Pls Note: This was a complaint registered against Aircel Customer Care through mail talktoaircel@aircel.co.in and waiting for reply.

Dear Sir / Madam,

I am very frustrated and disappointed because of the service you provided with Aircel customer care, your service providers not able to tell me the PUK Code of my no 9842354441 for the past 3-days which was unsatisfactory and want to complaint against them, the issues are mentioned below in point.

1. They are not able to suggest a customer care no properly. If I am selecting the option no 2 for postpaid connections I just getting connected a prepaid service provider and they simply divert the calls by saying call 121 / 9841012345 / 9842012345 / 9842212345. But they did not understand that I am not able to land on postpaid customer care service. [If I want reach your Aircel postpaid customer service whether I need to search & request other postpaid customers no.]
2. For past 3-days your customer care service providers keep on saying a repetitive sentence “System up gradation in progress pls call after half-an-hour”, instead of that simply say us today it is possible or not, or else communicate us properly when it will be rectified exactly.
3. For past 3-days I am keep on tracking your customer care service providers for the above said complaints, but finally they will suggest me only one answer pls contact your Aircel agency / store. [If I found time why the heck am I depending on the customer care service?]
4. In my observation there is no proper response & technology for postpaid holders comparing to prepaid holders. [Request you to study on this regard]

To resolve the problem I require you to provide my PUK code asap because I am missing lots of important calls anyways you will not going to compensate the losses but help me out of this issue.

I look forward to hearing from you and to a resolution of this problem. [If some functions are not able to access by the customer care service provider then re-route it to a real problem solver, pls don’t expect us for getting the details need to go Aircel shop, Technology improved very much pls think & rectify this issue as earliest]

This is for your kind information.

Thanks & Regards,
Karthick. R
98423 54441