After keenly searching the Net for a good CDMA handset, I decided to buy Samsung Galaxy Pop CDMA handset. First I enquired at Tata Indicom outlet whether I will be able to get this handset model from their store. Since the reply was not encouraging and they could show me any latest model, I bought the said handset in open market.

After purchasing the new Samsung Galaxy Pop CDMA handset, I got in touch with TATA Indicom customer care (121) and requested them to activate Internet connection to my Mobile. They confirmed that the same will be activated. In the meanwhile, I was able to use the existing Tata Indicom CDMA Sim Card in the new handset and was able to make and receive calls and SMS. However, as I tried to access Internet in my new handset, a Notification flashed prompting me to upgrade my R-UIM to obtain data services. I called the handset vendor who directed me that I should get in touch the service provider. I duly got in touch with Customer Care (121) of Tata Indicom again and initially they were telling me to call a different Toll Free number. As I failed to get a proper response, I again called 121 and this time they told me to visit a Tata Indicom showroom to get the SIM upgraded. I duly got my SIM Card upgraded at their showroom. Still, I was not able to access Internet in my mobile.

Then, I called Customer Care (121) of Tata Indicom again and asked them to let me know whether I have to make any specific changes in "Settings" in my new handset. Without giving me any proper / direct reply for this, they simply told me that they are registering a complaint and that their concerned department person would call me. I got a call from Tata Indicom on 09/02/2012. As I narrated my situation, the representative spoke in such a way that they are not responsible for handset settings.

I understand that Tata Indicom offers Samsung Galaxy Pop CDMA handsets and as such, they must have been aware of the settings to be made. That is the reason behind my requesting them to reveal the settings. However, they simply direct to me visit their outlet. It is not out of place to mention here that the gentleman who attended to me when I went to get my SIM card upgraded tried various settings and still could not succeed in making Internet accessible in my mobile. He only suggested me to call 121 and request them to send the settings by SMS to enable me to carry out the changes in settings.

However, to my surprise and annoyance, whichever representative talks to me whenever I call 121, they are simply refusing to utter even a single word about setting.

What is the big point in having a Customer Care department, when you do not care about the convenience of a long time customer? On 09/02/2012 evening, I called 121 and specifically told that I want to talk to someone who is competent / efficient / knowledgeable about handset settings. Still they did not bring anyone with competence to my call. Is there not a single competent person to handle such issues in Tata Indicom? If Tata Indicom is particular and specific that their customers should obtain handsets only from them, then, they should have all models, including latest ones, available in all their showrooms and outlets. But, the showrooms I actually visited were looking deserted and there was not even a single latest model handsets available with them.

IN view of the above, I hereby call upon Tata Indicom to answer the following questions :

1) Why no one are responding to my emails whenever I write to customercare.tn@tatatel.co.in ?
2) Why Tata Indicom refuses to divulge the setting details for properly using the services in Mobile Phone?
3) When their own personnel placed in their own showroom could not change the necessary settings, why they are always asking me to visit their showroom?
4) Why tATA iNDICOM could not resolve such a small issue (just updating about the required settings)? If they can not satisfy a long time customer, are we to assume that they are not bothered about their customers?
5) Is it not the responsibility of Tata Indicom to help their customers in utilizing the opted services without any hindrance?
6) I have been going through a mental torture as I could not apply the required settings and use my new handset according to my requirement, simply because of the unhelpful attitude of Tata Indicom. How they are going to compensate?

Originally Posted by kavignarvaidha

I have been using TATA Indicom for the past several years and I have been categorized as a 'Premium User'. I have been always prompt in making my payments. I have both Landline and Mobile (CDMA) connection (9282412744) of Tata Indicom.

Since the handset which was originally supplied by Tata Indicom when I got my Mobile connection, became too old and could not be used effectively, I wanted to buy a new CDMA handset. I went through Tata Indicom website to procure a suitable handset suiting my needs and interest. However, there were no handsets available for selection. Then, I visited some Tata Indicom outlets in around my locality and still I could not come across any worthy handsets, as they had stored only out fashioned basic models.

After keenly searching the Net for a good CDMA handset, I decided to buy Samsung Galaxy Pop CDMA handset. First I enquired at Tata Indicom outlet whether I will be able to get this handset model from their store. Since the reply was not encouraging and they could show me any latest model, I bought the said handset in open market.

After purchasing the new Samsung Galaxy Pop CDMA handset, I got in touch with TATA Indicom customer care (121) and requested them to activate Internet connection to my Mobile. They confirmed that the same will be activated. In the meanwhile, I was able to use the existing Tata Indicom CDMA Sim Card in the new handset and was able to make and receive calls and SMS. However, as I tried to access Internet in my new handset, a Notification flashed prompting me to upgrade my R-UIM to obtain data services. I called the handset vendor who directed me that I should get in touch the service provider. I duly got in touch with Customer Care (121) of Tata Indicom again and initially they were telling me to call a different Toll Free number. As I failed to get a proper response, I again called 121 and this time they told me to visit a Tata Indicom showroom to get the SIM upgraded. I duly got my SIM Card upgraded at their showroom. Still, I was not able to access Internet in my mobile.

Then, I called Customer Care (121) of Tata Indicom again and asked them to let me know whether I have to make any specific changes in "Settings" in my new handset. Without giving me any proper / direct reply for this, they simply told me that they are registering a complaint and that their concerned department person would call me. I got a call from Tata Indicom on 09/02/2012. As I narrated my situation, the representative spoke in such a way that they are not responsible for handset settings.

I understand that Tata Indicom offers Samsung Galaxy Pop CDMA handsets and as such, they must have been aware of the settings to be made. That is the reason behind my requesting them to reveal the settings. However, they simply direct to me visit their outlet. It is not out of place to mention here that the gentleman who attended to me when I went to get my SIM card upgraded tried various settings and still could not succeed in making Internet accessible in my mobile. He only suggested me to call 121 and request them to send the settings by SMS to enable me to carry out the changes in settings.

However, to my surprise and annoyance, whichever representative talks to me whenever I call 121, they are simply refusing to utter even a single word about setting.

What is the big point in having a Customer Care department, when you do not care about the convenience of a long time customer? On 09/02/2012 evening, I called 121 and specifically told that I want to talk to someone who is competent / efficient / knowledgeable about handset settings. Still they did not bring anyone with competence to my call. Is there not a single competent person to handle such issues in Tata Indicom? If Tata Indicom is particular and specific that their customers should obtain handsets only from them, then, they should have all models, including latest ones, available in all their showrooms and outlets. But, the showrooms I actually visited were looking deserted and there was not even a single latest model handsets available with them.

IN view of the above, I hereby call upon Tata Indicom to answer the following questions :

1) Why no one are responding to my emails whenever I write to customercare.tn@tatatel.co.in ?
2) Why Tata Indicom refuses to divulge the setting details for properly using the services in Mobile Phone?
3) When their own personnel placed in their own showroom could not change the necessary settings, why they are always asking me to visit their showroom?
4) Why tATA iNDICOM could not resolve such a small issue (just updating about the required settings)? If they can not satisfy a long time customer, are we to assume that they are not bothered about their customers?
5) Is it not the responsibility of Tata Indicom to help their customers in utilizing the opted services without any hindrance?
6) I have been going through a mental torture as I could not apply the required settings and use my new handset according to my requirement, simply because of the unhelpful attitude of Tata Indicom. How they are going to compensate?

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records we found that there is no upgrade on your SIM card to avail the internet services, we request you to kindly visit to your nearest TVH out let in this regards.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

I upgraded my SIM at Tata Indicom showroom located in G N Chetty Road, T Nagar, Chennai 600 017 (Opp. Murugan Idly Shop) on making a Cash payment of Rs 50/= on 08/02/2012 evening. I checked the SIM Card and found Diamond logo indicating that the new SIM Card is of OMH type. I wonder how it is not reflecting in my records available with you. You are suggesting me to mail to customer.care@tatatel.co.in. I already understood that writing to Customer care is waste of time. I wrote to customercare.tn@tatatel.co.in On Tue, Feb 7, 2012 at 10:15 AM. Again I sent mail to listen@tatadocomo.com and customercare.tn@tatatel.co.in . I also logged into 'My Account' in Tata Indicom website and made online complaints. Still no proper solution is provided to me.

On Wed, Feb 8, 2012 at 11:34 PM. Right from 05/02/2012 (the day on which I purchased my new handset), I have been calling 121 on everyday basis (today [10/02/2012] I did not call as I got really fed up with the unhelpful responses I always receive). Still no one are giving me a proper response. Then, what is the big point in getting in touch with the so-called "customer CARE"?

I have been frantically searching on Net to find out solution and as such, I feel dejected and depressed over the failure on this small issue, which Tata Indicom / Docomo could not solve.

Originally Posted by kavignarvaidha

I upgraded my SIM at Tata Indicom showroom located in G N Chetty Road, T Nagar, Chennai 600 017 (Opp. Murugan Idly Shop) on making a Cash payment of Rs 50/= on 08/02/2012 evening. I checked the SIM Card and found Diamond logo indicating that the new SIM Card is of OMH type. I wonder how it is not reflecting in my records available with you. You are suggesting me to mail to customer.care@tatatel.co.in. I already understood that writing to Customer care is waste of time. I wrote to customercare.tn@tatatel.co.in On Tue, Feb 7, 2012 at 10:15 AM. Again I sent mail to listen@tatadocomo.com and customercare.tn@tatatel.co.in . I also logged into 'My Account' in Tata Indicom website and made online complaints. Still no proper solution is provided to me.

On Wed, Feb 8, 2012 at 11:34 PM. Right from 05/02/2012 (the day on which I purchased my new handset), I have been calling 121 on everyday basis (today [10/02/2012] I did not call as I got really fed up with the unhelpful responses I always receive). Still no one are giving me a proper response. Then, what is the big point in getting in touch with the so-called "customer CARE"?

I have been frantically searching on Net to find out solution and as such, I feel dejected and depressed over the failure on this small issue, which Tata Indicom / Docomo could not solve.

Dear Customer,

Greeting from Tata Docomo

We sincerely apologize for the inconvenience caused to you.


With reference to your complaint, we kindly request you to visit any of Tata Docomo – Customer care TVH/TVS/Outlet in this regard.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

I have visited atleast 5 Tata Indicom / Docomo outlets so far, including the ones located at West Mambalam, T Nagar (G N Chetty Road - Opp. Murugan Idli Shop) and near T Nagar Bus Stand. None of the personnel are having any knowledge regarding the solution for my problem. Then, I do not understand why I am repeatedly being asked to visit Tata Outlets???

Generally the replies from Tata side is monotone without going through the contents of my complaint / email / calls. I know that Samsung Galaxy Pop CDMA hadnset is being offered by Tata Indicom / Docomo itself. Then, they must have the settings required for such handsets. I am simply asking for an SMS explaining the proper settings. Is there not even a single person in Tata Indicom with knowledge / common sense and brain to do this small favour???

Hi kavignarvaidha,

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

Thanks to whomsoever is replying on behalf of Tata Docomo, to my chain of periodical and regular update about the pathetic service of Tata Docomo, surprisingly, I received an SMS from Tata Docomo on 20/02/2012 stating "Thank you for notifying the issue at 02/20/2012 11.57.49 hours. Your request will be resolved by 02/21/2012 11.57.44 and Ref. Number is 298265135. Tata Docomo". I am typing this on 22/02/2012 around 9.20 p.m. Ever since receiving the said SMS, no further follow-up action is done by Tata Docomo.

I am being forced to assume that Tata Indicom / Docomo is LEAST BOTHERED ABOUT CUSTOMER SERVICE / CUSTOMER SATISFACTION. Despite being a long time customer, making payments promptly without ever failing, Tata Docomo is not making any efforts in resolving my issue.

Since Tata Docomo is interested in resolving my issue, I am seriously thinking of opting for MNP to switch over to some other service provider. I know that Tata Docomo would be least bothered about my such thought. However, I am merely expressing my status of mind.

Unless I receive the required SMS detailing the proper settings to be made in Samsung Galaxy Pop CDMA handset to enjoy Internet facility, before 12.00 noon on 23/02/2012, Tata Docomo will lose me as a customer.

Originally Posted by kavignarvaidha

Thanks to whomsoever is replying on behalf of Tata Docomo, to my chain of periodical and regular update about the pathetic service of Tata Docomo, surprisingly, I received an SMS from Tata Docomo on 20/02/2012 stating "Thank you for notifying the issue at 02/20/2012 11.57.49 hours. Your request will be resolved by 02/21/2012 11.57.44 and Ref. Number is 298265135. Tata Docomo". I am typing this on 22/02/2012 around 9.20 p.m. Ever since receiving the said SMS, no further follow-up action is done by Tata Docomo.

I am being forced to assume that Tata Indicom / Docomo is LEAST BOTHERED ABOUT CUSTOMER SERVICE / CUSTOMER SATISFACTION. Despite being a long time customer, making payments promptly without ever failing, Tata Docomo is not making any efforts in resolving my issue.

Since Tata Docomo is interested in resolving my issue, I am seriously thinking of opting for MNP to switch over to some other service provider. I know that Tata Docomo would be least bothered about my such thought. However, I am merely expressing my status of mind.

Unless I receive the required SMS detailing the proper settings to be made in Samsung Galaxy Pop CDMA handset to enjoy Internet facility, before 12.00 noon on 23/02/2012, Tata Docomo will lose me as a customer.

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been forwarded to the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.