Dear Sir,

I purchased a new Airtel mobile SIM between 13th May 2011 to 15th May 2011 from a local shop at Raigarh (C.G.) bearing mobile No.8349415657 and SIM No.8991930111341996405. Against address proof and Photo Proof I submitted a photocopy of my Voter ID Card. My Personal Details are as below:

Subscriber's Name:
Pankaj Jagatramka

Subscriber's Father's Name:
Shri Braj Bhushan Jagatramka

Subscriber's Address:
487/2, Sethi Nagar
North Chakradhar Nagar
Raigarh (C.G.) 496-001

This mobile worked until 26th May 2011 and then I switched it off as I was out of India. On 11th July 2011 when I returned India and tried to switch on the mobile it continuously started showing "SIM Registration Failed". First of all I contacted the Local Dealer and he tried his best to contact the Local Airtel Officers. After delaying for 5 days and consoling that the service will be resumed they finally answered that this SIM has expired. Then I lodged a complaint on e-mail on 16th July 2011 to 121@in.airtel.com (Airtel Mobile Customer Care). In response some Nihantha Sophia M, Customer Care, Bharti Airtel Limited asked me to furnish my personal details on 20th July 2011. I furnished my personal details as it is mentioned above in this complaint on 21st July 2011. I also sent reminder twice for resolution of my problem on 22nd July 2011 and 25th July 2011. They simply responded by a foolish computer generated message stating "Thank you for writing to us.Your mail has been received by us,we shall get back to you within 24 hours." But in vain no one ever responded for my grievance and ultimately I lost hope. I hope this complaint would be read by some higher officials of Bharti Airtel Limited and they could rectify their ill actions.

In waiting for a Just Action.

Pankaj Jagatramka