I am having a prepaid mobile no. 9928218112 for the last three years. Recently on Saturday, 8th Aug 2009, I got it recharged with Rs. 333 through online banking a/c and make and received some calls on Saturday, Sunday, & Monday. On Tuesday, 11th Aug 2009, I found the sim deactivated.
I called 121 for inquiry but they could not tell me anything more than that it has been deactivated and asked to contact some Customer Relationship Center for further details. I contacted Customer Relationship Center and ask for re-activation or to provide me the proper reason for service deactivation on Wednesday. They also told me that the sim has been deactivated but could not provide the reason for it. One of the representative tried to contact senior customer care representative over their hotline number but the calls got dropped several times. They asked me to contact them next day and assured to collect the details by then. When I contacted them again, he told me that the sim has been disconnected due to zero usage (Strange!!! while the sim was being used and having more than Rs. 300 balance, 4 months validity). He also arranged me to talk to some person over his mobile and the person from other side replied that the number was not being used and hence has been disconnected.
I agree that the number was not being used for last few months, but, it was active till Tuesday, Aug 12th 2009 and at the point of time it was deactivated, it was in use and having balance and validity both. Is is legal and genuine to disconnect a phone in use with such a stupid reason. This number was not a lifetime validity number, which are bound by such terms and conditions which give the operator right to deactivate a sim in case on zero usage for a period of time. This was a usual prepaid number and I had paid for its validity and should not be disconnected even if not used until the validity ends. Even, if I am wrong about this, it should have been disconnected before it was recharged and actively used, but, I don't know if any law provided them autonomy to deactivate a being used number having talk-time and validity without intimating the customer in normal circumstances.
I also send an email to nodal officer, Rajasthan (firstname.lastname@example.org) complaining the matter and ask for information, but, surprisingly, didn't receive an answer by now.
Isn't it a cheating with me by the "Bharti Airtel", which claims to be the largest and most trusted mobile network in India.