reliance have been deducted 30 rs frm my account without any reason. how can i get back that .and i called customer care they say we dont know anything..help meee

My Reliance GSM sim got rejected one month Back and since then i have been roaming around all the reliance web world in and around Pimpri and Chinchwad.

However i have not got a replacement sim yet...I get arrogant reply from the stores saying that there are no sim available and they are not sure when they are going to get space sim

I am really pissed off with the service of GSM, i have also not heard fron the nodal officer also

MY NAME IS P.VINOD BAID..MY NUMBER IS 9025806305..I HAD NOT SUBCRIBED FOR ANY INTERNET CONNECTION TILL NOW. BUT AUTOMATICALLY IT GETS SUBCRIBED AND IT COST Rs.51 EVERY 15 DAYS..I HAD RANG UP THE CUSTOMER CARE MANY TIMES..BUT STILL NOW I HAVEN'T RECEIVED MY MONEY BACK..PLS SEE TO IT I GET IT SOON AS POSSIBLE.. IF NOT I WILL I WOULD HAVE TO TAKE FURTHER ACTIONS...

Hello,

I am very old customer of reliance gsm. My number is +919023880139. But now a days i am getting so many problems on my number. I have just called customer care to check why they are deducting my amount then i come to know that two VAS services has been activated on my number.
that are :-
missu
music express
I don't know how they can activate these services without any confirmation. I need quick resolution on this, otherwise i need to change my operator if i will face same problem again and again.
My request number for deactivating these services is 2058587598.
Hope for the positive response from your side.

Hi,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.


Regards,

RCOMcare

sir,
i m vizit banger and my mobile number is 9017927127. i am using reliance gsm since 1 yr. i have activated night pack in my sim and still they are charging me.last night(17nov2010) they charged me around 40rs without any details.and when i asked customer care they dint give any response they dint even forward my complaint and said you have activated the pack before your last pack expire. but its totally wrong.i have activated it on 14th nov2010 and my last pack expire on 13th nov 2010.and when i asked them why havnt you charged for 15th and 16th your customer care repersentative remains silent.so plz its my humble request to give some positive response.

Originally Posted by Unregistered

sir,
i m vizit banger and my mobile number is 9017927127. i am using reliance gsm since 1 yr. i have activated night pack in my sim and still they are charging me.last night(17nov2010) they charged me around 40rs without any details.and when i asked customer care they dint give any response they dint even forward my complaint and said you have activated the pack before your last pack expire. but its totally wrong.i have activated it on 14th nov2010 and my last pack expire on 13th nov 2010.and when i asked them why havnt you charged for 15th and 16th your customer care repersentative remains silent.so plz its my humble request to give some positive response.

Hi Vizit,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

Hello RCOM Admins,

I am Ashok Jain and my mobile number is 9024644245. I have installed night pack on 19th November and after that also when i call in night, money is getting deducted. When i talk to customer care and reliance world all are giving me different answer.

First they say u have exhaused 300000 sec, i say it is just 3 days how in the world i can do that ? Then they put me on hold and say u have recharged before the end of previous night pack time.

Now I do all my recharge through myservices.relianceada.com website. Hence i have proof that i did not do that. As a proof i am attaching detail over also.

My Last Transactions
Date&Time Amount Status
22/11/2010 20:54:51 150 SUCCESS
19/11/2010 10:57:13 69 SUCCESS
15/11/2010 17:19:55 150 SUCCESS
13/10/2010 00:04:25 69 SUCCESS

I am not sure what to do with these.. I asked them ok u guys give me when i did last recharge before 19th Nov. They say we do not have these information.

This is completely nonsense. It is making me crazy. So please look into this matter as soon as possible.

Dear friends,

I have acquired reliance number : 9024644245 from long time under the name : Ashok Jain.

I have installed night pack on 19th November but it is not actived. I mean money is still getting deducted while calling after 11pm. When i check with customer care they first say
that you have used all 300000 sec ( around 84 hours), so i say it is not possible as i have passed 3 night after installation. Then they give me another lame reason saying that u have installed the package before the previous package is expired.

I am attaching log from myservices.relianceada site : From this log u can clearly see that i did first recharge on 13 Oct and second on 19th Nov and which has difference more than 30 days.

My Last Transactions
Date&Time Amount Status
22/11/2010 20:54:51 150 SUCCESS
19/11/2010 10:57:13 69 SUCCESS
15/11/2010 17:19:55 150 SUCCESS
15/11/2010 00:20:51 150 TRANS-ERROR
13/10/2010 00:04:25 69 SUCCESS

This is clearly mistake from reliance site. Please look into this issue as soon as early. I am a student and can not give much time for this things. So please resolve it asap.

Originally Posted by Unregistered

Dear friends,

I have acquired reliance number : 9024644245 from long time under the name : Ashok Jain.

I have installed night pack on 19th November but it is not actived. I mean money is still getting deducted while calling after 11pm. When i check with customer care they first say
that you have used all 300000 sec ( around 84 hours), so i say it is not possible as i have passed 3 night after installation. Then they give me another lame reason saying that u have installed the package before the previous package is expired.

I am attaching log from myservices.relianceada site : From this log u can clearly see that i did first recharge on 13 Oct and second on 19th Nov and which has difference more than 30 days.

My Last Transactions
Date&Time Amount Status
22/11/2010 20:54:51 150 SUCCESS
19/11/2010 10:57:13 69 SUCCESS
15/11/2010 17:19:55 150 SUCCESS
15/11/2010 00:20:51 150 TRANS-ERROR
13/10/2010 00:04:25 69 SUCCESS

This is clearly mistake from reliance site. Please look into this issue as soon as early. I am a student and can not give much time for this things. So please resolve it asap.

Hi,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.


Regards,

RCOMcare

I cant get std vodafone sms to my reliance gsm.

now tell me what to to
plzzzz..

dear sir,
I have a GSm simcard no.8010240768 which purchased on my friends id proof & on 24.11.10 the outgoiong facility of this sim was barred. So i have submitted my id again to reactivate my sim on my id and to unbarred my outgoing services. But there the executive told that my sim will activate in 48hours. but today is 27.11.10 but the out going facility is now also barred. So what can I do for it?

I M a customer with Prepaid no of 9569825493 chandigarh. In my no. there unrecoganised charges are
charged without any information or consent. As per the call at
customer care they were saying that there is a service activated on
your no. by the name of movie masala. But i dont understand how can
this services activated without any consent or information to customer
and there is not ussage or benifit is to me as i m not aware about
this type of service activated on my no.

I have called to Customer care they are saying that they can't refund this amount.

After this i have lodged complaint to Reliance customer care mail dated. 25/11/2010 but the response is are saying Please note that as per our records OneMovieMasala pack was activated by Renewal process. Hence, you have opted for activation of the pack, waiver cannot be provided.

After this i have asked for the proof for the consent for the plan opted dated 26th /11/2010 but there reply is as follow

In continuation to your e-mail regarding proof of activation of vas pack, we are unable to process your request.

1. The problem is that I was not aware about the plans activated & there is no consent taken from me.
2. Service activated but there is no information given to be that this services is activated on your mobile.
3. There should be written consent from customer.
4. This type of facilities are information are free of cost on internet than why i will go for this.

All I can say this the monopoly and authenicity of Reliance GSM.

Originally Posted by Nida

I cant get std vodafone sms to my reliance gsm.

now tell me what to to
plzzzz..

Hi Nida,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at rcom.care@relianceada.com with all the details.


Regards,

RCOMcare