I think Vodafone wants to close down and they are forcing all their customers to move to other services. Otherwise I don't see why they are behaving so horribly to customers.

I don't know what devious mind can invent a recorded message that plays for a full 2 minutes before an outgoing call in 3 different languages. I think some big guy in Vodafone has taken money from competitors to destroy Vodafone's reputation and credibility.

Originally Posted by niviis

As I write this complaint, Vodafone customer care had put me on hold for 32 minutes. And still no response. I just hung up.
My outgoing was barred for no reason by vodafone on Aug 26th. My credit limit is 3000 rupees, outstanding and unbilled amount as of now together are less than the 3000 rupees credit limit. My outstanding amount is due only on Sept 5th, which is next week. Still, Vodafone barred outgoing two days back saying I exceeded credit limit. Since it was obvious that the people working for Vodafone cant do basic math, I decided to help them. And spent hours calling them so many times. They admitted it was their mistake on their end and promised to restart my outgoing services last night (aug. 29) within 2 hours of receiving my complaint. I have called them thrice today (service request number 1073339784) and outgoing isnt active yet. It has been almost two days since I started calling them. I have even visited thier store in Vashi, but no use. Emails to vodafonecare.mum@vodafone.in have gone unanswered. I have been out on hold by their executive for 32 minutes and I had to hang up as I am at work. Is there any solution to this mess? Please guide me on how I can go about filing a lawsuit against them, since I have them on record saying that the mistake is at thier end and not any fault of mine.

Hello Sir/Madam,

Thanks for writing into us. We sincerely regret the inconvenience caused. Please share your number with us here Vodafone India - Complaints - Requests - Enquires We'll get back to you with assistance at the earliest. You can also call us on 198 (toll free number) for any further assistance.

Kind Regards,
Vodafone Customer Care

Well HELLO there Vodafone. Thanks for sparing your precious time to reply here. Did you read my complaint posted here in the first place? Didn't I say that your GREAT customer care execs have put me on hold for FORTY MINUTES and two of them HUNG UP ON ME??? ALL this happened TODAY. And you are still asking me to call 198?? And you guys don't have the decency to address my emailed complaint. You first have the bloody decency to call me and sort this issue ASAP. I am not gonna run behind you anymore. I'll just stop paying my bills. Then let me see what you guys do.

Originally Posted by niviis

Well HELLO there Vodafone. Thanks for sparing your precious time to reply here. Did you read my complaint posted here in the first place? Didn't I say that your GREAT customer care execs have put me on hold for FORTY MINUTES and two of them HUNG UP ON ME??? ALL this happened TODAY. And you are still asking me to call 198?? And you guys don't have the decency to address my emailed complaint. You first have the bloody decency to call me and sort this issue ASAP. I am not gonna run behind you anymore. I'll just stop paying my bills. Then let me see what you guys do.

Hello Sir/Madam,

We sincerely regret any inconvenience caused to you. Please be informed that outgoing services for your number have been activated effective 30/06/11. Kindly make the pending payment of Rs. 1105 that is due on the number. We also wish to inform you that credit limit is a predetermined value, up to which you can use your Vodafone mobile phone, without making any interim payment before your bill generation. Your usage is monitored on a daily basis against the pre-determined credit limit of Rs. 3000 for your Vodafone account. The limit amount includes your unbilled usage and outstanding amount, if any. Please email us at vodafonecare.mum@vodafone.com for any further assistance, we'll do our best to help.

Regards,
Vodafone Customer Care, Mumbai