Dear Concerned Authority,This mail is regarding the excess bill charged on my Post Paid number

[COLOR=#49535A !important][COLOR=#49535A !important][COLOR=#49535A !important][/COLOR][COLOR=#49535A !important][COLOR=#49535A !important][/COLOR]

[/COLOR][COLOR=#49535A !important]

[COLOR=#49535A !important]9711965422[/COLOR]

[/COLOR][COLOR=#49535A !important][/COLOR][/COLOR] [/COLOR].
I am really fed up with the nuisance caused by your Customer Care Department.
As per my Plans I was liable to do Free Callings on any one of the Local Vodafone Number.
I wasn't aware of the process and called your CCE soon I got my Services activated.
She asked me the Number on which I want Free Calling and said me the services will be activated soon.
I believed on her and supposed that Services are activated.
But to my wonders that I discovered that no action has been taken.
After few days one of your Executive came to my address for Verification and I informed the same complaint to him.
He understands the problem and connected me to one of your CCE again from his number where I was asked to follow the steps to avail this services..
I followed the Instructions given by her and again she asked me to put my number in the process where I have to put the number on which I want the services to be activated.
Before putting my number I asked and confirmed from her that is she sure about this step because it was my number only

[COLOR=#49535A !important][COLOR=#49535A !important][COLOR=#49535A !important][/COLOR][COLOR=#49535A !important][COLOR=#49535A !important][/COLOR]

[/COLOR][COLOR=#49535A !important]

[COLOR=#49535A !important]9711965422[/COLOR]

[/COLOR][COLOR=#49535A !important][/COLOR][/COLOR] [/COLOR].
But at last she realized that she has done a mistake in the same step.
Is this kind of CCE's you have appointed in your Team?
If you want you can check the recordings related to my number.
I went to your Vodafone Shop in Sector 18 where I was asked to draft this mail.
It is to be requested that kindly reimburse the amount on the number 886******* from the bill.
I am ready to pay rest of the amount of my Bill.


Kindly look into matter very seriously and inform me ASAP.

Dear Mr. Singh,

Thank you for writing to Vodafone regarding the FNF services on your new Vodafone mobile number 9711965422 .

We would like to inform you that as per our records the number registered under FNF service is for your Vodafone mobile number 9711965422 is different from the number you have provided to us. We would like to confirm you that the number registered for FNF in our records is 965******* .

Hence we would like to say that you have been charged correctly, and we regret to state that we would not be able to reverse the charge for this number.

Assuring you with best of our services and we value your association with us.


Happy to help,

Dharmendra Singh

Vodafone Care


Mr. Dharmendra,

The number

[COLOR=#49535A !important][COLOR=#49535A !important][COLOR=#49535A !important][/COLOR][COLOR=#49535A !important][COLOR=#49535A !important][/COLOR]

[/COLOR][COLOR=#49535A !important]

[COLOR=#49535A !important]965*******[/COLOR]

[/COLOR][/COLOR][/COLOR] got activated on 14th Aug,2011.


I am concerned about the number 886******* for which I want FNF for the period before 14th August,2011.


Kindly look into the mail very seriously and don't try to make fool of Customers.


Spare some time and go through the issue concerned in a mail.


Have some dignity and respect then only you can expect from others.

Now what else to say,they are not at all concerned to look into the matter and Barred the services on my mobile number 9711965422.
They are creating a Gundaraj as of now.
I am really fed up of the worst services of Vodafone Postapaid Services.

Gaurav Singh

Hi Ziaul,

Thanks for writing in. Please be assured that our Nodal Officer is looking into the matter and will get back to you as soon as possible. Kindly email us at vodafonecare.kol@vodafone.com for any further assistance, or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Kolkata

Hi,
I have tried to register a complaint at the 198 number several times, but I keep on getting the same answer, that I have used the data. There is no point in calling at that number. Please resolve this issue as soon as possible, if it doesn't get resolved, I will port my number to some other network.

Thanks,
Ziaul

sir/madam

this is to inform you that i was using docomo post paid plan of 299 rental. but when i got a promotional call from your company out bound process regarding the plan - 299 rental where i will get (400mnt free to any local mob+10p/m v2v+30p/m to other local mob+ 100/- billing discount), i ported my number. but from your end i didn't get the service. they have charged 30p/mnt for all out going local mob number and send a huge bill. when i bring in the matter and registered a request to your customer care , they gave me a vague assurance and didn't gave me the discount of the extra charge of v2v calls and 100/- billing discount. I paid 800/- out of 1031.63 as your executive told me to do. But now they have stopped my connection . I would like to know that what is my fault.
sep' bill i paid 800/- and oct' bill they stopped without sending me and creating a big problem. i have to submit the bill to my office.

My no-9038672100.
i am really very disappointed and astonished for such a behavior. I tried so many times to contact the customer care officer from my vodafone prepaid number but they told they are helpless. Plz help me out this problem

Hello Chakrabortty,

We sincerely regret the inconvenience caused. Please share an alternate contact number here http://bit.ly/Urs2xo so that we may be able to get in touch with you to address the issue.

Regards,
Vodafone Customer Care

pls send post paid duplicate bill for the month of 20/sep/2011 to 19/oct/2011

Hello Venkata Reddy,

Thanks for writing in. Please share your number with us here Vodafone India - Complaints - Requests - Enquires so that we may be able to assist you better.

Regards,
Vodafone Customer Care

Respected sir,i have recently changed my vodafone prepaid to postpaid on 27 mar 2012 .my postpaid plan is 49 rs.just on 27 mar i subscribed a monthly data plan of 1 GB for rs 99 .i hardly made 10 minuts local and 10 minuts std call till 02 april 2012. On 2nd april vodacare called me and told that your bill is rs 2400 pl pay it.i was scared and asked for summery of my bill. The rep could not tell me about that but said that he is forwarding a complain about my billl.Now i have received the billl rs2400. My sim is showing INVALID SIM from 2nd april .plz help me on this issue.

yes this is possible. OK don't worry..but i wanna know my current vodafone bill....so can i know please that wht should i do so that i can get my current bill..

Hello Jonal,

Thanks for writing to us with your concern. Please share your number with us at http://bit.ly/HGprhU we'll get back to you with assistance at the earliest. For any other assistance you can call us on 198.

Regards,
Vodafone Customer Care

Hello Deepjawla,

Thanks for writing to us. Kindly share your number with us at http://bit.ly/HGpD0F so that we may assist you better. For any other assistance you can call us on 198.

Regards,
Vodafone Customer Care