pathetic services of airtel

Prateek Agarwal · 08-07-2009, 08:23 PM

Airtel mobile services are the most pathetic services I have ever
experienced….. I have converted my corporate connection to a personal
connection (9987500031)in last week in June and by giving all the required
documents . after confirming that all the documentation and verification is
over and there will be no issues they first disconnected my number in first
3 days and then when my ex company employees spoke to to the higher
authorities , the same was started again . I was very skeptical about using
the same no but still I though that they have confirmed so there should be
no issues in future . I also paid all the unbilled amount well in advance to
avoid any surprises…. As I am traveling most of the times ….today in the
afternoon again I got to know that ,my cell was disconnected with out
informing me ….or even sending an sms . after numerous tries I got thru the
postpaid call center and they told me that the system is migrated and hence
they do not have any info on my account …..i had to send some one to visit
the showroom personally to check as I had no medium of communication and I
get to know after 1 hr being there that thre is some issue with transfer …
god know how the airtel is functioning …it is ridiculous ….if airtel
customer care ppl have any answer to this then call me on 9820612801 or
prateekagarwal@gmail.com

Prateek Agarwal

Airtel # 9987500031

--
Thanks & Regards,
Prateek Agarwal
+91 9987500031

**advocate** · 08-07-2009, 09:02 PM

Dear Mr. Prateek,

First send your complaint to the nodal officer and the nodal officer will have to provide you solution within 10 working days. If he fails to do so you can forward your complaint to the Appellate Authority of the Co. You can find the contact details of Nodal officer and Appellate Authority from the Website of the Reliance Telecom.

Good Luck.

**advocate** · 08-07-2009, 09:03 PM

Dear Mr. Prateek,

You are having Airtel Connection so you can search the addresses of Nodal officer and appellate authority from Airtel co's website.

Sorry for the Inconvenience.

Unregistered · 08-15-2009, 01:31 PM

the mails are bouncing of nodal and applette details mentioned on TRAI website

Originally Posted by advocate

Dear Mr. Prateek,

You are having Airtel Connection so you can search the addresses of Nodal officer and appellate authority from Airtel co's website.

Sorry for the Inconvenience.

Unregistered · 01-10-2010, 06:27 PM

Its shocking the fall in quality of Indias largest mobile operator AIRTEL.They have no signal in my office for the last two months and this has caused huge business loss as mine and my colleagues numbers are more than 10 -12 years old.We have been embarrased by our cleints from all over the country overseas who have only our mobile numbers.
We are sick of talking to their helplines where virtually illiterate youngsters make robotic replies and give you a compalint number.
Airtel has grown too big and have no concern for old loyal customers of 12-13 years. For the last three months several phone calls and written complaints have been sent to them repeatedly for about almost 10 mobile/internet and landlines in our office Oasis Excursions 2 Hauz Khas Village, Ground Floor N. Delhi 16.with zero success.What a callous attitude.The list of complaint numbers is too large and the number of letters to nodal officer(totally inefficient).Sorry Mr Sunil Bharti Mittal . You were a role model in this sector but now you are beginning to falter !!! Next time i see you brother Rajan in the badminton court in Siri Fort Sports complex i will tell him on his face !! Ramesh Nambiar 9810009248‎

**Airtel_Presence** · 01-15-2010, 01:53 PM

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Vinay chugh
Airtel Customer Service Team

kumardli · 12-18-2010, 08:46 AM

Re: 40576062: IPTV AND INTERNET NOT WORKING -0120-4266293 - 5 DEC 2010

I am sorry to say that despite your reference number 40543458 and your commitment of

Our team is working on the same and the request will be resolved by 13-DEC-2010 11.30 AM.

I am ashamed and disappointed by the poor and horrible track record of Airtel service as it is exceeding more than one week now.

CORRUPTION by Corporate India had broken the backbone of Customer Service in India as if they can bribe Politicians so why to see and look towards Customer complaints.

In case of delay and poor service the Companies must be heavily penalized .