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Thread: complaint againest airtel

  1. #1
    dungarmal jain Guest

    Default complaint againest airtel

    dear sir.
    the below coplete detail of complaint made with airtel. highly
    irresponsible company,with the costmer.
    i dungarmal became an customer with airtel since jt mobile started company i have
    paid lacks together to the respective company.as i had given complaint that company
    has to give my access paid money ,then only ill clear off the bills up to that i am
    not going to pay any bills,it was clearly informed to the company.airtel has stopped
    incoming calls aswell as they failed sim card registration too.its quite painfull to
    the exporters like me.is that only & only airtel itself is an genuine company,other
    people or valuble customers are non genuine. why company does not reserach properly
    ,why the company gives trouble to the exporters by simply stoping outgoing ,
    well ill be thenkfull to consumer court if i gett my advances paid with airtel as
    wellas what i paid extra amout innosencelly to airtel.(airtel just collecting or i
    can say looting the people by adding the amount in back page of the billing.
    generally people trust the big company,&they pay honestly.the same way i have
    trusted the company but they have troubled me ,harrased me .)

    Re: From Airtel! [REF:253306250836]
    Thursday, 16 April, 2009 11:29 PM
    From:
    "dungarmal jain" <dungarmaljain@yahoo.co.in>
    View contact details
    To:
    Appellate.KK@Airtel.in
    Cc:
    pehredar@moneycontrol.com
    dear officer,
    always i am getting the same reply that is, will get back shortley
    but no one is solving problem ,ill be not available after 20/4/2009.nor to the nett
    .so it will be greatfull if you give concrete reply before this,its for your kind
    information.for
    dungarmal-9845032718

    From: "Appellate.KK@Airtel.in" <Appellate.KK@Airtel.in>
    To: dungarmal jain <dungarmaljain@yahoo.co.in>
    Sent: Wednesday, 15 April, 2009 11:25:06 PM
    Subject: Re: From Airtel! [REF:253306250836]

    Dear Customer,


    Thank you for contacting Appellate Officer Desk at Airtel. We are in
    receipt of your query/complaint and will get back shortly.


    regards

    Appellate Officer


    Disclaimer: Kindly note that the working hours for Appellate is from Monday
    to Friday between 9:30 am to 6:30 pm.


    In response to:



    To
    121@airtelindia.com
    dungarmal jain cc
    <dungarmaljain@ya appellate.kk@airtel.in
    hoo.co.in>
    Subject
    04/10/2009 15:39 Re: From Airtel! [REF:253306250836]
    P Please do not print this e-mail
    unless it is absolutely necessary P

    Default custom
    expiration date
    of 07/09/2009

    |----------------------------------------------------------------------------------------------------------------------|
    |
    History:
    |
    | This message has been
    forwarded. |
    |
    |
    |----------------------------------------------------------------------------------------------------------------------|




    airtel officer,
    i dungarmal mobile no 9845032718,a/c no 105-100004407
    astonished to receive your reply that in my complain i have clearly wrote
    that as i lost the mobile i immediatly connected to airtel customer care &
    informed to your cancellation cell that i lost the mobile with respective
    sim ,it must be dissconnected & officer agreed to do so ,your airtel does
    not gives proof for the same , its an airtel officer mistake that he has
    only blocked the sim & not dissconnected the sim .its an pureley harrasment
    to common people of india,so i have stopped the payment till i recive
    clearence of the above problem.hence i am not responsible if any liablities
    may rise on my airtel a/c & the mobile should not be dissconnected due to
    the non payment of the respective bill.aspecting early reply.

    ccto-
    pehredar@moneycontrol.com



    From: "121@airtelindia.com" <121@airtelindia.com>
    To: dungarmaljain@yahoo.co.in
    Sent: Friday, 10 April, 2009 11:28:17 AM
    Subject: From Airtel! [REF:253306250836]

    Dear Mr.Shah ,

    Warm Greetings from all at Airtel!

    This is with reference to your e-mail below seeking clarification on the
    rental charges which is been charged on your Airtel mobile number
    9945569073.

    We would like to assure you that we at Airtel use stringent measurement and
    control applications to ensure that you receive error-free services, and
    hence you will not be billed for calls which are not made/received from
    your SIM card.

    We regret to inform you that we are unable to process your request of
    rental reversal due to non-receipt of your request for deactivation of the
    above said mobile number.

    Further, we would like to inform you that you had requested for blocking of
    outgoing call facility for handset lost. Kindly be informed that the
    rental charge would remain applicable even during the period of time when
    your number is barred due to lost SIM / Mobile.

    However, as per the service request number 27022033 dated 07/03/09 the
    above mentioned mobile number has been processed for cancellation.

    We do hope that we have adequately addressed your query.

    Should you require any further clarification, please email us at
    121@airtelindia.com.

    We value your association with Airtel.

    Warm regards,

    Kavitha
    Nodal Customer Care


    dungarmal jain <dungarmaljain@yahoo.co.in>
    04-02-2009 12:52 AM
    To
    appellate.kk@airtel.in
    cc
    pehredar@moneycontrol.com
    Subject
    [Suspected Spam] Fw: lost of sim card 9945569073 with mobile before 2
    years.
    P Please do not print this e-mail unless it is absolutely
    necessary P







    ----- Forwarded Message ----
    From: dungarmal jain <dungarmaljain@yahoo.co.in>

    Cc: pehredar@moneycontrol.com
    Sent: Wednesday, 1 April, 2009 12:07:27 PM
    Subject: Re: lost of sim card 9945569073 with mobile before 2 years.


    Kavitha B/CSD/Mobility/Airtel
    09-04-2009 03:39 PM
    To
    Rupa Rani/CSD/Mobility/Airtel@bharti
    cc
    Madhavi Latha/CSD/Mobility/Airtel@bharti
    Subject
    9945569073 >>>>>>>>>APPELLATE ESCALATION
    P Please do not print this e-mail unless it is absolutely
    necessary P




    Hi,

    Mobile number: 9945569073

    Name: D D Shah (DUNGARMAL) .

    Delay in processing cancel refer the below VOC of customer and cancel the
    number immediately and pass the necessary waiver and confirm.

    Regards,
    Kavitha B

    ----- Forwarded by Appellate KK/CIG/KTK/Airtel/BTVL on 04-09-2009 10:06 AM
    -----


    dungarmal jain <dungarmaljain@yahoo.co.in>
    04-02-2009 12:52 AM
    To
    appellate.kk@airtel.in
    cc
    pehredar@moneycontrol.com
    Subject
    [Suspected Spam] Fw: lost of sim card 9945569073 with mobile before 2
    years.
    P Please do not print this e-mail unless it is absolutely
    necessary P







    ----- Forwarded Message ----
    From: dungarmal jain <dungarmaljain@yahoo.co.in>

    Cc: pehredar@moneycontrol.com
    Sent: Wednesday, 1 April, 2009 12:07:27 PM
    Subject: Re: lost of sim card 9945569073 with mobile before 2 years.


    I am dungarmal.my mobile number is 9845032718.I am your customer from
    almost 12 years. I had taken an additional sim card through this
    no.(9945569073).Unfortunately the mobile was lost.Immediately i had
    informed your customer care department about this .It happened before feb
    2007 according to best of my knowledge..
    but the concerned dept did not take necessary action.and since march 2007
    airtel is sending bill of cancelled sim no which is included in my bill
    every month and the detail was shown on the back side of the main page
    ,which is very difficult to notice for customers. It seems that airtel is
    looting people . After this again when we noticed properly that the airtel
    is billing for the cancelled sim.since 2 years. Now we want the whole extra
    amount paid to airtel must be credited with interest to my account no
    105-100004407. The amount should be credited (425.85*24 months +compound
    interest)
    The above matter was discussed by tollfree no and by mail also with your
    customer care dept, but it is hihgly astonishing that there was no proper
    reply from the concerned dept & no credit advise has been sent to my
    account . Now i received bill for march 2009 & even in that fresh latest
    bill also you have added the cancelled sim no bill . It is for your kind
    information i am not going to pay any bills unless & untill i receive a
    fresh bill with credit of extra payment with interest. Awaiting earliest
    reply & proper follow up.






    Check out the all-new Messenger 9.0! Click here.


    dear officer,
    i think that officer is not reading properly my complaint you are
    replying that no reversal for rental,when the mobile itself lost with sim card &
    alresdy informed to your customer care dept ,&accepted to disconnect the sim then
    there is no qustion of rent at all,its an humble request to the officer ,to go with
    the matter ,read properly & reply properly to the point,(dissconect means
    deactivation ) only.do not haraz general people of india.awaiting proper reply,all
    the required details are their in before crosspondence.









    ----- Forwarded Message ----
    From: dungarmal jain <dungarmaljain@yahoo.co.in>
    To: pehredar@moneycontrol.com
    Sent: Thursday, 16 April, 2009 11:38:12 AM
    Subject: Re: From Airtel! [REF:253306250836]

    awaiting your investigation & envolvement

    From: dungarmal jain <dungarmaljain@yahoo.co.in>
    To: pehredar@moneycontrol.com
    Sent: Tuesday, 14 April, 2009 11:14:14 AM
    Subject: Re: From Airtel! [REF:253306250836]

    their is no responce from your side when you commits people in your awaz show, you
    must take care of people ,awaiting your envolvement reg this.

    From: dungarmal jain <dungarmaljain@yahoo.co.in>
    To: pehredar@moneycontrol.com
    Sent: Friday, 10 April, 2009 2:58:59 AM
    Subject: Fw: From Airtel! [REF:253306250836]



    ----- Forwarded Message ----
    From: dungarmal jain <dungarmaljain@yahoo.co.in>
    To: 121@airtelindia.com
    Cc: appellate.kk@airtel.in
    Sent: Friday, 10 April, 2009 3:27:46 PM
    Subject: Re: From Airtel! [REF:253306250836]

    airtel officer,
    i dungarmal mobile no 9845032718,a/c no 105-100004407 astonished
    to receive your reply that in my complain i have clearly wrote that as i lost the
    mobile i immediatly connected to airtel customer care & informed to your
    cancellation cell that i lost the mobile with respective sim ,it must be
    dissconnected & officer agreed to do so ,your airtel does not gives proof for the
    same , its an airtel officer mistake that he has only blocked the sim & not
    dissconnected the sim .its an pureley harrasment to common people of india,so i have
    stopped the payment till i recive clearence of the above problem.hence i am not
    responsible if any liablities may rise on my airtel a/c & the mobile should not be
    dissconnected due to the non payment of the respective bill.aspecting early reply.

    ccto-
    pehredar@moneycontrol.com

    From: "121@airtelindia.com" <121@airtelindia.com>
    To: dungarmaljain@yahoo.co.in
    Sent: Friday, 10 April, 2009 11:28:17 AM
    Subject: From Airtel! [REF:253306250836]

    Dear Mr.Shah ,

    Warm Greetings from all at Airtel!

    This is with reference to your e-mail below seeking clarification on the rental
    charges which is been charged on your Airtel mobile number 9945569073.

    We would like to assure you that we at Airtel use stringent measurement and control
    applications to ensure that you receive error-free services, and hence you will not
    be billed for calls which are not made/received from your SIM card.

    We regret to inform you that we are unable to process your request of rental
    reversal due to non-receipt of your request for deactivation of the above said
    mobile number.

    Further, we would like to inform you that you had requested for blocking of outgoing
    call facility for handset lost. Kindly be informed that the rental charge would
    remain applicable even during the period of time when your number is barred due to
    lost SIM / Mobile.

    However, as per the service request number 27022033 dated 07/03/09 the above
    mentioned mobile number has been processed for cancellation.

    We do hope that we have adequately addressed your query.

    Should you require any further clarification, please email us at
    121@airtelindia.com.

    We value your association with Airtel.

    Warm regards,

    Kavitha
    Nodal Customer Care


    dungarmal jain <dungarmaljain@yahoo.co.in>
    04-02-2009 12:52 AM
    To
    appellate.kk@airtel.in
    cc
    pehredar@moneycontrol.com
    Subject
    [Suspected Spam] Fw: lost of sim card 9945569073 with mobile before 2 years.
    P Please do not print this e-mail unless it is absolutely necessary P







    ----- Forwarded Message ----
    From: dungarmal jain <dungarmaljain@yahoo.co.in>

    Cc: pehredar@moneycontrol.com
    Sent: Wednesday, 1 April, 2009 12:07:27 PM
    Subject: Re: lost of sim card 9945569073 with mobile before 2 years.


    Kavitha B/CSD/Mobility/Airtel
    09-04-2009 03:39 PM
    To
    Rupa Rani/CSD/Mobility/Airtel@bharti
    cc
    Madhavi Latha/CSD/Mobility/Airtel@bharti
    Subject
    9945569073 >>>>>>>>>APPELLATE ESCALATION
    P Please do not print this e-mail unless it is absolutely necessary P




    Hi,

    Mobile number: 9945569073

    Name: D D Shah (DUNGARMAL) .

    Delay in processing cancel refer the below VOC of customer and cancel the number
    immediately and pass the necessary waiver and confirm.

    Regards,
    Kavitha B

    ----- Forwarded by Appellate KK/CIG/KTK/Airtel/BTVL on 04-09-2009 10:06 AM -----


    dungarmal jain <dungarmaljain@yahoo.co.in>
    04-02-2009 12:52 AM
    To
    appellate.kk@airtel.in
    cc
    pehredar@moneycontrol.com
    Subject
    [Suspected Spam] Fw: lost of sim card 9945569073 with mobile before 2 years.
    P Please do not print this e-mail unless it is absolutely necessary P







    ----- Forwarded Message ----
    From: dungarmal jain <dungarmaljain@yahoo.co.in>

    Cc: pehredar@moneycontrol.com
    Sent: Wednesday, 1 April, 2009 12:07:27 PM
    Subject: Re: lost of sim card 9945569073 with mobile before 2 years.


    I am dungarmal.my mobile number is 9845032718.I am your customer from almost 12
    years. I had taken an additional sim card through this
    no.(9945569073).Unfortunately the mobile was lost.Immediately i had informed your
    customer care department about this .It happened before feb 2007 according to best
    of my knowledge.
    but the concerned dept did not take necessary action.and since march 2007 airtel is
    sending bill of cancelled sim no which is included in my bill every month and the
    detail was shown on the back side of the main page ,which is very difficult to
    notice for customers. It seems that airtel is looting people . After this again when
    we noticed properly that the airtel is billing for the cancelled sim.since 2 years.
    Now we want the whole extra amount paid to airtel must be credited with interest to
    my account no 105-100004407. The amount should be credited (425.85*24 months
    +compound interest)
    The above matter was discussed by tollfree no and by mail also with your customer
    care dept, but it is hihgly astonishing that there was no proper reply from the
    concerned dept & no credit advise has been sent to my account . Now i received bill
    for march 2009 & even in that fresh latest bill also you have added the cancelled
    sim no bill . It is for your kind information i am not going to pay any bills
    unless & untill i receive a fresh bill with credit of extra payment with interest.
    Awaiting earliest reply & proper follow up.

  2. #2
    Satyal Pal Singh Guest

    Angry Prepaid mobile 9928218112 deactivated while being used and having TalkTime & Validity

    I am having a prepaid mobile no. 9928218112 for the last three years. Recently on Saturday, 8th Aug 2009, I got it recharged with Rs. 333 through online banking a/c and make and received some calls on Saturday, Sunday, & Monday. On Tuesday, 11th Aug 2009, I found the sim deactivated.

    I called 121 for inquiry but they could not tell me anything more than that it has been deactivated and asked to contact some Customer Relationship Center for further details. I contacted Customer Relationship Center and ask for re-activation or to provide me the proper reason for service deactivation on Wednesday. They also told me that the sim has been deactivated but could not provide the reason for it. One of the representative tried to contact senior customer care representative over their hotline number but the calls got dropped several times. They asked me to contact them next day and assured to collect the details by then. When I contacted them again, he told me that the sim has been disconnected due to zero usage (Strange!!! while the sim was being used and having more than Rs. 300 balance, 4 months validity). He also arranged me to talk to some person over his mobile and the person from other side replied that the number was not being used and hence has been disconnected.

    I agree that the number was not being used for last few months, but, it was active till Tuesday, Aug 12th 2009 and at the point of time it was deactivated, it was in use and having balance and validity both. Is is legal and genuine to disconnect a phone in use with such a stupid reason. This number was not a lifetime validity number, which are bound by such terms and conditions which give the operator right to deactivate a sim in case on zero usage for a period of time. This was a usual prepaid number and I had paid for its validity and should not be disconnected even if not used until the validity ends. Even, if I am wrong about this, it should have been disconnected before it was recharged and actively used, but, I don't know if any law provided them autonomy to deactivate a being used number having talk-time and validity without intimating the customer in normal circumstances.

    I also send an email to nodal officer, Rajasthan (nodalofficer.raj@airtel.in) complaining the matter and ask for information, but, surprisingly, didn't receive an answer by now.

    Isn't it a cheating with me by the "Bharti Airtel", which claims to be the largest and most trusted mobile network in India.

    Satyapal Singh

  3. #3
    Unregistered Guest

    Default Complaint for lost sim

    Dear sir ,
    i arish dhawan,a student of thapar college,patiala and a resident of bathinda want to register a complaint for my lost sim. The contact number of the sim was 9915588343. Its my humble request to you to please help me out.
    I would be greatly thankful to you.

  4. #4
    Unregistered Guest

    Thumbs down Horrible Service

    Hi,

    My airtel number is 9866211047 and have been with Airtel from the past 6 years with the same number but from the past 2 months their services have been the most horrible. It all started with changing from post paid to Prepaid which normally takes 48 working hours but it took over a week for them to reslove it after submitting my documents early 6 times and today (after a week or so) again my incoming calls and messges facility is barred as they say it is a document problem again. I wish some one takes ownership as talking to the the customer care is a utter waste of time they infact suggest you to give up the connection and go with another service provider. i highly reccomend the people not to go with airtel as it is the most horrible service provider possible.. My email id is vchetanlumar@gmail.com

  5. #5
    sakshisorabh Guest

    Default Airtel broadband connection shifting to my new house- pls dont ignore!

    Dear Sir,
    Pls find below the facts of my case;

    I bought the airtel internet broadband connection when i was staying at Kalkaji , Delhi .

    On 25th August ,09, i put a request of shifting my connection to some other place in Delhi itself ( east of kailash). Till date i have put 6-7 requests and none of your customer executives / technical persons have approached /reverted. We have been without the internet connection and the landline for almost last 15-16 days.

    Reference no. of the last request: 955859789.

    Like a mad, I have been calling many a times from my mobile (which is chargeable) on airtel number-011-44444555, and talking for a long time to airtel executives about shifting the connection, but they just say , 'we will try our best and install asap'. What do they mean by 'try their best'? It’s their duty to plant the connection again. They have simply said that there is no connection of airtel available in your street and hence we will not install the connection again. How can they say this? Did they meet us/told this problem to us or we will have to dream about it?

    But on the contrary, we have a cybercafé running on airtel broadband , some surrounding houses have airtel internet connection, and moreover my damn airtel mobile number is working in my street. Then why the hell these people are making a fool out of us. It has really got irritating now.Airtel executives just know how to talk over the phone but in the action matter they are zero. I am really fed up.


    Is this the way to treat your customers when they want to shift from one place to another that too nearby in the same town. At the time of installation , your tech people were very confident and convincing of shifting the connection to any corner of INDIA but now they have shown their backs very wellL.

    Have written so many mails to the nodal officer. But i dont know why the hell he doesn;t have courtesy to even reply back. SHAME ON YOU! Only damn auto mailers keep coming. what the **** should i do of them?

    The whole image of airtel has got into drain . Airtel just knows how to launch new services and run after people to avail their services. But when there comes a problem , customers have to run behind airtel which is useless. Your non responding nature has really played with your image.

    Airtel customer redressal cell is terrible and a sheer piece of crap. Never have been troubled so much by any other brand just as this one!

    Regards
    Sorabh

  6. #6
    advocate's Avatar
    advocate is offline Moderator
    Join Date
    Jul 2009
    Posts
    1,572

    Default

    Dear Mr. Sorabh,

    For your complaint you will have to send a written complaint to the nodal officer of the Company. Wait for the response for at least 10 days because the Nodal officer will have to provide you any solution within 10 working days. Send a written complaint and kindly revert back soon after getting any reply from him. The address is:
    nodal.ncr@airtel.in

  7. #7
    chanchal Guest

    Unhappy Vaidity is not update

    Respected Sir/Madam


    I recharge my Airtel number 9971803638 dated 15 Sep, 2009 for Rs. 501. The validity of this recharge card is for five months and balance is 445. I have got my balance but validity is not update. After five days 21 Sep 2009 I recharge my number for Rs. 200. The validity of this recharge voucher is one month and balance is Rs 103. The balance is shown in my mobile but validity is not updated. So my mobile is not working.

    Now I feel you are cheating your costumer in this way. My mother is admitting in hospital. I am very much mentally disturbed to calling you so many times.

    There are so many networks company in the market. I will take any other network.

  8. #8
    ayushjain is offline Junior Member
    Join Date
    Sep 2009
    Posts
    1

    Default Complaint againse airtel

    I have an airtel prepaid number since 22nd july of this year. Recently, around 9th september they activated text based sms service on my phone and charged me Rs. 30 for the same without any such request from me.
    When I contacted the constumer care they refused to cancel the service and didn't pay back either. Now, when i tried to stop the sevice i could not do that either.

    Please reply on my request otherwise i'll have to take another mobile connection.

  9. #9
    advocate's Avatar
    advocate is offline Moderator
    Join Date
    Jul 2009
    Posts
    1,572

    Default

    Dear All,

    Pls. provide us your complete address, so according to which we can provide you the contact details of Telecom Company's Executive for your area, who is dealing with such kinds of complaints.

  10. #10
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    38,948

    Default

    Dear Customer,


    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards,

    Mohsin Khan
    Airtel Customer Service Team

  11. #11
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    38,948

    Default

    Dear Customer,


    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards,

    Mohsin Khan
    Airtel Customer Service Team

  12. #12
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
    Join Date
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    38,948

    Default

    Dear Customer,


    I would like to inform you that your concern listed on 11h September, 2009 has been checked out but your no was switched off and you also did not give any another contact no. So plz provide another no.

    .

    Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in


    Regards,

    Vinay chugh
    Airtel Customer Service Team

  13. #13
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
    Join Date
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    38,948

    Default

    Dear Customer,


    I would like to inform you that your concern listed on 11h September, 2009 has been checked out but your no. does not exist and you also did not give any another contact no. So plz provide another no.


    Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in


    Regards,

    Vinay chugh
    Airtel Customer Service Team

  14. #14
    sandip.dt is offline Junior Member
    Join Date
    Dec 2009
    Posts
    1

    Default Any BSNL incoming call is unable to receive

    Respected Sir,

    You are hereby inform that my AirTel Mobile no. 9547233832 & My Name is Sandip Dutta, Dist.- Paschim Medinipur, State- West Bengal is not able to receive any BSNL incoming call from 25 days. When my no. deal form any BSNL Mobile No. then operator told that the dial no. does not exist, please check the number and dial again.I have already inform to the AirTel Customer Care Executive at three times and they assured me that my problem will be solve in 2/3 days but till now i suffered for the above said problem.

    I fervently request you to please help me and solve my problem.

    With kind regards.

    SANDIP DUTTA
    Mob. No. - 9547233832.
    Paschim Medinipur.
    Last edited by sandip.dt; 12-03-2009 at 10:20 AM.

  15. #15
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Default

    Dear Customer,


    I would like to inform you that your concern listed on 7th August, 2009 has been resolved.

    Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in


    Regards,

    Mohsin Khan
    Airtel Customer Service Team

+ Submit Your Complaint
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