Originally Posted by baghawan

Hello,

I am very much disappointed with Docomo service. My contact number is 9036751065. I hope wirting this email to help fix my problem

My outgoing call facility was barred since last Saturday(8 Aug 09). I called customer care, they said
my address verification is negative. I resubmitted the documents(Driving License and EB bill) again on 11 Aug 09 but still outgoing is barred.
Retails shop told they have given the documents to DOCOMO. Everyday I am calling customer care they are simply
bluffing that documents are received outgoing will be activated in 4 hours. But still outgoing is barred.
I was usuing Airtel postpaid connection, after i took docomo i have cancelled that postpaid mobile connection.
I have 4 bank accounts, credit cards. statements are reaching me regularly. I am wondering how this address is negative.

Now I can not have any option to make outgoing calls. Customer care is helpless, always giving wrong information.
Even I have spoke to one of the manager there, no proper response.

I want to file a case against them.

Help me in this regard.

Thanks
Sathishkumar

Dear Sathish kumar,

We are extremely sorry for the inconvenience caused to you. We will resolve your problem as soon as possible. Please provide us your contact number and address to check the connectivity problem.

Thank you

I purchased TATA DO CO MO prepaid Sim last month in Chennai. I have submitted a photo copy of my passport and color photo graph and I have also filled up the form. Today, all of a suddent my out going has been barred.

I called up the customer care and they were not able to give a proper reason for the same!! The girl kept saying Sorry Mam, and also told me to check with the retailed or submit the docs again. I have never faced a problem like this with Airtel or Vodafone.

This really Sucks!

I'm going to make sure nobody I know purchases Tata Do Co Mo connection EVER!

Cheers,
Ramya

Hi,

My number is 8951557243. I have been trying to call the customer care number from the past 4 hours but the automated voice services only says that all the customer care representatives are busy attending other calls. Tata Docomo has to drastically do something about this. I was previously using Airtel services and till date have not faced a problem like this. Kindly help me out with this.

Thanks !

Sanjay